GenAI UX Researcher
Job Summary
Job Description
Blink is a user experience firm creating products that people love and remember. This role is part of Blink's Embedded practice, supporting long-term engagements with major clients. The GenAI UX Researcher will uncover user insights to shape product decisions by understanding user behaviors, needs, and motivations. Collaboration with stakeholders, product owners, designers, and developers is key to creating valuable, user-friendly GenAI solutions that achieve business outcomes. The company aims to transform user-centered practices and data-driven innovation to deliver smarter, more efficient, and personalized solutions, setting new industry standards.
Must have:
- 5+ years of UX research experience in digital products
- Expertise in qualitative and quantitative research
- Excellent research synthesis and presentation skills
- Track record of influencing product decisions
- Deep knowledge of Figma for UX research
- Delivered insights for feature prioritization
- Experience with industry-standard UX tools
- Collaborative work with cross-functional teams
- Experience with Agile methodologies
- Excellent time management skills
- Strong written and verbal communication
Good to have:
- Experience in financial services or insurance
- Research experience for enterprise software
- Passion for innovation and new technologies like GenAI
10 skills required
Job Details
Blink is the user experience firm for the world’s leading companies. We use evidence-driven design to create products that people use, love and remember. With studios in Boston, New York, San Diego, San Francisco, and Seattle, Blink brings two decades of experience to research, design, and strategy for clients such as Amazon, Facebook, Microsoft, NASA, Starbucks, and USAA.
This opportunity is a part of Blink's Embedded practice which supports long-term opportunities with some of Blink’s largest client partners.
Duration: 1+ year engagement
Location: On-site in Atlanta, GA
Overview
- As a GenAI UX Researcher, you will actively seek user insights that shape product decisions through the continuous discovery of user behaviors, needs, and motivations. The ideal candidate will collaborate with business stakeholders, product owners/analysts, designers, and developers to ensure GenAI solutions are valuable, easy to use, and deliver meaningful business outcomes.
- With your expertise, we’ll transform how user-centered practices and data driven innovation, create smarter, more efficient, personalized solutions that set new standards for the industry.
Expectations
- Lead and execute comprehensive research initiatives in the GenAI product space using “mixed methods” of qualitative and quantitative research approaches to gain a comprehensive understanding of user experiences.
- Synthesize complex research data into actionable insights that inform product strategy and delivery.
- Work with Product Design Strategists, Designers, and Product Leaders to deeply understand the needs of our user base to identify opportunities to address those needs through innovative solutions.
- The presentation to research findings to product leadership and key stakeholders.
- Communicating insights through the creation of experience maps, user journeys, service blueprints or similar visualization to communicate the customer context.
- Collaboration with product and data sciences teams to develop measurement frameworks that measure product value on an ongoing basis.
- Facilitation of various workshop formats to support research planning and discovery, insights synthesis, co-creation, and stakeholder alignment.
- Sharing subject matter expertise to regularly enhance product training and team skills development.
Your background
- 5+ years of experience designing and conducting UX research in a digital product organization.
- Demonstrated expertise in both qualitative and quantitative research methodologies.
- Excellence in research synthesis and the compelling presentation of findings.
- Track record of influencing product decisions through research insights.
- A deep working knowledge of Figma and the ability to fully leverage the platform for UX research and associated deliverables.
- Experience delivering insights to inform feature prioritization aligned to user needs, commercial, and strategic priorities.
- Experience with industry standard UX tools and data analytics methods required for analysis.
- You are collaborative and have experience working with cross-functional product teams.
- Experience working with Agile at scale development methodologies.
- Ability to excel in a fast-paced, service-oriented environment through excellent time management skills.
- Demonstrated written and verbal communication skills to convey thought leadership and influence senior executives.
- Nice to have...
- Experience in financial services or insurance.
- Experience conducting research for enterprise grade software platforms.
- Passion for innovation and new technologies, specifically the use of Gen AI in the UX research discipline.
$150,000 - $180,000 a year
DOE
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