Head - Customer Success

4 Months ago • 10 Years + • Customer Service • ~ $150,000 PA

Job Summary

Job Description

Imagine.io seeks a Head of Customer Success to lead and scale a global team, driving product adoption and growth through improved gross renewals and net retention. Responsibilities include conducting QBRs with enterprise accounts, establishing efficient onboarding processes, defining and tracking key performance metrics, creating internal systems for account growth, managing subscription renewals, identifying opportunities to increase customer profitability, and collaborating with business heads to maximize customer retention and revenue. The ideal candidate will have 10+ years of customer success experience, including 4+ years of management experience in scaling teams and driving customer experience strategies, with a proven track record of impacting ARR.
Must have:
  • 10+ years customer success experience
  • 4+ years management experience
  • Experience scaling customer success teams
  • Experience building operational processes
  • Proven ability to drive customer experience strategy
  • Track record of impacting ARR
Perks:
  • Competitive salary and commission
  • Comprehensive benefits (health, dental)
  • Growth opportunities
  • Collaborative work environment

Job Details

Description

Imagine.io is a leading provider of innovative 3D design and visualization solutions, empowering professionals in e-commerce, manufacturing, product design and other sectors to bring their concepts to life with ease. We are seeking a highly experienced and motivated Enterprise Account Executive to join our growing sales team and play a critical role in driving revenue and expanding our presence in key markets, particularly in the SaaS and e-commerce sectors.

Our Product Video - Link

To learn more, log onto our website www.imagine.io

Designation: Head - Customer Success

Job Location: Hybrid, Austin, TX, United States

Job Type: Full-Time

Pay: 150,000 USD

Start Date: ASAP

Job Summary:

As a leader in the company, you will be responsible for executing a vision and strategic plan for the customer success department with a focus on driving product adoption and growth through gross renewals and net retention improvements. An ideal candidate will have a track record of scaling teams and driving customer experience strategy while creating opportunities for upselling, referrals, and client engagement. To be successful in this role, you should have at least four years of client success experience that include leading and growing a team through establishing process, procedure, and KPIs. This is an excellent opportunity to join a successful company with a start-up vibe that has cutting-edge technology offerings and endless growth opportunities for hard-working and ambitious individuals.

Key Responsibilities:

  • Lead a growing, global customer success team
  • Conduct QBRs with Enterprise accounts.
  • Set up an efficient customer onboarding process.
  • Define and track performance metrics for customer success
  • Create internal systems and processes to manage account growth
  • Renew and grow existing subscriptions
  • Identify opportunities to increase customer profitability
  • Work with business heads to deliver maximum customer retention and revenue

Requirements

  • 10+ years of customer success experience
  • 4+ years of management experience
  • Has experience in growing and scaling a customer success team
  • Has experience in building new operational processes
  • Experienced in driving customer experience strategy
  • Has been responsible for ARR in the past work profiles

Benefits

  • Competitive salary and commission structure.
  • Comprehensive benefits package, including health and dental. 
  • Opportunity for growth and advancement within a dynamic and innovative company.
  • Collaborative and supportive work environment.

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