Senior Account Manager

5 Hours ago • 5-7 Years

Job Summary

Job Description

The Senior Account Manager will be responsible for leading digital excellence and building client relationships for a globally recognized brand's website and digital marketing program. This role involves data-driven website optimization, UX/UI improvements, and integrated analytics initiatives. The Senior Account Manager will collaborate with cross-disciplinary teams to achieve measurable business impact while fostering a collaborative work environment. The candidate will manage client relationships, lead digital initiatives, coordinate with clients to clarify needs, guide project teams, manage budgets, translate technical concepts, and leverage analytics for actionable insights. The role requires being in the Chicago office 3 days a week.
Must have:
  • 5-7 years of client services/account management experience in a digital marketing agency
  • Experience leading projects from start to finish for large or complex clients
  • Ability to build strong relationships with clients and cross-disciplinary teams
  • Strong understanding of frontend web development and UX/UI design
  • Familiarity with digital tools such as JIRA, Figma, and Adobe Suite
  • Strong financial acumen with budget management and resource planning experience
  • Experience collaborating with analytics teams
  • Excellent communication skills for presenting to clients and teams
Perks:
  • Global maternity and parental leave
  • Competitive benefits packages
  • Vacation, compassionate leave, sick days, and flex days
  • Access to online services for families and new parents
  • Diversity and Inclusion Board with 12 affinity groups
  • Internal learning and development programs
  • Enterprise-wide employee discounts

Job Details

Are you passionate about driving digital excellence and building meaningful client relationships? We’re looking for a Senior Account Manager to join our team and take the lead on a globally recognized brand’s website and digital marketing program.  In this role, you’ll focus on data driven website optimization, UX/UI improvements, and integrated analytics initiatives.  You’ll work closely with cross disciplinary teams to deliver measurable business impact, while fostering a collaborative, authentic, and fun work culture.  If you love translating complex ideas into actionable strategies—and thrive on building trust with clients and teams alike—this could be your next great opportunity!

This role requires you to be located in Chicago and available to work 3 days/week in the office.


 

You Will: 

  • Own and nurture the client relationship, serving as their strategic partner and advocate within the agency
  • Lead both short-term enhancements and long-term digital initiatives, from a client management perspective, on frontend UX/UI updates to larger projects like integrating lead forms or live chat
  • Coordinate and communicate with clients to clarify needs, evaluate business impact, and ensure requests are translated into actionable plans for internal teams
  • Guide cross functional project teams, championing collaboration, inclusion, and high performance
  • Drive the development and execution of scopes of work, resource planning, and budget management
  • Translate technical and creative concepts into clear, client friendly language, ensuring alignment and understanding at every stage
  • Partner with analytics teams to connect website performance data to actionable business insights and compelling narratives
  • Stay ahead of the curve—anticipating client and project needs and proactively identifying opportunities for continuous improvement
  • Maintain a balance of professionalism and approachability, creating a positive, down-to-earth environment for both clients and colleagues
  • Play an active role in weekly client meetings and agency discussions, sharing insights, best practices, and creative solutions

 

You Have: 

  • 5–7 years of client services/account management experience in a digital marketing agency
  • Proven experience leading projects from start to finish, ideally for large or complex clients
  • Demonstrated ability to build strong, authentic relationships with clients and cross disciplinary teams
  • Strong understanding of frontend web development and UX/UI design and how data informs digital decision making
  • Familiarity with digital tools such as JIRA, Figma, Smartsheet, and the Adobe Suite (AEM, Analytics, etc)
  • Strong financial acumen, including experience with budget management and resource planning
  • Experience collaborating with analytics teams and leveraging data to craft actionable insights and business cases
  • A proactive, curious mindset—always eager to learn, solve problems, and stay one step ahead
  • Excellent communication skills, with the ability to simplify complex topics and present confidently to clients and teams
  • An organized, reliable, and personable approach—plus a sense of humor and a knack for making work enjoyable

 

What We Offer:

  • Global maternity and parental leave
  • Competitive benefits packages
  • Vacation, compassionate leave, sick days, and flex days
  • Access to online services for families and new parents
  • Diversity and Inclusion Board with 12 affinity groups
  • Internal learning and development programs
  • Enterprise-wide employee discounts

 

Our new hires & employees are the future of our organization, and we want to set you up for long-term success. In an effort to do so, we expect our team to work from an office a minimum of 3 days a week.

 

 

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About The Company

Critical Mass is a team of 1,800 inspired folks based in 12 offices around the world, providing full-service digital capabilities for the greatest brands on Earth. Our secret sauce is our uncompromising design standards, our relentless focus on customers, and an ability to put powerful new technologies to work for our clients.


We work with the best—Apple, Nike, Mars Wrigley, Nissan, Diageo, Airbnb, BMW, BNY Mellon, Johnson & Johnson, and many more—brands who strive for connected digital ecosystems and unparalleled experiences. We help them get there by gaining deep insight into their consumers and orchestrating data, AI, design, media, and tech stacks around human stories.


We’re a global agency founded in Canada, but digital is our home. If you know us, then you know we’re a special, quirky place that attracts big talent and tiny egos. (We actually give out a “so f-n nice” award—lots of them). But just because we’re friendly doesn’t mean we’re not a force to be reckoned with. We’re driven. Relentless. And we live our values. We’re Critical Mass, but our friends call us CM. Please call us CM!

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