Business Research Specialist

2 Days ago • 3 Years +

About the job

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About the Role

As a Business Specialist Acquisition & Activation, you will play an important role that involves identifying business growth opportunities by defining problem statements and hypotheses, analyzing large and complex customer data, and deriving actionable insights. The ideal candidate will have experience in business and product management, excellent communication skills, and the ability to work independently in a fast-paced environment.

What you will do

Proposed a combination of product/user research before to guide new product solutions.
Having a full cycle of user research (communication to a user, distilling conversation into insight) then prepare action items that can be implemented to drive business outcomes.
Identify areas of business growth by structuring problem statements and forming hypotheses
Own and drive the proposed initiatives to achieve business objectives
Visualize and communicate findings in an easy-to-understand, concise, and clear format
Experiment with the growth initiatives and continuously iterate to find areas for improvements

What you will need

At least 3 years of experience working in a data-driven environment, and previous experience in the tech industry is a bonus. Having experience in Product Research and Business is a plus.
Strong communication skills. Excellent written & verbal communication skills focused on improving collaboration, understanding, and information exchange across all stakeholders
Ability to conduct user research and turn the conversation into insight.
Strong structured problem-solving abilities to identify issues, form hypotheses, and generate recommendations
Ability to create and execute experimentation plans or A/B testing on key growth initiatives
Excellent project and stakeholder management skills to ensure all planned initiatives are met on high quality and on time
Ability to learn new things and adapt your priorities quickly within a fast-paced environment

About the team

Consumer Payments is part of GoTo’s financial services arm. Our team works to provide responsible and sustainable financial services to our users. We operate with the fundamental belief that financial inclusion can unlock the doors to a better quality life, both in the present as well as in the long term.

We are responsible for building and growing the customers and payments made through GoPay. GoPay is South East Asia’s fastest-growing consumer payments and financial services app and serves tens of millions registered users on a variety of payment avenues, providing the most convenient payment methods in South East Asia.

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About The Company

GoTo Group

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GoTo is the largest technology group in Indonesia, combining on-demand and financial services through the Gojek and GoTo Financial brands. It is the first platform in Southeast Asia to host these two essential use cases in one ecosystem, capturing a majority of Indonesian consumer household expenditure.

GoTo’s mission is to “Empower Progress” by offering an unparalleled selection of goods and services through a comprehensive merchant and partner network and promoting financial inclusion through its leading payments and financial services business.