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Sales Operations Coordinator

3 Months ago • 3-5 Years • Administrative

Job Summary

Job Description

The Sales Operations Coordinator is the primary contact for all orders (machines, game conversions, spare parts), managing the quote-to-cash process and ensuring SLAs are met. Daily responsibilities include attending stand-up meetings to discuss orders, clearing open orders, managing Salesforce tickets, tracking orders in SLT, sensor-checking quotes, providing weekly updates in the "Sales to Plan" meeting, reporting installation issues in ETQ, attending customer meetings, and suggesting process improvements. The role requires strong communication, organizational skills, and experience in customer service or order management, proficiency in Excel, Word, and PowerPoint, and experience meeting deadlines. This position demands a highly collaborative and results-oriented individual.
Must have:
  • 3-5 years in Customer Service/Order Management
  • Fluent in English and another European language
  • Proficient communication (written & verbal)
  • Strong organizational & administrative skills
  • Experience meeting deadlines
  • Proficiency in MS Office (Excel, Word, PowerPoint)
  • Salesforce & SAGE 1000 experience (Preferred)
Good to have:
  • Bachelor's degree
  • Ability to influence without authority
Perks:
  • Robust benefits package
  • Global career opportunities
  • Flexible hybrid work model

Job Details

We are seeking a Sales Operations Coordinator to act as the primary point of contact for all orders (Machines, Game Conversions & Spareparts), including management of all current orders within the quote to cash process ensuring that SLA’s are met. The successful candidate will be responsible for ensuring all necessary stakeholders are kept informed, including daily conversations Sales, Operation, Finance and Product departments to ensure 360 degree order knowledge.

What You'll Do

Roles and Responsibilities

  • Attend the daily “Stand-Up” meeting to discuss orders that are due out today and the following day.
  • Ensure the open orders due out on the day are cleared, by either shipping or moving out to an agreed date with the customer.
  • Manage the Salesforce Ticket System with the rest of the Customer Services team to ensure customer requests are dealt with within the agreed SLA’s.
  • Manage the Machine and Conversion orders in SLT, to ensure tracking of the orders can be done.
  • Sensor-check quotes (Salesforce & SAGE) to ensure that the invoicing process does not raise any issues.
  • Attend the weekly “Sales to Plan” meeting to give updates to machine orders to the wider business.
  • Report any issues which caused an installation to be affected in the ETQ system, ensuring a root cause analysis is carried out and solution is implemented.
  • Attend weekly / monthly account meetings with key customers to ensure the strong relationship we have with the customer is maintained.
  • Provide process and system improvements when necessary to increase the efficiency of the Services department.
  • To carry out any other reasonable duties that may occur on an ad hoc basis and/or requested by management.

What We're Looking For

Required Skills and Experience

  • 3 - 5 years experience in a Customer Services or Order Management environments.
  • Fluent in English and a second European language.
  • Proficient communication skills both verbal and written/typed.
  • Working knowledge of the Windows package, most notably EXCEL, WORD and POWERPOINT.
  • Experience of working to timed deadlines, and able to give examples of this.
  • Strong organizational and administrative skills.
  • Must possess a flexible, confident, low-ego, highly collaborative presence, motivated by results, urgency and personal commitment, and possessing high integrity and exceptional work ethic. with 

Preferred Skills and Experience

  • Bachelor’s degree or equivalent.
  • Experience in using Salesforce and SAGE 1000.
  • A proven ability to influence without formal authority.

Why Aristocrat?

Aristocrat is a world leader in gaming content and technology, and a top-tier publisher of free-to-play mobile games. We deliver great performance for our B2B customers and bring joy to the lives of the millions of people who love to play our casino and mobile games. And while we focus on fun, we never forget our responsibilities. We strive to lead the way in responsible gameplay, and to lift the bar in company governance, employee wellbeing and sustainability. We’re a diverse business united by shared values and an inspiring mission to bring joy to life through the power of play.

We aim to create an environment where individual differences are valued, and all employees have the opportunity to realize their potential. We welcome and encourage applications from all people regardless of age, gender, race, ethnicity, cultural background, disability status or LGBTQ+ identity. We offer a range of flexible working options through all.flex, our flexible hybrid work model and invite you to have a conversation with us about flexible working. EEO M/F/D/V

  • World Leader in Gaming Entertainment

  • Robust benefits package

  • Global career opportunities

Our Values

  • All about the Player

  • Talent Unleashed

  • Collective Brilliance

  • Good Business Good Citizen

The US based roles may require registration with the Nevada Gaming Control Board (NGCB) and/or other gaming jurisdictions in which we operate.

