IT Service Specialist

1 Minute ago • 5 Years + • IT & Infrastructure

Job Summary

Job Description

This role is responsible for providing high-quality IT service support to the company's users, both on-site and remotely. Key responsibilities include optimizing IT service SOPs, standard processes, and knowledge bases, as well as training team members to enhance service quality. The specialist will also be involved in building the IT service management system and resolving complex IT service issues through effective optimization.
Must have:
  • Provide high-quality IT service support to users on-site or remotely
  • Optimize IT service SOPs, standard processes, and knowledge base
  • Train team members to improve IT service quality
  • Participate in or promote IT service management system construction
  • Solve difficult IT service problems and optimize them effectively
Good to have:
  • Internet industry experience
  • ITIL certification
  • PMP certification
  • MCCE certification

Job Details

Job Description

1. Responsible for the company's IT service support, providing high-quality IT services to users on-site or remotely;

2. Continuously optimize IT service SOPs, standard processes, and knowledge base, and provide corresponding training to team members to improve IT service quality;

3. Participate in or promote the construction of IT service management system;

4. Solve difficult problems in IT services and optimize them effectively;

Job Requirements

1. Bachelor's degree or above, computer-related major;

2. 5+ years of experience in desktop management and operations, internet industry experience preferred;

3. Proficient in ITIL service management knowledge, proficient in desktop support related technical capabilities (mainstream operating systems, network and system applications, etc.);

4. Possess excellent IT service awareness, excellent project management and resource coordination skills;

5. ITIL, PMP, MCCE and other certifications are preferred.

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