Field Service Technician II

Job Description

• Can provide technical training on most aspects of installations, theme changes, game software upgrades, server upgrades, etc.
• Provides “best in the business” customer service
• Part of advanced support team sent in to troubleshoot and resolve technical problems
• Performs site surveys at new Class II or Class III locations and functions as a primary liaison with internal technical teams for communicating project requirements
• Expert contributor to field service message boards, and provides documentation for technical assistance with known problems
• Performs preventative maintenance and general maintenance on AGS gaming equipment.
• Preventative maintenance is performed in a timely manner without prodding
• Can easily identify replacement parts and their associated part numbers
• Must be skilled at performing all gaming specific work orders
• Will complete Site Surveys for basic work orders
• Performs project management activities for basic work orders
• Good understanding of computer networking infrastructure
• Good familiarity of all AGS slot platforms and electronic table game equipment
• Strong working knowledge of slot cabinet and table game topography and can diagnose and troubleshoot problems from top to bottom of machine
• Completes all reports and paperwork in a timely manner
• Participates in a weekly on-call rotation with other technicians in territory
• Adheres to all safety guidelines during work hours, as set forth by AGS
• A flexible schedule may be required, with the ability to work early mornings, nights, weekends and holidays as needed

• High School diploma or GED required
• Must be at least 21 years’ old
• Minimum of 2 years’ experience as a Field Service Technician I or 3 years’ experience working in a technical gaming environment
• Requirement to obtain licensing approval by tribal and/or state gaming regulators
• Mechanically inclined; ability to use hand tools
• Proficient in Microsoft Office suite (primarily Word, Excel, Outlook)
• Will provide technical support to Field Service Technician I
• Must have a good working knowledge of customer’s policies and procedures prior to performing work orders
• Advanced understanding of AC/DC electronics
• Can use a multi-meter to troubleshoot electrical issues
• Understands networking with CAT5 and fiber
• High proficiency in multi-platform installs/upgrades/theme changes
• Some working knowledge of the difference between Class II and Class III
• Basic understanding of computer networking
• Highly developed problem-solving skills
• Positive attitude, teamwork mentality

• Ability to stand, walk or sit for long periods of time and perform repetitive motion type tasks regularly.
• Ability to regularly lift and/or carry up to fifty (50) pounds, push and/or pull up to two hundred (200) pounds with or without assistance.
• While performing the duties of this job, the employee is regularly exposed to bending, twisting, climbing, reaching and squatting.
• While performing the job functions of this position, the employee frequently works near powered motor vehicles, power tools, and automated assembly fixtures.
• While performing this position, the employee regularly uses manual and powered hand tools, (electric, battery operated and/or air powered).
• Ability to work in a non-climate-controlled environment
• While performing the job functions of this position, the employee will be required to operate a personal or work assigned vehicle.  Must be able to drive long distances when needed.