Manager, Operating Participants

1 Month ago • 5 Years + • Business Development • Operations

Job Summary

Job Description

The Manager, Operating Participants will oversee a portfolio of large-scale tenants at Walt Disney World, ensuring lease compliance and adherence to Disney standards. Responsibilities include managing contractual relationships, negotiating lease amendments, driving business performance, and identifying new business opportunities. The role requires strong negotiation, communication, and financial acumen, with expertise in commercial lease management and operational management in retail, food & beverage, hotel, and/or real estate. The successful candidate will work collaboratively with internal and external stakeholders to achieve organizational goals and maintain exceptional product and service excellence for Disney guests.
Must have:
  • 5+ years commercial lease management
  • Operational management expertise
  • Lease agreement subject matter expert
  • Strong negotiation skills
  • Strategic thinking & problem-solving
  • Excellent communication skills
Good to have:
  • Master's degree in Business
  • Project management experience

Job Details

Job Summary:

The Operating Participants & Real Estate team is composed of 20+ professionals located in Orlando at the Walt Disney World Resort (WDW) and Anaheim at the Disneyland Resort (DLR) and is responsible for the strategy, tenanting and oversight of third parties that operate on our resort property as tenants, including retailers, restaurants, hotels and service providers.  It also identifies and executes strategic real estate transactions in and around WDW propertyOverall, the Operating Participants team manages over 200 accounts that deliver operating income contribution to the sitesFrom a strategic perspective, the Operating Participants team leverages third-party brand strength and operational expertise to expand the diversity of complementary offerings at our Resorts, driving length of stay, capturing broader guest demographics on property and generating incremental guest visits from local residents. 
 
We are seeking a Manager, Operating Participants – Account Management with experience managing contractual relationships to support the WDW team. Reporting to the Director, Operating Participants – Account Management, this role is based in Orlando.  

Responsibilities:  

  • Manage a varied portfolio of existing, large scale Operating Participant Tenants in alignment with organizational priorities and business needs  

  • Responsible for understanding Tenant obligations and ensuring lease compliance and adherence to Disney Standards for Operating Participant hotels, retail, restaurant, recreation, cart & kiosk, and service provider operations  

  • Partners with internal and external stakeholders to negotiate lease amendments and other related agreements  

  • Leverage strong networking and relationship-building skills with internal and external partners to build consensus and drive work  

  • Drive business performance and recommendations for the assigned portfolio in alignment to segment and organizational goals, priorities and metrics  

  • Partner with internal and external stakeholders to develop new and enhanced Operating Participant business opportunities  

  • Interact with internal and external executives in areas related to operational performance, lease negotiations and enforcement, financial discussions, etc.  

  • Work independently to drive strategy focused on four main areas 
    Drive business performance of your portfolio  
    Streamline effective processes  
    Prioritize work to achieve key priorities and goals  
    Ensure OP Tenants deliver on product and service excellence  

Basic Qualifications:  

  • Minimum 5+ years of commercial lease management and negotiation experience with national operators  

  • Operational management expertise in retail, food & beverage, hotel and/or real estate management and development experience  

  • Subject Matter Expert of lease agreements and other legal agreements and terms  

  • Subject Matter Expert on lease enforcement efforts  

  • Strong negotiation skills, specifically negotiation of lease agreement deal terms, both for new leases and renewal of existing leases  

  • Proven capability to manage and drive strategy, problem solving, and the development of practical business solutions  

  • Proven self-starter; motivated 

  • Proven ability to communicate in a highly organized, persuasive, confident and credible manner when dealing with executive level partners (internally and externally) 

  • Demonstrated success as an effective leader/partner/collaborator 

  • Demonstrated skills in developing and maintaining effective business relationships 

  • Demonstrated skills/experience with successful Project Management 

  • Ability to work in a flexible environment with competing priorities – should have strong multi-tasking abilities 

  • Solid financial acumen; ability to manage/forecast business trends; understanding of financial statements (P&L, Cash Flow)

  • Ability to influence Tenants and internal stakeholders 

  • Demonstrated ability to work well in a fast-paced, dynamic environment 

  • Demonstrated proficiency in Microsoft Office Suite (Word, PowerPoint, Excel) 

 

Required Education:  

  • Bachelor’s Degree in Business or related field  

 

Preferred Education:  

  • Master’s Degree in Business or related field  

#twdcmedia 
 #corp_media

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About The Company

From classic animated features and exhilarating theme park attractions to cutting edge sports coverage, and the hottest shows on television, The Walt Disney Company has been making magic since 1923, creating unforgettable stories that connect with audiences around the world. And we’re just getting started!

The key to our success…. The Cast, Crew, Imagineers and Employees who honor Disney’s rich legacy by stretching the bounds of imagination to create the never-before-seen, bringing unparalleled entertainment experiences to people of all ages. Begin a career that delivers unparalleled creative content and experiences to audiences around the world and just imagine the stories you could be part of…

What is #LifeAtDisney like? It’s a series of magical moments with cast members and employees developing and telling our stories in the most innovative ways. Whether it’s a day spent as a Disney VoluntEAR, or celebrating the release of a new interactive experience, retail product or movie, our days are filled with the knowledge that we are creating entertainment experiences the whole family can enjoy. Follow @DisneyCareers on Facebook, Twitter and Instagram for a peek behind-the-curtain, and discover how you could connect to a world of stories with Disney!

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