Product Excellence Manager
Job Summary
Job Description
The Product Excellence Manager at Google will ensure high-quality billing experiences for advertisers across all Ads products. This role requires influencing product/platform improvements to enhance customer experience, collaborating with cross-functional teams (Ads Platform and Billing Engineering, Regional Compliance Officer teams) to optimize billing workflows, and identifying opportunities for simplification. Key responsibilities include leading partnerships with gTech practitioners for operational readiness during billing launches and changes, managing service metrics, and driving exceptional customer satisfaction. The ideal candidate will possess strong problem-solving, communication, and collaboration skills, with experience in managing multi-stakeholder engagements and cross-functional partnerships within the advertising solutions and media landscape.
Must have:
- Bachelor's degree or equivalent experience
- 8+ years in technical project management or customer-facing role
- Manage billing experiences for advertisers
- Influence product improvements impacting customer experience
- Identify opportunities for billing simplification
Good to have:
- Experience managing multi-stakeholder engagements
- Cross-functional and cross-regional partnership management
- Knowledge of advertising solutions and media landscape
- Google Ads expertise
- Excellent communication and problem-solving skills
2 skills required
Job Details
Minimum qualifications:
- Bachelor’s degree or equivalent practical experience.
- 8 years of experience in a technical project management or a customer-facing role.
Preferred qualifications:
- Experience in managing multi-stakeholder engagements.
- Experience in managing cross-functional and cross-regional partnerships.
- Knowledge of advertising solutions and the media landscape online and offline, Google Ads with solving business tests.
- Ability to identify and prioritize business opportunities.
- Ability to engage and collaborate with leadership with excellent communication skills.
- Excellent investigative and problem-solving skills.
About the job
Google creates products and services that make the world a better place, and gTech’s role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers’ complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.To learn more about gTech, check out our .
Responsibilities
- Provide quality billing experiences for advertisers across all Ads products to achieve their goals.
- Influence product/platform improvements to impact the customer experience; Ads Platform and Billing Engineering, and Regional Compliance Officer (RCO) teams to improve Billing workflows and experience.
- Identify opportunities for Billing simplification and improve agency billing communications by working with cross-functional teams.
- Lead the partnership with gTech practitioners to drive operational readiness towards billing launches and changes. Manage and deliver on the service metrics for Billing, and drive exceptional customer satisfaction.
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