Manager, Moderation Operations

23 Hours ago • 5-7 Years • Operations

Job Summary

Job Description

The Moderation Operations Manager at EA's Fan Care team will lead a team of front-line moderators, setting goals, providing feedback, and ensuring performance targets are met. Responsibilities include executing moderation tests, piloting new processes, fostering a positive team environment, collaborating with product managers, establishing data analysis processes, and promoting continuous improvement. The role also involves leading moderation activities beyond EA platforms like Discord and Steam, requiring knowledge of emerging trends in community moderation and safety. The ideal candidate will have 5-7 years of experience managing teams, a background in online safety and moderation, and a proven ability to lead change in a global setting.
Must have:
  • Manage a team of moderators
  • Execute moderation tests & pilots
  • Collaborate with product managers
  • Establish data analysis processes
  • 5-7 years team management experience
  • Online safety & moderation experience
Perks:
  • Paid time off
  • New parent leave
  • Free games

Job Details

Electronic Arts creates next-level entertainment experiences that inspire players and fans around the world. Here, everyone is part of the story. Part of a community that connects across the globe. A place where creativity thrives, new perspectives are invited, and ideas matter. A team where everyone makes play happen.

You will be part of EA's Fan Care organization. EA's Fan Care organization exists to help our fans get the most fun from their games. From onboarding new players to getting them back in the game when they have issues, we support fans across their EA experiences and keep them safe online. We value people who bring new ideas to make Fan Care a great place to be and be from. We celebrate diversity and inclusion. It's just as important for us to create great experiences for our people as for our players. We're looking for people who will show up excited to work and ready for fun.


Moderation Operation Manager

Come join us! We’re hiring a Moderation Operations Manager to join EA’s Fan Care Team.

EA’s Fan Care organization exists to help our fans get the most fun from their games. From onboarding new players to getting them back in the game, we support fans across their EA experiences. We value people who bring new ideas and perspectives to make Fan Care a great place to be and be from. We strive to make EA known for taking care of its fans. We’re fans taking care of fans and people talking to people.

We’re looking for all the best kinds of people to make great experiences for our players. The best people want a job that inspires them, while giving them room to enjoy their lives. It’s just as important for us to create great experiences for our people as for our players. We’re looking for people who will show up excited to work and ready for fun.

Our Moderation teams are responsible for ensuring safe, fair and fun fan interactions across the EA ecosystem through accurate content moderation across multiple content types. As a Moderation Operations Manager, you’ll join the Fan Care team and report to the Director of Moderation Operations. You and your team will be responsible for piloting, testing and executing new moderation processes and content types. You will be responsible for the set-up and execution of pilots & tests in an operational environment including participating in design, execution, performance tracking, feedback collection, and success determination. You will lead moderation activities beyond Terms of Service enforcement including moderation of non-EA platforms such as Discord and Steam. . You will partner closely with Fan Care Product and Program managers, as well as the Community Care leadership team to quickly respond & evolve to meet the moderation needs of EA and our fan communities.

Responsibilities:

  • Manage a team of front-line moderators including setting clear goals, providing feedback, conducting regular 1x1s, and ensuring individual & team performance goals are met.

  • Execute Moderation test & learns and pilots including operational set-up, reporting, and closed loop feedback processes.

  • Create an inclusive and positive working environment for all through clear and open communication, a positive approach, and meaningful collaboration.

  • Collaborate with product and program managers to develop, improve, and influence the roadmap driving our moderation capabilities.

  • Establish robust data collection and analysis processes to measure impact of pilots and assess team performance.

  • Create a team culture of continuous improvement

  • Awareness of emerging trends and best practices in community moderation, safety and automation.

Requirements:

  • 5-7 years experience managing teams

  • Prior experience in online safety, moderation, and/or leading operational pilots

  • Success in leading change in a global operating environment

  • Demonstrated ability to work collaboratively across organizations and teams

  • Comfort with ambiguity and the ability to adapt to changing priorities and challenges

About Electronic Arts

Everything we do is designed to inspire the world to play. Through our cutting-edge games, innovative services, and powerful technologies, we bring worlds with infinite possibilities to millions of players and fans around the globe.

