Client Partner - Banking & Financial Services
Job Summary
Job Description
Brillio, a leading digital technology service provider, seeks a Client Partner for its North America Customer Success team. This role drives sales, business development, and executive relationships within strategic financial services clients. The Client Partner will foster superior customer experience and revenue growth, collaborate with internal digital groups, and build long-term strategic partnerships at the CXO level. The position requires a trusted advisor with a blend of strategic business and technology experience, contributing to Brillio's digital transformation initiatives. Responsibilities include managing client relationships, positioning Brillio as a strategic IT partner, managing account P&L, and mapping capabilities to client needs.
Must have:
- Manage client relationships at all levels
- Build trust and understand client business goals
- Position Brillio as a strategic IT partner
- Manage account P&L
- Map Brillio's capabilities to client needs
- Build relationships with BFS brands
- Proven growth delivery with large BFS clients
- Farmer/mining approach, street smart, optimistic
- Working knowledge of Product Engineering, Cloud, Analytics, or Digital
- Senior executive presence and credibility
- Excellent communication and facilitation skills
- Exceptional client management and business development skills
- Experience in global service delivery
Good to have:
- Desirable experience serving payments fintech companies
4 skills required
Job Details
About Brillio:
Brillio is one of the fastest growing digital technology service providers and a partner of choice for many Fortune 1000 companies seeking to turn disruption into a competitive advantage through innovative digital adoption. Brillio, renowned for its world-class professionals, referred to as "Brillians", distinguishes itself through their capacity to seamlessly integrate cutting-edge digital and design thinking skills with an unwavering dedication to client satisfaction.
Brillio takes pride in its status as an employer of choice, consistently attracting the most exceptional and talented individuals due to its unwavering emphasis on contemporary, groundbreaking technologies, and exclusive digital projects. Brillio's relentless commitment to providing an exceptional experience to its Brillians and nurturing their full potential consistently garners them the Great Place to Work® certification year after year.
Client Partner - Banking & Financial Services
The Client Partner position is a key role within the Brillio Customer Success team for North America, responsible for driving sales and business development strategies, and executive relationships for multiple strategic financial services clients.
In this role, the Partner will be responsible to drive superior customer experience and revenue growth. The position also requires working with and leveraging corporate and internal digital groups. The individual will be responsible for establishing and maintaining relationships at the CXO level and creating a long-term strategic partnership within the portfolio of clients. The role shall be assisted by a team of practice managers who shall help create the customer experience and delivery excellence.
The Partner will act as a “trusted advisor” to his/her client and have a mix of strategic business and technology experience. With Brillio’s strong presence in the Digital Transformation space and our entrepreneurial culture, this position presents a dynamic growth opportunity for the right individual to contribute to a rapidly growing company in an exciting field.
Responsibilities
- Establishing and managing client relationships at all levels
- Establishing and building "trust" and leveraging client context by understanding the client's overall business goals and culture
- Positioning Brillio as a Strategic IT partner and identifying new avenues for Brillio to partner, implement and deliver within the account
- Managing the account P&L & high-level delivery responsibility
- Mapping Brillio’ s capabilities and solutions to client’s requirements
- Build newer relationships with multiple pre-eminent BFS brands
Qualifications
- Proven track record of delivering growth with large banking & financial services clients (15M+) and driving strategic partnerships
- Desirable experience serving payments fintech companies
- Should have a farmer/mining approach, street smart, optimistic person capable of bringing innovative solutions and ideas and leading by example
- Working knowledge of one of the following areas of technologies: Product Engineering, Cloud, Analytics, or Digital technologies for customer insights
- Senior executive presence and credibility – possesses an interest and passion toward engaging senior-level executives in grasping and enabling fundamentals of business change
- Excellent communication and facilitation skills
- Exceptional client management skills and business development & delivery experience
- Experience in a global service delivery model
Critical Leadership Qualities:
- Customer Advocacy - Ensures customer success on stated and unstated business priorities through strategic advice and market leading solutions.
- Owner’s Mindset - Is passionate about Brillio’s business, deeply committed to its success and makes decisions that are in the best interest of the firm.
- Innovation Ethos - Embraces ambiguity and adopts relentless experimentation to challenge current practices and enable continuous growth.
- Execution with Pace - Displays agility to deliver high quality results in the face of changing stakeholder expectations.
- Big Picture Thinking - Creates a common definition of shared success and sets bold targets that inspire the team towards new horizons.
- Winning Through Teams - Enables a culture of collaboration and empowers teams to "raise their game” in order to create a winning formula.
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