Associate Customer Support Engineer
Job Summary
Job Description
As an Associate Customer Support Engineer, you will be the first point of contact for customers of Lightcast. You will have a passion for working with customers, helping them to maximize the value they provide to learners and job seekers. On a typical day, Lightcast associate customer support engineers receive inbound support requests, establish a point of contact with customers, and use internal resources to identify and provide timely and straightforward answers to their inquiries about our products. Customer support engineers deliver product support leadership by being the knowledgeable experts Lightcast’s customers depend on when they need help.
Must have:
- Ability to understand and research solutions to problems.
- Strong English-language written communication skills.
- Good knowledge of computers, including web-based applications.
- Ability to learn and adapt in a fast-paced technical environment.
- Ability to work flexible hours, in rotating shifts, including nights, weekends, and holidays.
- Ability to work independently.
2 skills required
Job Details
As an Associate Customer Support Engineer, you will be the first point of contact for customers of Lightcast. You will have a passion for working with customers, helping them to maximize the value they provide to learners and job seekers. On a typical day, Lightcast associate customer support engineers receive inbound support requests, establish a point of contact with customers, and use internal resources to identify and provide timely and straightforward answers to their inquiries about our products. Customer support engineers deliver product support leadership by being the knowledgeable experts Lightcast’s customers depend on when they need help.
Responsibilities
- Receive inbound support requests and establish a reputation with the customer for this and future product support inquiries.
- Properly diagnose customer inquiries and investigate possible resolutions using internal resources (e.g. knowledge bases, FAQs, etc.); communicate solutions to customers for timely and conclusive resolution.
- Escalate product and service issues to the Senior Product Support Engineer on shift for investigation.
- Document and track customer interactions and resolutions in the ticketing system.
- Meet or exceed the Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) set forth by Lightcast leadership and offer solutions for optimizing performance.
Experience and Education:
- Ability to understand, and research solutions to, problems.
- Strong English-language written communication skills.
- Good knowledge of computers, including web-based applications.
- Ability to learn and adapt in a fast-paced technical environment.
- Ability to work flexible hours, in rotating shifts, including nights, weekends, and holidays.
- Ability to work independently.
Similar Jobs
Playstation
Dublin, County Dublin, Ireland (On-Site)
• 2 Weeks ago
InnoPhase IoT
San Jose, California, United States (On-Site)
• 2 Months ago
Rackspace Technology
San Antonio, Texas, United States (Remote)
• 3 Months ago
Get notifed when new similar jobs are uploaded
Similar Skill Jobs
Canva
Beijing, Beijing, China (Remote)
• 3 Months ago
Unbroken Studios
Wilmington, North Carolina, United States (On-Site)
• 1 Week ago
Hawkeye Innovations
Stuttgart, Baden-Württemberg, Germany (On-Site)
• 2 Months ago
NVIDIA
Santa Clara, California, United States (Remote)
• 2 Months ago
Get notifed when new similar jobs are uploaded
Jobs in Chennai, Tamil Nadu, India
world resource institute
New Delhi, Delhi, India (On-Site)
• 1 Month ago
Interactive Brokers
Mumbai, Maharashtra, India (On-Site)
• 8 Months ago
Rackspace Technology
Gurugram, Haryana, India (Remote)
• 1 Week ago
London stock Exchange
Bengaluru, Karnataka, India (On-Site)
• 1 Month ago
Get notifed when new similar jobs are uploaded
Software Development & Engineering Jobs
Asobo Studio
Bordeaux, Nouvelle-Aquitaine, France (On-Site)
• 2 Months ago
Tesla
Brandenburg, Germany (On-Site)
• 4 Months ago
Gigamon
Chennai, Tamil Nadu, India (On-Site)
• 3 Months ago
Warsaw, Masovian Voivodeship, Poland (On-Site)
• 2 Months ago
Get notifed when new similar jobs are uploaded
