IT Support Specialist

Bosch Global Software Technologies Private Limited is a 100% owned subsidiary of Robert Bosch GmbH, one of the world's leading global supplier of technology and services, offering end-to-end Engineering, IT and Business Solutions. With over 22,700 associates, it’s the largest software development center of Bosch, outside Germany, indicating that it is the Technology Powerhouse of Bosch in India with a global footprint and presence in the US, Europe and the Asia Pacific region.

Work as CLT ( Customer Loyalty Team ) member supporting IT Infrastructure operations and IT services for locations at RBIN.

Support budgeting, procurement, lifecycle management & operations of end user devices eg. laptops, desktops, iphones, ipads, printers etc and communication devices like hardphones as defined in respective processes - IT Fleet Management, Mobile Service delivery, Manage Print Services and Unified Communication Services ( Skype / MS Teams …etc)

Work as local network partner for central network team.

Act as 2nd Level escalation contact for IT Helpdesk team at location.

Follow IT Service Management processes (ITIL) in accordance with defined service level/KPIs & organization guidelines, rules and regulations.

Work on and make effective use of new technology topics like Gen-AI, data analysis and data visualization platforms & automation tools to support business requirements and solutions.

Close coordination & collaboration with customers, stakeholders & cross functional teams on various IT Infrastructure projects & activities at location.

Support implementation of new IT products and solutions.

Consult and support internal customers on standard, cost effective IT solutions and support to deliver the same.

Cooperate with IT central teams to oversee, manage & maintain IT infrastructure activities, services & projects

Educational and Soft Skill:Bachelor's degree or equivalent experience (information technology preferred)

5+ years IT relevant working experience

Good knowledge and hands on experience on working and troubleshooting Microsoft operating system and Office products

Good knowledge and working experience on data analytics tools, data visualization platforms ( eg. Power BI, Tablue etc), automation tools and Gen-AI topics

Good in Written and oral English communication

Ability to communicate and to work in international teams

Good communication and presentation skills

Familiar with latest IT technology or fast learner on new IT technologies

Knowledge of ITIL foundation

Certificate of MSCE / Data Analystics / Visualisation platforms / automation tools is an advantage

Analytical and problem solving abilitiesAbility to effectively prioritize and execute tasks in a high-pressure environment

Ability to work in a team-oriented, collaborative environment

Technical knowledge of network, hardware, OS. Hands on troubleshooting experience. Able to read and understand technical manuals, procedural/process documentation etc

Able to serve as business advisor/consultant and as knowledgeable resource for others

Good understanding of local, regional and global business requirements and the ability to translate them into IT solutions for the business

Effective interpersonal, written and oral communication skills. Able to present ideas in a user-friendly language

Bachelor’s degree in IT, Computer Science or related field

5+ Years