Imaging Operations Supervisor

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work.

We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.

Are you curious about being part of our growth stor​y while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.

The Imaging Operations Supervisor oversees daily imaging production operations. This leader will coach a team of document imaging specialists in a fast-paced production environment.

1st shift: 7:30am - 4:30pm (approx.)

What we offer:

• Medical, Dental, Vision Insurance (on Day One)
• Fidelity 401(k) with match, Life Insurance, Short-Term Disability, Flexible Spending Account, Education Reimbursement, Working Advantage discounts
• Advancement opportunities
• Employee Resource Groups
• Must be willing and able to obtain a Security Clearance

Responsibilities:

• Supervises and assigns specific responsibilities to all operations personnel
• Motivates, mentors, and empowers the team to meet and exceed imaging quotas and quality standards
• Monitors employee attendance, productivity, and other performance markers
• Administers coaching and disciplinary actions as needed
• Effectively uses metrics to aid accountability and measure performance
• Ensure compliance with company policy, customer needs, and Federal guidelines
• Reports production issues and stoppages, troubleshooting in a timely manner
• Communicates directly with customers where appropriate
• Assists inbounding and outbounding orders, organizing pallets and boxes on the work floor, using a pallet jack when needed
• Makes recommendations to management on desirable additions, replacements or changes
• Represents imaging operations in virtual and in-person meetings

Key Skills, Requirements and Competencies:

• High school diploma or equivalent minimum, college degree preferred
• Must acquire and maintain a Public Trust security clearance, Secret clearance preferred
• Two years prior supervisory experience in a production environment
• A minimum of 5 years of computer experience in the Windows environment or Google equivalents
• Active participation in the operations, support, and maintenance of all aspects of imaging practices
• Ensure processes and procedures are in place to ensure security policies and controls are met related to imaging
• A professional demeanor and fair management practices as outlined by core values are a must
• Kofax knowledge is a plus
• Prior Federal document imaging is a plus

Compliance Obligations:

It is the responsibility of every employee:

• to comply with all applicable laws, rules, regulations, and company policies
• to exhibit ethical behavior in accordance with our Code of Ethics and Business Conduct
• to complete required training within the allotted time frame