First Mile Operations Improvement Manager
Job Summary
Job Description
Ninja Van is a technology-driven logistics company operating across Southeast Asia, aiming to provide seamless delivery services. The company seeks a First Mile Operations Improvement Manager to lead and monitor first-mile operations, focusing on key metrics like pickup success, damage rates, cost per parcel, and courier productivity. The role involves driving strategic improvement projects, including automation, handling returns, and enhancing Standard Operating Procedures (SOPs) to boost cost efficiency and service quality. Responsibilities include analyzing operational data using tools like Metabase and Looker Studio, managing first-mile budgets, and optimizing costs while maintaining service levels. The manager will also oversee campaign and peak season capacity planning, lead onboarding for new shippers and projects, and set up/scale operations in new areas. Additionally, they will develop and implement courier pay schemes to improve productivity and reduce direct costs.
Must have:
- Bachelor's degree in Management, Industrial Engineering, Supply Chain, or related field.
- 3-5 years of experience in logistics or transportation.
- Proven record of delivering operational improvements and cost savings.
- Strong leadership skills and experience managing cross-functional teams.
- Proficient in data analysis tools (Metabase, Google Sheets, Looker Studio).
- Experience generating actionable insights from data.
- Proven ability to manage budgets and drive cost-saving initiatives.
- Strong project management capabilities, especially in automation.
- Excellent time management, communication, and problem-solving skills.
10 skills required
Job Details
Ninja Van is a tech-enabled logistics company on a mission to provide hassle-free delivery services for businesses of all sizes across Southeast Asia. Launched in 2014, we started operations in Singapore and have become the region's largest and fastest growing last-mile logistics company, partnering with over 35,000 merchants and delivering more than 1,000 parcels every minute across six countries.
At our core, we are a technology company that is disrupting a massive industry with cutting-edge software and operational concepts. Powered by algorithm-based optimisation, dynamic routing, end-to-end tracking and a data-driven approach, we provide best-of-class delivery services that delight both the shippers and end customers. But we are just getting started! We have much room for improvement and many ideas that will further shape the industry.
Responsibilities
- Lead and monitor First Mile operations performance, including key metrics such as pickup N+0 rate, inbound success rate, lost & damage rate, cost per parcel (CPP), and courier productivity.
- Drive strategic improvement projects such as automation initiatives, RTS (Return to Shipper) handling, and SOP enhancements to improve cost efficiency and service quality.
- Analyze operational performance reports and dashboards (e.g., Metabase, Looker Studio, Google Sheets) to identify trends, diagnose issues, and lead data-driven improvement initiatives.
- Manage first-mile budgeting and cost optimization, including tracking, forecasting, and implementing cost-reduction strategies while maintaining service levels.
- Oversee campaign and peak season capacity planning, from data analysis to execution, ensuring on-time and scalable operations.
- Lead the onboarding and implementation of new shippers and first-mile projects, coordinating cross-functionally to ensure seamless integration.
- Set up and scale operations in new origin areas, including station setup, team ramp-up, and process deployment.
- Develop and implement courier pay schemes that enhance productivity and reduce direct costs.
Requirements
- Bachelor’s degree in Management, Industrial Engineering, Supply Chain, or related field.
- 3–5 years of experience in logistics or transportation, with a proven record of delivering operational improvements and cost savings.
- Strong leadership skills with experience managing cross-functional teams and projects across multiple regions.
- Proficient in data analysis tools (e.g., Metabase, Google Sheets, Looker Studio) and experienced in generating actionable insights from data.
- Proven ability to manage budgets and drive significant cost-saving initiatives.
- Strong project management capabilities, especially in implementing automation and operational efficiency programs.
- Excellent time management, stakeholder communication, and problem-solving skills.
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