Job Description:

 AMSS Administration Support & Process Owner Coordinator – Venlo, NL

About your job: 
Pentair Sustainable Gas Solutions is a Global Technology Leader in the Biogas and Carbon Capture market. We combine innovative technology with deep process expertise to offer solutions, which are sustainable, secure and reduce their cost of ownership and exceed customers’ expectations. 

We have an opportunity for an Aftermarket Service Administration Support & Process Owner Coordinator to join our Venlo, NL team on a full-time basis. In this role, you will report to the Global Service Operations Leader. To secure our business goals of delivery service excellence, implementing a lean order to cash process and pursuing further improvements in our processes, we seek to hire a Service Process Owner who will focus on ensuring a smooth process and data flow in the Order-to-Invoice process and the overall AMSS Service Processes.

Your other responsibilities are:
•    Invoicing Co-ordination 
o    Review all required documentation are received to ensure accuracy prior to billing finalization
o    Ensure accurate and timely entry of all data recorded to financials
o    Maintain accurate invoicing records to meet audit as well as data retention requirements
o    Communicate effectively with the Onsite Executions Leads, Technical Support Leads, Finance Business Partners and SGS upper management
o    Create invoices and other documents pertaining to the AMSS service execution process.
o    Assist with financial audits.

•    AMS Service Process Owner
o    Lead the harmonized process development in service jobs/SLA order, service planning and onsite execution management processes across all Pentair SGS locations globally
o    Drive continuous process improvement in our frontline AMS sales, Service Planning, and Onsite execution management team and supply chain functions by leading the developments and changes in our processes
o    Responsible for end-to-end continuous process improvement throughout AMS for the Order-to-Cash process
o    analyze, understand and improve our Order to Cash process, in cooperation with the AMSS Leadership and our SGS Leadership.
o    Drive process development and seamless integrations between different business applications (SAP, Salesforce Field Service and SharePoint Systems)
o    Drive towards process excellence and ensure that we have the correct reports and KPIs developed and in use in the service jobs/SLA order, service planning and onsite execution management process area.

•    Other duties as assigned

The successful candidate that we are looking for has or is:  
•    MBO/HBO (Bachelor) degree, with knowledge in a commercial and/or customer service direction
•    Preferably 5-7 years of experience in an international company
•    Experience with system SAP, Salesforce Field Service and MS Office package (Excel, Word and Outlook) is an advantage.
•    Fluent in English and Dutch. Knowledge of other languages is an advantage.
•    Relevant administration management, order to cash/Invoicing and customer service handling experience.
•    Proven record of successful projects and cooperation with business stakeholders and in process/system development or implementation projects
•    People leadership skills.
•    Excellent communication skills and the ability to interact with a diverse range of personalities, cultures and departments.

What can you expect from Pentair:
At Pentair, you will work along-side passionate problem-solvers who are committed to the future and are focused on creating a healthier world for all. Throughout our 120 global locations, our values guide us as we create innovative solutions for the world’s water challenges. We bring water to life! If you join Pentair Haffmans, you will benefit from the collective agreement ‘CAO Metalektro’. Furthermore, you can count on:

•    Competitive salary.
•    27 vacation days and 13 ADV days.
•    The cordiality of a medium-sized company.
•    The development opportunity of a global player.
•    Flexible workhours.

Pentair is an Equal Opportunity Employer

Diversity and Inclusion:
With our expanding global presence, cross-cultural insight and competence are essential for our ongoing success. We believe that a diverse workforce contributes different perspectives and creative ideas that enable us to continue to improve every day. Race, gender, ethnicity, country of origin, age, personal style, sexual orientation, physical ability, religion, life experiences and many more factors contribute to this diversity. We take ongoing action to improve the diversity of our workforce by:

•    Ensuring leadership involvement and ownership
•    Attracting and retaining diverse talent at all levels
•    Fostering a globally aware, inclusive culture
•    Ensuring our practices are fair and non-discriminatory

Equal Opportunity Employer

Pentair is an Equal Opportunity Employer. With our expanding global presence, cross-cultural insight and competence are essential for our ongoing success. We believe that a diverse workforce contributes different perspectives and creative ideas that enable us to continue to improve every day.