Travel Expectations

Up to 50%

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About The Company

Aristocrat Leisure Limited is an ASX20 listed company and one of the world’s leading providers of gaming solutions. We’re licensed in over 300 jurisdictions and operate in over 90 countries around the world. We’re also proud to have a team of over 7000 employees that deliver outstanding results by pushing the boundaries of innovation, creativity and technology each day. We offer a diverse range of products and services including electronic gaming machines, social gaming and casino management systems, but it doesn’t stop there. Despite our global presence and exponential growth, we remain an ideas company at heart that is committed to delivering outstanding results for our customers and players and an unparalleled experience for our employees, who have the opportunity to grow, be inspired and be the best they can be.


Our values of Talent Unleashed, All About the Player, Collective Brilliance and Good Business, Good Citizen guide and inspire us to live our mission of bringing joy to life through the power of play – every day.  


Come and join us – let’s play!


𝘗𝘭𝘦𝘢𝘴𝘦 𝘣𝘦 𝘢𝘭𝘦𝘳𝘵 𝘵𝘰 𝘴𝘤𝘢𝘮𝘴 𝘰𝘧𝘧𝘦𝘳𝘪𝘯𝘨 𝘦𝘮𝘱𝘭𝘰𝘺𝘮𝘦𝘯𝘵 𝘰𝘱𝘱𝘰𝘳𝘵𝘶𝘯𝘪𝘵𝘪𝘦𝘴. 𝘈𝘯𝘺 𝘤𝘰𝘮𝘮𝘶𝘯𝘪𝘤𝘢𝘵𝘪𝘰𝘯 𝘵𝘰 𝘤𝘢𝘯𝘥𝘪𝘥𝘢𝘵𝘦𝘴 𝘳𝘦𝘨𝘢𝘳𝘥𝘪𝘯𝘨 𝘦𝘮𝘱𝘭𝘰𝘺𝘮𝘦𝘯𝘵 𝘰𝘱𝘱𝘰𝘳𝘵𝘶𝘯𝘪𝘵𝘪𝘦𝘴 𝘢𝘵 𝘈𝘳𝘪𝘴𝘵𝘰𝘤𝘳𝘢𝘵 𝘰𝘳 𝘪𝘵𝘴 𝘴𝘶𝘣𝘴𝘪𝘥𝘪𝘢𝘳𝘪𝘦𝘴 𝘸𝘪𝘭𝘭 𝘤𝘰𝘮𝘦 𝘧𝘳𝘰𝘮 𝘢𝘯 @𝘢𝘳𝘪𝘴𝘵𝘰𝘤𝘳𝘢𝘵.𝘤𝘰𝘮, @𝘣𝘪𝘨𝘧𝘪𝘴𝘩𝘨𝘢𝘮𝘦𝘴.𝘤𝘰𝘮, @𝘱𝘪𝘹𝘦𝘭𝘶𝘯𝘪𝘵𝘦𝘥.𝘤𝘰𝘮, 𝘰𝘳 @𝘱𝘳𝘰𝘥𝘶𝘤𝘵𝘮𝘢𝘥𝘯𝘦𝘴𝘴.𝘤𝘰𝘮 𝘦𝘮𝘢𝘪𝘭 𝘢𝘥𝘥𝘳𝘦𝘴𝘴. 𝘍𝘳𝘰𝘮 𝘵𝘪𝘮𝘦 𝘵𝘰 𝘵𝘪𝘮𝘦, 𝘈𝘳𝘪𝘴𝘵𝘰𝘤𝘳𝘢𝘵 𝘮𝘢𝘺 𝘶𝘴𝘦 𝘢𝘯 𝘦𝘹𝘵𝘦𝘳𝘯𝘢𝘭 𝘢𝘨𝘦𝘯𝘤𝘺 𝘧𝘰𝘳 𝘳𝘦𝘤𝘳𝘶𝘪𝘵𝘮𝘦𝘯𝘵 𝘱𝘶𝘳𝘱𝘰𝘴𝘦𝘴, 𝘩𝘰𝘸𝘦𝘷𝘦𝘳 𝘵𝘩𝘦𝘺 𝘸𝘪𝘭𝘭 𝘯𝘦𝘷𝘦𝘳 𝘳𝘦𝘲𝘶𝘦𝘴𝘵 𝘱𝘢𝘺𝘮𝘦𝘯𝘵𝘴 𝘰𝘧 𝘢𝘯𝘺 𝘴𝘰𝘳𝘵.

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