We’re looking for collaborative and inclusive people with diverse perspectives who will enrich our culture and challenge us. We take a holistic approach with our benefits program, focusing on physical, emotional, financial, career, and community wellness to support our people through every chapter of life. We provide comprehensive benefits packages and support for a balanced life with paid time off and new parent leave, plus free games and so much more. Our goal is to provide a safe and respectful workplace that empowers you to thrive in both work and life.We are a global team of creators, storytellers, technologists, experience originators, innovators and so much more. We believe amazing games and experiences start with teams as diverse as the players and communities we serve. At Electronic Arts, the only limit is your imagination.

About Electronic Arts

We’re proud to have an extensive portfolio of games and experiences, locations around the world, and opportunities across EA. We value adaptability, resilience, creativity, and curiosity. From leadership that brings out your potential, to creating space for learning and experimenting, we empower you to do great work and pursue opportunities for growth.

We take a holistic approach with our benefits program, focusing on physical, emotional, financial, career, and community wellness to support a balanced life with paid time off and new parent leave, plus free games and so much more. We nurture environments where our teams can always bring their best to what they do.

Electronic Arts is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. We will also consider employment qualified applicants with criminal records in accordance with applicable law. EA also makes workplace accommodations for qualified individuals with disabilities as required by applicable law.

Similar Jobs

BeamNG  - Unsolicited Applications (Onsite/Remote)

BeamNG

Bremen, Bremen, Germany (Remote)
1 Month ago
Ciklum - Recruitment Consultant

Ciklum

Pune, Maharashtra, India (On-Site)
7 Months ago
Epic Games - Senior Technical Product Manager, Identity

Epic Games

Vancouver, British Columbia, Canada (On-Site)
1 Week ago
Keywords Studios - Senior Business Development Manager

Keywords Studios

Poland (Remote)
1 Month ago
Corsair - Sr. Commodity Buyer

Corsair

Taipei City, Taiwan (On-Site)
1 Month ago
Google - Retail Market Manager

Google

Tokyo, Japan (On-Site)
1 Week ago
The Walt Disney Company - Manager, Operating Participants

The Walt Disney Company

Lake Buena Vista, Florida, United States (On-Site)
1 Week ago
Nagarro - Analyst, Operations

Nagarro

New York, New York, United States (On-Site)
6 Months ago
Tesla - Service Advisor

Tesla

Stuttgart, Baden-Württemberg, Germany (On-Site)
2 Months ago
Hawk Eye Innovations - Match Operations Assistant - Oslo

Hawk Eye Innovations

Oslo, Oslo, Norway (On-Site)
1 Day ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

ByteDance - Software Engineer, Security Operation Center

ByteDance

San Jose, California, United States (On-Site)
1 Week ago
Epic Games - Technical Account Manager

Epic Games

London, England, United Kingdom (On-Site)
2 Months ago
ByteDance - Student Researcher (Doubao (Seed) - Foundation Model - Video Generative Model)

ByteDance

San Jose, California, United States (On-Site)
1 Month ago
Warner Bros Games - Senior Render Tech Programmer

Warner Bros Games

Knutsford, England, United Kingdom (Hybrid)
1 Month ago
Playground Games - Lead Gameplay Animator

Playground Games

Royal Leamington Spa, England, United Kingdom (On-Site)
4 Months ago
Epic Games - Narrative Systems Designer

Epic Games

Cary, North Carolina, United States (On-Site)
3 Months ago
Sports Interactive - IT Support Engineer

Sports Interactive

London, England, United Kingdom (Hybrid)
1 Week ago
Blissclub - Garment Technologist

Blissclub

Bengaluru, Karnataka, India (On-Site)
6 Months ago
Kolibri Games - User Acquisition Lead

