Events Assistant

Role: Events Assistant

Location: Kuala Lumpur, Malaysia
Job type: Full time, permanent – hybrid

This position offers a hybrid work model, allowing flexibility between working from home and our office.
Typically, employees are expected to work 2 days in the office per week.
 
Why QS?

At QS, we believe that work should empower you. That’s why we foster a flexible working environment that encourages every employee to own their career whilst flourishing personally and professionally. Our company values underpin everything we do – we collaborate, respect and support each other.

It’s our mission to empower motivated people around the world to fulfil their potential through higher education, ensuring that everyone has access to opportunities that change lives.

Our diversity makes us stronger. By sharing our experiences, we learn from one another and achieve more together, driving progress across the sector.
 
At QS, you’ll be responsible for implementing real change in the international higher education landscape. You’ll take on meaningful challenges that see a positive impact across the business and the wider sector.
 
We’re confident you’ll feel right at home here. QS was named as one of Newsweek’s Top 100 Most Loved Workplaces® in the UK (October 2023), recognising the respect, trust and appreciation that drive our culture every day. And as a gold-accredited Investors in People organisation – putting us among the top 28% of workplaces globally – it’s official: QS is a place where everyone can thrive.
 

The Role

QS is looking for an Events Assistant to join its busy Events department. The position will play a vital role in ensuring all 250+ QS events are managed with exceptional efficiency and will work closely with QS event managers to deliver all events to a best-in-class standard.

This is a fantastic opportunity for someone who is highly organised, proactive, and passionate about creating great experiences for our clients and participants.

Role responsibilities

·       Supporting managers and colleagues with their events including but not exclusively: venue briefs, booking bedrooms, creating floorplans, arranging printing, ordering catering.

·       Creating and maintaining online Logistics packs. 

·       Updating QS internal systems with event and venue details.

·       Managing venue payments and invoicing.

·       Build and upkeep of QS event platforms and event App.

·       Collaborating closely with customer services and sales to ensure all clients receive the highest level of customer service.

·       Managing QS equipment on tour (keeping track of inventory and checking all equipment is in working condition prior to being sent out on tours).

·       Assisting with client and staff Visa letters and travel enquiries.

·       Facilitating event preparation, performing administrative tasks related to event planning.

·       Travel to in-person events when required (up to a maximum of 2 weeks on the road at a time).

·       Responding to internal queries as needed including oversight of the central team email in boxes

·       Event management of QS online events.

·       Support for our continuous improvement and innovation agenda.

·       Any other duties that fall within the scope and purpose of the role.

Key skills and experience

Essential

·       Evidence of providing outstanding customer service.

·       Process oriented and an ability to work within systems.

·       Keen eye for design and close attention to detail.

·       Exceptional communication skills.

·       Excellent administrative skills.

·       Fluent in English.

Desirable

·       Experience of travel industry.

·       Knowledge of CRM systems, Netsuite preferably.

·       Proficiency in additional foreign languages.

Technical skills and qualifications

·       IT proficiency particularly around event management platforms and MS Office (particularly excel).

Please note, if you don't meet all the criteria but believe you have the skills and passion to thrive in this role, we encourage you to apply.

So, who are we and what do we do?

QS is the world leader in higher education services, analytics, insights and intelligence. From consultancy to student mobility, academic partnerships to branding solutions, our services power both institutional and individual success.
 
We’re behind the world’s most widely read university rankings (Meltwater 2023). Our QS World University Rankings® reach hundreds of millions, shaping decisions and guiding futures.
 
Since launching in 1990, our impact and influence have only grown. Today, we work with more than 2,000 of the world’s leading higher education institutions, over 12,000 employers, and governments seeking change and socioeconomic development through higher education.
 
Join QS and you’ll join an 800-strong community of problem-solvers, creators, collaborators and change-makers based in 40+ countries and 11 international offices, including Australia, Malaysia, India, Romania, Singapore, France, Germany, the USA and our headquarters in London.
 
With every talented new hire, business acquisition and bold initiative, we’re strengthening our reach and delivering even greater value to institutions and learners worldwide. Are you ready to shape the future of higher education?
 
We take investing in our people very seriously.
As standard you will have:
•    Competitive base salary
•    Access to an annual bonus scheme (for qualifying roles only)
•    20 days annual leave, plus public holidays
•    Generous maternity and paternity leave
•    Access to an Employee Assistance Programme (EAP) and MiCare health
•    A vibrant social environment and multicultural and multinational culture

But that’s not all. Outside of these standard benefits we also offer resources to allow professional growth and wellness initiatives to nurture a healthy mindset:

•    Free subscription to the Calm App – the #1 app for sleep, meditation, and relaxation
•    A focus on welfare which is led by our global wellness team, with mental health first aiders globally
•    Access to a variety of diversity and inclusion initiatives and groups
•    Strong recognition and reward programs – including a peer-to-peer recognition platform, quarterly and annual QS Applaud Awards, Connect with your Career annual PD event
•    Support for volunteering and study leave 
•    Free subscription to LinkedIn learning – with over 5000 courses and programmes at your fingertips
•    Options to join our outstanding global Mentorship programme    
•    Brand new breakout and relaxing spaces in office

Like what you’ve heard? Great, apply now!

As a candidate, we know the application and interview process can be daunting and so it’s important that you have a great experience with us. Our dedicated Talent Team will work hard to ensure you are fully informed at all stages and you are really excited by this opportunity to do meaningful work in the education space.

Equal opportunities.

QS Quacquarelli Symonds is proud to be a fair and equal organisation where everyone has the same opportunity to achieve their full potential, irrespective of their background or personal attributes. We celebrate our diversity and believe through sharing our experiences we can learn from one another, be stronger together, and enable our business to thrive. 
 
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