Customer Support Representative (German and Russian)

7 Months ago • All levels • 2D Art

Job Summary

Job Description

Playrix, a top mobile game developer, is seeking a dynamic Customer Support Representative based in Ireland to provide exceptional support to players of hit games like Gardenscapes. You will be responsible for managing player tickets, offering technical advice, identifying and resolving issues, and collaborating with various departments to ensure seamless solutions. You will be the go-to expert for providing tech support across multiple platforms. Experience with mobile games is preferred.
Must have:
  • Excellent communication skills in English (written and verbal)
  • Excellent communication skills in German (written and verbal)
  • Excellent communication skills in Russian (written and verbal)
  • Technical problem-solving skills
  • Ability to understand and explain technical concepts
Good to have:
  • Experience playing mobile games
Perks:
  • Flexibility at work
  • Remote work option
  • Health insurance
  • Paid vacation and sick leave
  • Gym membership reimbursement
  • Professional development opportunities
  • Discounts on English language courses
  • Company events and merch

Job Details

Customer Support Representative (German)

About the company

Playrix is ​​one of the most successful mobile game development companies 
in the world. In terms of mobile application revenue, we rank first in Europe 
and are in the top 3 worldwide. Our games have been installed 2.3 billion times (that's a third of the world's population!) and more than 30 million people around the world play them every day.

Team, about the role

Come and be a part of the exciting world of mobile game support at Playrix! We specialize in licensing, promoting, and marketing mobile games developed by Playrix, one of the world's top ten highest-grossing mobile developers. We are currently seeking a dynamic Customer Support Representative based in Ireland.

By joining us, you'll have the opportunity to assist and support the players of such hit game as Gardenscapes, enjoyed by millions of people worldwide.

Tasks

  • Being a go-to expert who provides tech support for our free-to-play mobile games’ multiple platforms (manage player tickets with the help of support engineers)
  • Engaging with a global player base, offering technical advice and assistance
  • Identifying, prioritizing, and swiftly resolving issues, collaborating with diverse departments such as production, QA, design, programming, legal, and marketing for seamless solutions
  • Using your research skills to come up with solutions and enhance our support services

Requirements

  • Excellent communication skills in English, both verbal and written
  • Excellent communication skills in German, both verbal and written
  • Excellent communication skills in Russian, both verbal and written
  • A knack for swiftly grasping technical concepts and explaining them to users with different levels of technical expertise
  • Experience playing mobile games is preferred

Our Perks

Flexibility at work

  • For most positions we offer a flexible schedule, and employees can work from anywhere in the world (except for the Russian Federation and the Republic of Belarus). You can do your work however and wherever you like — we only evaluate your results.

Caring for health and well-being
  • We provide voluntary health insurance for employees and their children, and reimburse online sessions with a psychologist.
  • We offer fully paid vacation days and sick leave. In certain circumstances, you can request additional days off.
  • We support leading a healthy lifestyle and reimburse the cost of gym memberships and fitness app subscriptions.
Professional development and education
  • We pay for participation in specialized conferences and courses and hold our own internal conferences.
  • We offer discounts on English language courses and courses for the languages of the countries in which the company operates.
Events and merch
  • We regularly hold offline events like team meetings, big corporate parties, and informal office parties.
  • We also regularly organize fun competitions, quizzes, hackathons, and online fitness challenges.
  • We have a merch store with an internal currency you can use to buy unique gifts. We give out this currency as a gift for significant dates, and you can earn more by participating in events and company activities.

Work Format

Remote or from one of the company’s offices

Similar Jobs

Survay Monkey - Senior Brand Copywriter

Survay Monkey

Ottawa, Ontario, Canada (Hybrid)
1 Month ago
playrix  - Customer Support Representative (German and Russian)

playrix

Portugal (Remote)
7 Months ago
Zones - Sourcing Specialist

Zones

Islamabad, Islamabad Capital Territory, Pakistan (On-Site)
2 Weeks ago
YouGov - Research Manager

YouGov

Sydney, New South Wales, Australia (On-Site)
2 Weeks ago
Condé Nast - Commerce Writer

Condé Nast

New York, United States (Remote)
5 Days ago
G5 games - 2D Environment Artist (Match-3 project)