Kolibri Games

Berlin, Berlin, Germany (Hybrid)
4 Weeks ago
ByteDance - Frontend Software Engineer Graduate (Global E-commerce-US) - 2025 Start (BS/MS)

ByteDance

Seattle, Washington, United States (On-Site)
5 Months ago

Get notifed when new similar jobs are uploaded

Jobs in Galway, County Galway, Ireland

Reversing Labs - Inside Sales Representative, EMEA

Reversing Labs

Ireland (Remote)
1 Month ago
Tesla - Store Manager - Cork

Tesla

Cork, County Cork, Ireland (On-Site)
2 Months ago
Google - Account Strategist, Mid-Market Sales

Google

Dublin, County Dublin, Ireland (On-Site)
6 Days ago
Google - Software Engineer III, Infrastructure, Google Cloud Networking

Google

Dublin, County Dublin, Ireland (On-Site)
1 Week ago
Microsoft - Digital Technology Specialist - Finance & Operations - ERP

Microsoft

Dublin, County Dublin, Ireland (On-Site)
1 Week ago
Google - New Business Sales Account Executive

Google

Dublin, County Dublin, Ireland (On-Site)
6 Days ago
Google - Cloud BI Sales Specialist

Google

Dublin, County Dublin, Ireland (On-Site)
4 Days ago
Larian Studios - Writer

Larian Studios

Dublin, County Dublin, Ireland (On-Site)
6 Months ago
Playrix - SDET (Software Development Engineer in Test)

Playrix

Ireland (Remote)
1 Month ago
Google - Accelerated Growth Consultant

Google

Dublin, County Dublin, Ireland (On-Site)
1 Week ago

Get notifed when new similar jobs are uploaded

Operations Jobs

DraftKings - Operations Associate

DraftKings

Ralston, Nebraska, United States (On-Site)
4 Weeks ago
Google - Generative AI Labeling and Quality Lead

Google

Bengaluru, Karnataka, India (On-Site)
1 Week ago
Evolution - Casino Game Presenter (Bartender Alternative) - up to $25/hr.

Evolution

Atlantic City, New Jersey, United States (On-Site)
5 Months ago
Lionsgate Games - Coordinator, Domestic FAST Channels Operations

Lionsgate Games

Santa Monica, California, United States (On-Site)
1 Month ago
The Walt Disney Company - Costume Manager

The Walt Disney Company

Hong Kong (On-Site)
1 Week ago
Hawk Eye Innovations - Match Operations Assistant - Molde

Hawk Eye Innovations

Molde, Møre Og Romsdal, Norway (On-Site)
1 Day ago
Crunchyroll - Theatrical Distribution Manager, EMEA

Crunchyroll

London, England, United Kingdom (Hybrid)
1 Month ago
VGW - Live Operations Specialist

VGW

Gibraltar (Remote)
4 Weeks ago
Tesla - Service Advisor

Tesla

Leiria, Leiria District, Portugal (On-Site)
2 Months ago
prizepicks - Director, Enterprise Compliance

prizepicks

Atlanta, Georgia, United States (Remote)
1 Month ago

Get notifed when new similar jobs are uploaded

About The Company

We exist to inspire the world to play. We put our people first, and we thrive off their diversity in our innovative technology and immersive storytelling. We’re doing the work to give everyone the space to be their full selves while giving back to our community, no matter where you’re working from. We’re looking for problem-solvers, game-changers, innovators, dreamers, doers—people that are ready to move the needle and transform the future of gaming. Join us.

Galway, County Galway, Ireland (On-Site)

Austin, Texas, United States (Hybrid)

Galway, County Galway, Ireland (On-Site)

Galway, County Galway, Ireland (On-Site)

Galway, County Galway, Ireland (On-Site)

Austin, Texas, United States (Hybrid)

Orlando, Florida, United States (On-Site)

Vancouver, British Columbia, Canada (Hybrid)

Lyon, Auvergne-Rhône-Alpes, France (Hybrid)

Vancouver, British Columbia, Canada (On-Site)

View All Jobs

Get notified when new jobs are added by Electronic Arts

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug