Customer Success Manager

At Eccentric, we are creating the future of automotive retail by leveraging XR. Aiding people in purchasing products they really care about gives us a sense of purpose. We are constantly looking to welcome people who share our passion.

Eccentric's mission-

• Provide buyers with utmost clarity and confidence needed to purchase vehicles

• Create an ecosystem of products that leverage AI & XR to reduce the friction prevalent in a vehicle purchase

• Add value to manufacturers, dealers and buyers due to massive optimisation achieved from our cutting edge tech

The Role-

Customer Success plays a key role in aligning our products with our customer's requirements. This is a high-stakes, high-pressure assignment that will need you to be constantly reachable and handle multiple stakeholders. Nothing short of impeccable communication & meticulousness will be acceptable.

• Work with the Business team to make quarterly & annual plans for customers
• Define milestones along the roadmap and create a detailed plan to achieve these, along with all stakeholders
• Ensure regular updates on progress towards these milestones and proactively identify possible hurdles. Work with the relevant teams, to create an approach to overcome these hurdles
• Ensure there is no loss of information and all the channels of communication are rightly leveraged to communicate effectively
• Motivate and inspire Teams at every step
• Send regular updates, celebrate small wins and be the force that keeps the mission glued together
• Ensure adherence of process such as sending regular reports, customer satisfaction surveys and other means
• Track resource utilisation and management at every step in the way

What we seek-

• Proven success in driving customer success for an extended period of time
• Ability to work from office in Mumbai
• Affinity towards technology (it's alright if you are not from a Tech background, but must be willing to learn and embrace it