Sales Support Specialist

Be the key in unlocking business opportunities in the convergent world of Open Platform IP Video Management Systems! Join Milestone!

The Sales Support Specialist works closely with our field and inside Channel Sales teams to support our Channel Partners. You will work side by side with the teams, becoming familiar with the projects they are handling and assisting with quoting and processing the purchase orders for those projects. You will also manage departmental administrative duties as needed. This position reports to the Manager of Order Management in the Americas as part of the Global Sales Operations Team.

The Sales Support Specialist will work a hybrid schedule out of our Mexico City office. Relocation assistance is not provided.

As a Milestone employee, YOU are the key to our success. Come join our dynamic international team and be a part of our rapidly growing, successful business.

Job Responsibilities

• Provide territory sales support to our field and inside Channel Sales and Distributor Partners.
• Develop knowledge of our company and products to provide guidance on licensing management, complex price quoting, order processing, and assisting customers on a variety of issues
• Support territory using Salesforce case management for communication and ensure timely resolution of tasks
• Issue and track purchase orders for Milestone NVR hardware products through Global Logistics Partner
• Train Distributor Partners on usage of online sales, quoting, and order processing tools
• Work closely with Tech Support in troubleshooting problems that are sales and technically related
• Provide customers with timely, accurate, and creative solutions regarding Milestone’s products
• Respond to questions received via telephone, email, and web
• Other duties as assigned

Your Experience

• Bachelor’s degree or equivalent work experience preferred
• Bilingual required (Spanish, English)
• Experience using Microsoft Office Suite
• Have proficiency in Salesforce or other CRM system experience
• Individuals in this position must exhibit excellent written and verbal communication skills
• Ability to multitask while working under pressure
• Exceptional organizational skills
• A genuine desire to provide excellent customer service
• Ability to calculate quotes and work with numbers and percentages

What Milestone Offers

We pay 100% of the health insurance premiums for our employees and their eligible dependents, with an affordable 2 UMAM deductible and 10% coinsurance capped at MXN $26,500. We also offer a fully paid life insurance policy. Employees are offered paid vacation, sick, maternity, and paternity leave, as well as professional development, flexibility, and fitness reimbursement. 

Contact and application 

Are you excited about this opportunity? We encourage you to apply as soon as possible. We will continuously take candidates into the recruitment process, and the position will remain open until a suitable candidate is found.

Please apply at our website www.milestonesys.com

If you have any questions, you are welcome to contact Cindy Phillips, Talent Acquisition Partner, at ciph@milestone.us

We are looking forward to receiving your application.