Global Reward Operations Manager

The Global Reward Operations Manager will play a pivotal role in overseeing and ensuring the effective delivery of all global reward operations.

In this newly created role, you will help design, implement and scale Haleon’s new global reward operations team in Bangalore.  This role will be instrumental in first standing up the global operations team and transitioning the work into the team, and then on an ongoing basis leading its day-to-day running; supporting and collaborating with the Reward Centre of Excellence, Reward Business Partners, Regional People Services teams and the wider business in key reward deliverables, such as our annual Performance & Reward Cycle (annual pay review and bonus).

Reporting initially into the Reward CoE, ultimately the Global Reward Operations Manager will report to the People Service Excellence Lead in People Services.

This is an exciting opportunity for an experienced Reward operations expert to join a leading global organization and help shape the effective delivery of reward operations.

This position demands a strategic approach to streamline processes, enhance efficiency, and ensure seamless co-ordination between various operational functions. You will possess strong operational skills to effectively manage teams, drive performance, and ensure global operations activity is appropriate, timely and focused on user experience.

Key responsibilities

• Create, hire, onboard and mentor a new reward operations team based in Bangalore.
• Partner with the Global Reward CoE to transition key global operational activities managed currently in the UK and via regional delivery teams, into the newly created team. The first key activity will be the transition of the annual Performance & Reward cycle (annual pay review and bonus).
• Help to set up and then own the Reward asset register – a centralized location for all Reward SoPs, work instructions, governance frameworks, knowledge articles and intranet pages. Put in place procedures for maintaining and updating all reward assets ensuring a global-first approach to all collateral.

Once the team are set up, lead and manage day to day reward activities which include but are not limited to the following:

Operations management:

• Own and drive the day-to-day operating rhythm of the Reward Operations Team, ensuring its effectiveness and efficiency in the delivery of a range of global operational processes.
• Own and maintain the annual Reward operations plan, ensuring key global processes are planned, resourced and that stakeholders are effectively engaged.
• Ensure all global operations activity is reviewed as required, tested, effectively project managed and appropriately resourced.
• Partner with the Global Reward CoE in delivering reward operations which align with Haleon’s reward philosophy and supports its overall strategy.
• Partner closely with Regional Hubs in Poland, Costa-Rica, China and Malaysia and provide advice and guidance to ensure aligned delivery of reward operations in line with minimum standards, where a localized approach to transactional activity is required.

Analytics and reporting:

• Conduct regular audits, performance evaluations and assessments to ensure integrity of Reward-related data, identifying gaps, and implement improvement initiatives.
• Proactively support ad-hoc reviews/audits/investigations/analysis or provide intelligence to help CoE make strategic decisions/changes as required.
• Responsibility for ensuring a range of accurate, timely and informative analytics and management information is provided, developing business cases and action/remediation plans as required.
• Horizon-scan for legislative change, market movements and new Reward best practice and opportunities.

Systems, assets and collateral management:

• Partner with GPOs to ensure there is a clear process for submitting and considering business requests for changes impacting the Reward ecosystem (systems, procedures, frameworks), and that any such changes adhere to the Reward Governance Framework and global-first principles that govern Reward operations.
• Own, review and maintain Reward service groups, forms and ticketing process via ServiceNow, in line with wider HR governance and principles to managing queries to ensure an excellent employee experience.
• Own relevant Reward systems (e.g. Mercer TAAP, job evaluation system, Global Employee Recognition platform), acting as administrator/super user, ensuring system maintenance and that business requirements, policy enhancements and initiatives are considered in accordance with Reward philosophy and principles, are future-proof and have low technical debt (in conjunction with GPOs and Tech teams).
• Review and create as required existing/new supporting global collateral (SoPs, KAs, WIs, training, systems design & implementation etc.).

Relationship management:

• Provide guidance to senior leadership and stakeholders on Haleon’s Reward processes.
• Build and maintain strong relationships with key stakeholders both internally and externally (including, vendors, suppliers and contractors and compensation and benefits networks) to facilitate effective operations management.
• Collaborate with cross-functional teams such as Regional Hubs, Payroll, Reward CoE, GPOs, Procurement, Tech and Finance to coordinate activities and achieve collective goals.
• Partner with Learning and Development and the Rewards CoE to design reward-related training for internal stakeholders.

Team management:

• Recruit, train, and mentor the team to ensure alignment with organizational objectives and foster a culture of high performance.
• Provide ongoing coaching and support to drive individual and team productivity, motivation, and professional development.

Qualifications and skills

Required

• An experienced Reward operations specialist with a proven track record of navigating large, complex, global organizations and leading a team.
• Demonstrable experience of working in a global program environment including the design, planning, governance, phasing and implementation of reward programs.
• Strong understanding of reward process and tech interfaces, ideally including experience with Workday.
• Advanced excel, analytical and reporting skills.  
• Strong stakeholder engagement skills.
• Able to create clarity in a complex and interdependent environment.

Care to join us. Find out what life at Haleon is really like www.haleon.com/careers/

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