Area Operations Supervisor
Job Summary
Job Description
The Area Operations Supervisor will support the Area Operations Manager in all operational aspects at the Area level, including balancing supply and demand, driver utilization, acquisition, and engagement. This role involves resolving driver issues, handling conflicts, ensuring regulatory compliance, and managing stakeholders within the area. Key responsibilities include managing the driver community, marketing initiatives, and driver care, as well as ensuring problem-solving with operational staff according to standard procedures. The supervisor will develop area-specific driver marketing strategies, conceptualize events, and evaluate the effectiveness of driver engagement activities. The role also requires maintaining effective internal communications and coordinating with the Area Operations Manager on escalated driver service and customer satisfaction issues.
Must have:
- Minimum 3 years of experience in related fields
- Bachelor's degree from a top university with GPA > 3.0
- Passionate about community development
- Experience launching community initiatives
- Ability to identify and track community metrics
- Excellent verbal communication and writing skills
- Good at capturing insights and documenting information
- Attention to detail and ability to multitask
Good to have:
- Relevant previous experience in community development is preferred
- Enjoy interacting with many people
2 skills required
Job Details
About the Role
Area Operations Supervisor accountable and responsible to support AOM for all spectrum operation drivers at Areas level, including but not limited to balancing supply and demand (BCR), utilization, driver acquisition, driver engagement, and consistently helping to solve driver problems on the field. Handle conflict, regulation compliance and maintain stakeholders in the area.
What Will You Do
- Handle all the driver community, marketing, and driver care responsibilities at the area level and channel walk in center on each area
- Ensure problem solving with Operational Staff team according to agreed process & based on standard operational procedure
- Manage driver’s problems and empowerment to Operational Staff to solve problems
- Develop driver marketing strategy for area in line with company objectives.
- Conceptualizes events, exhibits and other below the line activities based on the planned activities;
- Evaluates the effectiveness of all driver engagement and communication activities
- Maintain effective internal communications to ensure that all relevant company functions are kept informed of marketing objectives
- Coordinate with Area Operations Manager for day-to-day escalated issues around driver service and customer service, driver and customer satisfaction
What Will You Need
- Having a minimum of 3 years experience in related fields.
- Bachelor degree from top university with GPA > 3.0 or equivalent
- Passionate about community development, having relevant previous experience would be preferred.
- Experience launching community initiatives (building an online forum, launching an ambassador program, creating an event series, etc.)
- Ability to identify and track relevant community metrics.
- Excellent verbal communication and writing skills.
- Enjoy interacting with many people but also good in capturing insights and document information
- Attention to detail and ability to multitask.
- Willing to relocate to a selected area.
About the Team
Area Operations team plays a crucial role by managing end-to-end operations and engagement initiatives for our driver partners. From ensuring a healthy and sufficient supply to delivering seamless on-ground execution, the team is deeply involved in creating a reliable and impactful driver experience. Beyond the operations function, we work closely with cross-functional teams such as Sales and User Growth to ensure that our area-level strategies are aligned and effectively implemented. If you're passionate about solving complex problems, working collaboratively, and creating real impact on the ground, this is the team for you.
About GoTo Group
GoTo Group is the largest digital ecosystem in Indonesia with its mission to “Empower Progress’ by offering technological infrastructure and solutions for everyone to access and thrive in the digital economy. The GoTo ecosystem consists of on-demand transportation services, food and grocery delivery, logistics and fulfillment, as well as financial and payment services through the Gojek and GoTo Financial platforms.It is the first platform in Southeast Asia that hosts these crucial cases in a single ecosystem, capturing the majority of Indonesia’s vast consumer household.
About Gojek
Gojek is Southeast Asia’s leading on-demand platform and pioneer of the multi-service ecosystem with over 2.5 million driver partners across the regions offering a wide range of services such as transportation, food delivery, logistics and more. With its mission to create impact at scale, Gojek is committed to resolving consumer problems and raising standards of living by connecting consumers to the best providers of goods and services in the market.
About GoTo Financial
GoTo Financial accelerates financial inclusion through its leading financial services and merchants solutions. Its consumer services include GoPay and GoPayLater and serve businesses of all sizes through Midtrans, Moka, GoBiz Plus, GoBiz, and Selly. With its trusted and inclusive ecosystem of products, GoTo Financial is open to new growth opportunities and aims to empower everyone to Make It Happen, Make It Together, Make It Last.
GoTo and its business units, including Gojek and GoToFinancial ("GoTo") only post job opportunities on our official channels on our respective company websites and on LinkedIn. GoTo is not liable for any job postings or job offers that did not originate from us. You should conduct your own due diligence to prevent being victims of any fake job scams, if they did not originate from GoTo's official recruitment channels.
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About The Company
GoTo is the largest technology group in Indonesia, combining on-demand and financial services through the Gojek and GoTo Financial brands. It is the first platform in Southeast Asia to host these two essential use cases in one ecosystem, capturing a majority of Indonesian consumer household expenditure.
GoTo’s mission is to “Empower Progress” by offering an unparalleled selection of goods and services through a comprehensive merchant and partner network and promoting financial inclusion through its leading payments and financial services business.
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