Account Manager
Job Summary
Job Description
WebMD Ignite, a division of WebMD and Internet Brands, is seeking an Account Manager to manage client relationships and drive sustained growth. This role involves understanding client goals, cultivating relationships with buyers, identifying needs for cross-selling, and collaborating with the new Sales team for specific opportunities. The Account Manager will be responsible for all aspects of client revenue maintenance and growth, client satisfaction, and managing renewal and upsell activities. They will maintain client documentation in Salesforce, create strategic action plans, identify cross-sell opportunities across all WebMD Ignite offerings, and serve as the primary point of contact for client escalations. The role also includes partnering with internal teams to define client requirements, understanding industry trends, managing client billing, forecasting, and ensuring contract requirements and client expectations are met. Cultivating client relationships to serve as references for new customers is also part of the role.
Must have:
- 3+ years of digital healthcare account management experience
- Exceed revenue goals (upsell/new business)
- Proficient in Salesforce and MS Office
- Manage client relationships and satisfaction
- Handle client escalations
- Develop strategic action plans
- Identify cross-sell opportunities
Good to have:
- Experience in Digital patient engagement space
- Bachelor's Degree preferred
Perks:
- Commission
7 skills required
Job Details
Description
WebMD is an Equal Opportunity/Affirmative Action employer and does not discriminate on the basis of race, ancestry, color, religion, sex, gender, age, marital status, sexual orientation, gender identity, national origin, medical condition, disability, veterans status, or any other basis protected by law.
WebMD Ignite, a division of WebMD and Internet Brands, is the growth partner for healthcare organizations. We guide people to better health at all stages of their journey, from discovery to recovery. Our combination of leading brands in the industry—including WebMD, Medscape, Krames, PulsePoint, Vitals, The Wellness Network, Mercury Healthcare, and Healthwise—offers comprehensive solutions that engage individuals with timely, relevant messaging that optimizes experiences and outcomes, driving loyalty and lifetime value for our clients
Summary:
The Account Manager is responsible for all aspects of managing the client relationship and driving sustained growth. This role will intimately understand their clients goals, cultivate relationships across several different buyers, & help uncover areas of need to drive cross sell and new growth within those accounts. This role will collaborate with the new Sales team for specific cross-sell opportunities
Essential Duties & Responsibilities:
- Accountable for all aspects of client revenue maintenance and growth
- Responsible for overall client relationship and satisfaction
- Manage all aspects of client renewal and upsell activities
- Record all activities via Salesforce. Maintain appropriate documentation to track/manage assigned book of business. Accountable for creating strategic action plans for the entire book of business
- Understand & identify cross sell opportunities to all WebMD Ignite product and service offerings. Partner with new Sales team for specific cross-sell opportunities
- Serve as primary point of contact to manage internal & external client escalations
- Partner with internal teams to help define client requirements, identify client’s most pressing problems, and understand industry trends and hot button issues in support of product/ content development and updates
- Accurately manage client billing, revenue & activity forecasting, performance guarantees, and annual budget/contract renewals
- Cultivate client relationships to serve as references for prospective new customers
- Monitor the program/product/service delivery to ensure contract requirements and client expectations are met
- Participate in internal developmental and administrative committees and in external professional organizations
Qualifications:
Education and/or Experience:
- Bachelor’s Degree or higher preferred
- 3+ years of demonstrated success in digital healthcare account management
- Experience in the Digital patient engagement space preferred
- Long track record of exceeding revenue goals, especially with a focus on driving upsell/ new business
- Proficient in Salesforce & MS Office products (Word, Excel, PowerPoint)
Travel Requirements:
Some travel required, approximately 10 - 25% of the time
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About The Company
The WebMD Health Network includes WebMD, Medscape, MedicineNet, eMedicine, RxList, WebMDRx, Medscape Education, Frontline Medical Communications, MedSims, MediQuality, QxMD, Vitals.com, Jobson Healthcare, and WebMD Magazine. WebMD and our network of sites and mobile applications for consumers help them take an active role in managing their own health and wellness. Medscape and our network of sites and mobile applications for healthcare professionals help them improve their clinical knowledge and practice of medicine. In addition, WebMD Health Services provides customizable health and wellness solutions for employers and health plans that help them improve the health of their employee and plan participant populations.
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