Position at Everyday Health - Consumer
Everyday Health Group (EHG) is a recognized leader in patient and provider education and services attracting an engaged audience of over 82 million health consumers and over 900,000 U.S. practicing physicians and clinicians. Our mission is to drive better clinical and health outcomes through decision-making informed by highly relevant information, data, and analytics. We empower healthcare professionals and consumers with trusted content and services delivered through Everyday Health Group’s world-class brands.
The Opportunity
Castle Connolly, a subsidiary of Everyday Health Group, is looking for a high-performing and driven individual to join our Account Management team to support our physician and hospital sales. The Customer Success Specialist (CSS) will be a key member and report to the Manager of Customer Success.
This position will be essential for providing outstanding customer service, help maximize revenue and exceed team targets. The CSS will be responsible for cross selling and upselling integrated packages to doctors, marketing professionals and practice managers who are part of the Castle Connolly Top Doctor database.
The CSS will collaborate with the inside sales representatives and sales leadership to deliver support that optimizes the overall team’s performance. The ideal candidate will have previously worked with physicians and/or practice managers, be well organized, self-motivated, a team player, possess extreme attention to detail and business acumen. Also, they will have the ability to work in a fast paced, everchanging and multitasking environment.
Key Responsibilities
Job Qualifications