Project Manager, Customer Delivery

3 Weeks ago • 5 Years +

Job Summary

Job Description

As a Project Manager at Nasdaq's Fintech division in Toronto, you will lead and manage the delivery of major implementation projects. Your responsibilities include ensuring projects are completed to a high standard, within budget, and on time, while adhering to project management best practices. You'll manage project tasks using tools like Microsoft Project Plan, build strategic relationships with stakeholders, manage resources, and mitigate risks. You'll also need to monitor programs, procedures, and metrics to ensure adherence to defined project management standards and overall customer satisfaction. This role requires experience with large-scale Capital Markets projects and a strong understanding of portfolio, program, and project management methodologies. The position also requires change management and contractual negotiation skills, exceptional negotiation and conflict-resolution skills, and strong leadership abilities. This role provides a hybrid work environment with at least 2 days a week in the office.
Must have:
  • Minimum 5 years in Project Management.
  • Experience delivering large-scale projects, ideally in Capital Markets.
  • Strong knowledge of program management tools and processes.
  • Strong leadership and management skills.
  • Excellent written and verbal communication skills.
  • Excellent organizational, project, and time management skills.
Good to have:
  • Project Management Professional (PMP) Certification or Agile Scrum Master Certification.
  • Master’s degree.
  • Track record of superior change management.
  • Experience developing and maintaining relationships with stakeholders.

Job Details

Nasdaq Fintech division seeks Project Manager based in our Toronto office. The primary goal of this position is to lead and manage the delivery of major and high-profile implementation projects, from development to implementation. This includes ensuring projects are delivered and completed to a consistently high standard, within budget, and that objectives are met on time. Making sure the projects meet professional project management standards and industry regulations and adhere to the best practices of project management from the Nasdaq’s Delivery Frameworks.

A Project Manager must have practical experience as a project manager for large and complex enterprise software initiatives.

Manage and deliver large scale Capital Markets Projects, with duties including but not limited to:

  • Plan, lead, manage, and coordinate project tasks using Microsoft Project Plan, resources, deliverables, issues logs,  and risks logs.
  • Builds strategic relationships with key stakeholders to ensure project is positioned strategically within organization.
  • Utilizes and manages resources and coordinates effectively with stakeholders and colleagues.
  • Ensures the project plan obligations are met regarding specifications, quality, costs and timeframes.
  • Manages multi-faceted and complex IT projects across a matrix environment such as systems integration, systems architecture, new product development or custom systems development.
  • Manage and identify risks and opportunities of projects
  • Analyze, evaluate, and overcome program risks, and produce program reports for management and stakeholders
  • Builds strategic relationships with clients and key decision-makers and participates in the Steering Committee for projects
  • Monitor programs, procedures, and metrics to ensure adherence to defined project management standards, on-time delivery, and overall customer satisfaction

Qualifications and experience

  • Minimum 5 years in Project Management
  • Project Management Professional (PMP) Certification or Agile Scrum Master Certification is highly desired. Master’s degree preferred
  • Experience and proven track record delivering large scale projects, ideally in the Capital Markets space.
  • Strong knowledge and experience in the use of the various tools and processes to aid program management
  • Track record of superior change management and contractual negotiations within complex project environments
  • Strong leadership and management skills and strong customer escalation and resolution capabilities
  • Record of leadership in a global, remote, team-oriented environment, working well in a fast-paced environment, and meeting multiple, concurrent deadlines
  • Exceptional negotiation and conflict-resolution skills
  • Excellent written and verbal communication, presentation and facilitation skills
  • Excellent organizational project and time management skills
  • Track record of developing and maintaining relationship with stakeholder of all levels, including senior management and C-Level executives, both internally and externally
  • Long experience of effective portfolio and program management. Having been a senior member of program and project management teams
  • Solid proficiency in portfolio, program and project management methodologies

This position can be located in Toronto, and offers the opportunity for a hybrid work environment (at least 2 days a week in office, subject to change), providing flexibility and accessibility for qualified candidates.

Come as You Are

Nasdaq is an equal opportunity employer. We positively encourage applications from suitably qualified and eligible candidates regardless of age, color, disability, national origin, ancestry, race, religion, gender, sexual orientation, gender identity and/or expression, veteran status, genetic information, or any other status protected by applicable law.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.

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About The Company

At Nasdaq, we’re proud to be the engine behind the world’s capital markets. But we don’t stop there. We build the technology that drives transparency, trust, and access—helping economies grow and people thrive. Our purpose is to advance economic progress for all. Whether you’re a client, a colleague, or part of our broader community, we’re here to move markets—andpossibilities—forward.

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