G5 games

Yerevan, Yerevan, Armenia (Remote)
7 Months ago
playrix  - Lead Location Designer

playrix

Armenia (Remote)
7 Months ago
G5 games - 2D Character Artist (Hidden objects project)

G5 games

(Remote)
7 Months ago
playrix  - Creatives Producer

playrix

Almaty, Almaty Region, Kazakhstan (Remote)
7 Months ago
Playtika - Art Director (2 year fixed-term contract)

Playtika

Romania (Hybrid)
7 Months ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

Airbyte - Sales Director

Airbyte

San Francisco, California, United States (On-Site)
1 Month ago
Wind River - Sr. Engineer - Studio Operator - Technical Support Engineer

Wind River

Bengaluru, Karnataka, India (On-Site)
1 Month ago
Hawk Eye Innovations - Data Processing Assistant

Hawk Eye Innovations

Atlanta, Georgia, United States (On-Site)
2 Months ago
Riot Games - Staff Software Engineer (Build Platforms)

Riot Games

Los Angeles, California, United States (On-Site)
1 Month ago
Barracuda Networks Inc - Technical Solutions Engineer

Barracuda Networks Inc

Bengaluru, Karnataka, India (On-Site)
2 Weeks ago
GOAT Group - Retail Operations Lead

GOAT Group

Miami, Florida, United States (On-Site)
2 Weeks ago
disney - Compositing - Jedi Academy

disney

Sydney, New South Wales, Australia (On-Site)
1 Week ago
Sabre India - Service Delivery Engineer III

Sabre India

Montevideo, Montevideo Department, Uruguay (Hybrid)
4 Weeks ago
MIQ Digital - Account Manager (German Speaker)

MIQ Digital

London, England, United Kingdom (On-Site)
1 Month ago
Crunchyroll - Senior Real-Time Analyst

Crunchyroll

Mexico City, Mexico City, Mexico (On-Site)
3 Months ago

Get notifed when new similar jobs are uploaded

Jobs in Serbia

SoftSwiss - Support Manager

SoftSwiss

Beograd, Serbia (Remote)
5 Days ago
Wargaming - Head of QA (World of Warships, PC)

Wargaming

Belgrade, Serbia (On-Site)
1 Month ago
playrix  - Lead Location Designer

playrix

Serbia (Remote)
7 Months ago
playkot - Data Engineer

playkot

Belgrade, Serbia (Remote)
4 Months ago
Stake logic - Manual QA Engineer

Stake logic

Belgrade, Serbia (On-Site)
2 Months ago
Social Discovery Group - Accounting Manager

Social Discovery Group

Serbia (Remote)
4 Months ago
Dentsu Aegis - Senior Java Engineer

Dentsu Aegis

Belgrade, Serbia (On-Site)
5 Days ago
Wargaming - Head of QA

Wargaming

Belgrade, Serbia (On-Site)
3 Months ago
Wargaming - Art Director (World of Warships Franchise)

Wargaming

Belgrade, Serbia (On-Site)
6 Months ago
playrix  - Customer Support Representative (Japanese)

playrix

Serbia (Remote)
7 Months ago

Get notifed when new similar jobs are uploaded

2D Art Jobs

playrix  - Game Designer Playables

playrix

Ireland (Remote)
2 Months ago
playrix  - Senior/Lead 2D Artist (Generalist)

playrix

Almaty, Almaty Region, Kazakhstan (Remote)
7 Months ago
playrix  - Technical Writer

playrix

Ireland (Remote)
3 Months ago
playrix  - Senior/Lead 2D Artist (Generalist)

playrix

Portugal (Remote)
7 Months ago
playrix  - Game Director

playrix

Cyprus (Remote)
7 Months ago
G5 games - 2D Illustrator (HOG project)

G5 games

Yerevan, Yerevan, Armenia (Remote)
2 Months ago
Gigglebug Entertainment - FX Animator - Belzebubs

Gigglebug Entertainment

Las Palmas De Gran Canaria, Canary Islands, Spain (On-Site)
1 Month ago
Qingci Games - Scene Artist

Qingci Games

(On-Site)
1 Month ago
playrix  - Senior C++ Software Engineer (Tools)

playrix

Ukraine (Remote)
7 Months ago
G5 games - 2D Environment Artist (Match-3 project)

G5 games

Yerevan, Yerevan, Armenia (Remote)
7 Months ago

Get notifed when new similar jobs are uploaded