Senior Business Operations Analyst - Payments

5 Months ago • 3-4 Years • Operations

Job Summary

Job Description

As a Senior Business Operations Analyst - Payments at PhonePe, you will work on critical payments initiatives with banks and institutions, focusing on technological interventions and stakeholder coordination. Your responsibilities will include managing business and ad hoc reporting, ensuring accurate and timely insights, developing strong relationships with payment stakeholders, and driving execution excellence with a customer-first approach. You will also monitor transaction success rates, analyze data, and implement enhancements for improved products and processes. This role requires excellent communication skills, advanced knowledge of Excel and SQL, and a proactive mindset focused on driving continuous improvements and operational efficiency.
Must have:
  • 3-4 years experience in operations/payment industry
  • Strong communication skills and negotiation abilities
  • Advanced knowledge of Excel and SQL
  • Driving personality with a focus on clarity and outcome
  • B.Tech/MBA preferred
Perks:
  • Medical Insurance
  • Critical Illness Insurance
  • Accidental Insurance
  • Life Insurance
  • Employee Assistance Program
  • Onsite Medical Center
  • Emergency Support System
  • Maternity Benefit
  • Paternity Benefit Program
  • Adoption Assistance Program
  • Day-care Support Program
  • Relocation benefits
  • Transfer Support Policy
  • Travel Policy
  • Employee PF Contribution
  • Flexible PF Contribution
  • Gratuity
  • NPS
  • Leave Encashment
  • Higher Education Assistance
  • Car Lease
  • Salary Advance Policy

Job Details

About PhonePe Group: 

PhonePe is India’s leading digital payments company with 50 crore (500 Million) registered users and 3.7 crore (37 Million) merchants covering over 99% of the postal codes across India. On the back of its leadership in digital payments, PhonePe has expanded into financial services (Insurance, Mutual Funds, Stock Broking, and Lending) as well as adjacent tech-enabled businesses such as Pincode for hyperlocal shopping and Indus App Store which is India's first localized App Store. The PhonePe Group is a portfolio of businesses aligned with the company's vision to offer every Indian an equal opportunity to accelerate their progress by unlocking the flow of money and access to services.

Culture

At PhonePe, we take extra care to make sure you give your best at work, Everyday! And creating the right  environment for you is just one of the things we do. We empower people and trust them to do the right  thing. Here, you own your work from start to finish, right from day one. Being enthusiastic about tech is a  big part of being at PhonePe. If you like building technology that impacts millions, ideating with some of  the best minds in the country and executing on your dreams with purpose and speed, join us!

Job Description 

● Work on payments initiatives with banks and institutions, focusing on technological interventions and stakeholder coordination.
● Manage business and ad hoc reporting using Excel & SQL, ensuring accurate and timely insights.
● Develop and maintain relationships with payment stakeholders to foster collaboration and innovation.
● Drive execution excellence with a customer-first approach to resolve pain points promptly.
● Monitor transaction success rates, analyze data, and implement enhancements for improved products and processes.
● Coordinate with Customer Support for issue resolution and maintain Bank and Network relations.
● Address internal queries and escalations related to payment transactions and collaborate with finance for reconciliations.
● Spearhead integrations and go-live activities with internal and external teams, ensuring seamless operations.
● Make critical business decisions, execute SOPs, and drive continuous improvements.
● Provide proactive insights, leadership, and guidance to improve monitoring and operational efficiency.

Requirements:
➢ Minimum work experience of 3-4 years in the operations/payment industry
➢ Driving personality with an attitude of constantly pushing towards clarity and outcome while balancing the need for a great collaboration.
➢ Strong communication skills and ability to negotiate for one's requirements
➢ Advanced knowledge of Excel and SQL
➢ Qualifications - B.Tech/MBA preferred

 

 

PhonePe Full Time Employee Benefits (Not applicable for Intern or Contract Roles)

  • Insurance Benefits - Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance
  • Wellness Program - Employee Assistance Program, Onsite Medical Center, Emergency Support System
  • Parental Support - Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program
  • Mobility Benefits - Relocation benefits, Transfer Support Policy, Travel Policy
  • Retirement Benefits - Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, Leave Encashment 
  • Other Benefits - Higher Education Assistance, Car Lease, Salary Advance Policy

Working at PhonePe is a rewarding experience! Great people, a work environment that thrives on creativity, the opportunity to take on roles beyond a defined job description are just some of the reasons you should work with us. Read more about PhonePe on our blog.

Life at PhonePe

PhonePe in the news

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About The Company

PhonePe was founded in December 2015 and has emerged as India’s largest payments app, enabling digital inclusion for consumers and merchants alike. With 48 crore (480 Million) registered users, one in four Indians are now on PhonePe. The company has also successfully digitized 3.6 crore (36 Million) offline merchants spread across Tier 2,3,4 and beyond, covering 99% of the postal codes across India. PhonePe is also the leader in Bharat Bill Pay System (BBPS), processing over 45% of the transactions on the BBPS platform. PhonePe forayed into financial services in 2017, providing users with safe and convenient investing options on its platform. Since then, the company has introduced several Mutual Funds and Insurance products that offer every Indian an equal opportunity to unlock the flow of money and access to services. PhonePe was recently recognized as the Most Trusted Brand for Digital Payments as per the Brand Trust Report 2023 by Trust Research Advisory (TRA).



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