Senior Business Analyst (Payments Industry)

Technology is our how. And people are our why. For over two decades, we have been harnessing technology to drive meaningful change.
 
By combining world-class engineering, industry expertise and a people-centric mindset, we consult and partner with leading brands from various industries to create dynamic platforms and intelligent digital experiences that drive innovation and transform businesses.
 
From prototype to real-world impact - be part of a global shift by doing work that matters.

As a Senior Business Analyst at Endava, you will work closely with engineering, product, marketing, and other cross-functional teams to develop and refine the client's product strategy and roadmap. They will also discover and define new product and revenue stream opportunities.

This role will provide the opportunity to examine how payments work across the globe and design cutting-edge experiences that will unlock new global payment volume for the client's customers.

Responsibilities:

• Collaborate with team members and business stakeholders to assess the value, technical dependencies, and feasibility of product ideas for the client.
• Prioritize requirements to meet customer and business needs. Coordinate downstream releases so that current customers, prospects, and staff are aware of, trained on, and engaged with the evolving features and products of the client.
• Set a short- and mid-range roadmap of objectives that tie into the client's organizational goals and the overall product strategy.
• Collaborate with engineering on product design for the client.
• Lead the team in setting measurable and achievable short- and long-term goals for the client's products.
• Collaborate with engineering managers to define releases that map to higher-level objectives, and articulate product requirements within releases to enable engineering to provide estimates and delivery updates for the client.
• Gather product feedback from internal stakeholders, the client's customers, and external strategic partners.
• Conduct user interviews, coordinate usability testing, monitor usage metrics, etc., to improve the client's products.
• Serve as a role model for product managers and steward of the Product culture at the client's company.
• Facilitate the creation and tracking of revenue and product usage goals for the client.
• Identify product opportunities to expand the client's addressable and obtainable market, and model revenue impact.

• 7+ years in a product-related role, preferably in a B2B SaaS environment.
• 7+ years experience with Agile Scrum as Product Owner or Scrum Master.
• Demonstrable understanding of the payments ecosystem, underlying technologies, and how merchants accept and process payments digitally.
• Solid understanding of all aspects of the software development lifecycle and release process.
• Excellent communication skills, with the ability to translate technical concepts to non-technical clients and stakeholders.
• Ability to recognize opportunities for product improvements and new products.
• Ability to engage a team of product developers and work closely with a team of external contractors.
• Experience working collaboratively with business development and client-facing roles.
• Bachelor's degree in computer science, engineering, or other related area required.
• English: B2 level or higher.

Discover some of the global benefits that empower our people to become the best version of themselves:

• Finance: Competitive salary package, share plan, company performance bonuses, value-based recognition awards, referral bonus;   
• Career Development: Career coaching, global career opportunities, non-linear career paths, internal development programmes for management and technical leadership;
• Learning Opportunities: Complex projects, rotations, internal tech communities, training, certifications, coaching, online learning platforms subscriptions, pass-it-on sessions, workshops, conferences;
• Work-Life Balance: Hybrid work and flexible working hours, employee assistance programme;
• Health: Global internal wellbeing programme, access to wellbeing apps;
• Community: Global internal tech communities, hobby clubs and interest groups, inclusion and diversity programmes, events and celebrations.

At Endava, we’re committed to creating an open, inclusive, and respectful environment where everyone feels safe, valued, and empowered to be their best. We welcome applications from people of all backgrounds, experiences, and perspectives—because we know that inclusive teams help us deliver smarter, more innovative solutions for our customers. Hiring decisions are based on merit, skills, qualifications, and potential. If you need adjustments or support during the recruitment process, please let us know.