Salesforce Business Analyst

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.

So, what’s the role all about?

NICE is looking for an experienced and highly motivated Salesforce expert. If you’re the kind of person that loves to get stuff done, collaborate with colleagues all over the world and is interested in joining a fast growing global company that is trusted by the world’s top digital brands and truly cares for its customers, join us at Nice!

How will you make an impact?  

• Enable and support the company strategy and business needs
• Enable system processes to support business strategies and objectives
• Taking part in design and executing complex and high profile projects according to defined goals and KPI’s
• Configure, deploy and upgrade Salesforce in accordance with the company plans
• Create and maintain comprehensive project documentation, including requirement documents and test plans
• Managing on-going business requirements lifecycle by design, development, testing and rollout of new capabilities
• Partner with internal colleagues to provide excellent project delivery
• Interact with the business owners and end users to understand the business needs and processes

Have you got what it takes?

• BS or MS in Computer Science and related degree
• 4-7 years of experience as Salesforce analyst in global companies
• Excellent understanding of business processes and technical background and experience
• Strong Technical skills in Salesforce administration and troubleshooting Ability to see things forward and manage problems as they arise
• Familiar with project management methodologies and tools (advanced excel, MS project, JIRA)
• Multitasking capabilities
• Ability to work with a variety of stakeholders
• Positive customer facing attitude
• Familiarity with sales, marketing, order management and services Business Processes
• Familiarity With BI tools such as Power BI – advantage
• Team player with strong communication and organizational skills
• High level of English (writing and speaking)

What’s in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!

Enjoy NICE-FLEX!

At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere. 

Requisition ID: 7071
Reporting into: Manager
Role Type: Individual Contributor 

About NiCE

NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.

Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.