Customer Success Executive
Job Summary
Job Description
Sixer is seeking a Customer Success Executive in Mumbai to ensure high customer satisfaction. Responsibilities include providing personalized support via calls and other channels, guiding users on app features, troubleshooting and resolving issues, managing support tickets, collecting user feedback, maintaining documentation, and collaborating with teams to improve processes. The ideal candidate is fluent in Hindi and English, possesses strong problem-solving and customer service skills, and has experience with support tools and ticketing systems. A basic understanding of cricket is essential. The role requires handling high call volumes in a fast-paced setting and involves a 6-day work week with flexible hours, including occasional weekend availability.
Must have:
- Fluent in Hindi & English
- Strong problem-solving skills
- Excellent customer service
- Experience with support tools
- Ability to handle high call volume
- Basic Cricket knowledge
Good to have:
- Prior customer success experience
Perks:
- Flexible working hours
- Competitive compensation
5 skills required
Job Details
Who are we?
Sixer is an innovative online platform that enables cricket fans to experience the excitement of trading cricket players. By tracking player performance, our revolutionary fantasy game allows you to build a portfolio of players and watch as their value fluctuates based on their on-field success. Sixer is transforming fan engagement and redefining how cricket is enjoyed with its interactive and thrilling ecosystem.
Join Sixer today and experience the thrill of a fantasy sports market like never before!
For more information: https://sixergame.com/
What are we looking for?
We are looking for a dedicated and customer-centric Customer Success Executive to join our dynamic team in Mumbai. As a Customer Success Executive, you will play a crucial role in ensuring the highest level of customer satisfaction by effectively addressing customer inquiries, providing assistance, and resolving issues related to our app. This role will require you to work from our office in Mumbai.
Key Responsibilities:
- Customer Engagement: Provide personalized support via calls and other channels.
- App Expertise: Guide users with a deep understanding of Sixer’s features and updates.
- Query Resolution: Troubleshoot and resolve customer issues efficiently.
- Ticket Management: Handle support tickets with timely follow-ups and resolution.
- Problem Solving: Use critical thinking to tackle complex issues.
- Feedback Collection: Gather user insights to enhance the app experience.
- Documentation: Maintain records and update the knowledge base.
- Quality Assurance: Ensure consistent and high-quality customer interactions.
- Collaboration: Work with teams to improve customer success processes.
- Escalation Management: Identify and escalate critical issues as needed.
Qualifications:
- Fluent in Hindi & English (verbal & written).
- Strong problem-solving & customer service skills.
- Experience with support tools & ticketing systems.
- Ability to handle high call volumes in a fast-paced setting.
- Attention to detail and organizational skills.
- Empathetic and adaptable to customer needs.
- Prior customer success experience is a plus.
- Basic knowledge of Cricket to engage effectively with users
- 6-day work week with flexible hours, including occasional weekend availability as needed.
Working at Sixer
At Sixer, you can be a part of shaping the future of finance and gaming, which is a pioneering feat in the industry. You will encounter fast-paced, challenging and exceptional problems that require your expertise. Our organization follows a flat structure with an international work environment that fosters a collaborative spirit. Working with us presents excellent opportunities for career growth in a rapidly expanding company, and we offer competitive compensation packages. We also provide flexible working hours to ensure a work-life balance.
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About The Company
Dream Sports is India’s leading sports technology company with 20 crore users, housing brands such as Dream11, the world’s largest fantasy sports platform, FanCode, a premier sports content & commerce platform, DreamSetGo, a sports experiences platform and DreamPay, a payment solutions provider. Dream Sports is based in Mumbai and has a workforce of close to 1,000 ‘Sportans’.
Founded in 2008 by Harsh Jain and Bhavit Sheth, Dream Sports’ mission is to ‘Make Sports Better’ for fans through the confluence of sports and technology. Since 2018, Dream Sports has been consistently featured as the only sports tech company in the ‘Great Places to Work’ survey.
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