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Senior Help Desk IT Technician | Technicien·ne au service TI sénior·e

Behaviour Interactive

Quebec, Canada (Hybrid)

Senior Help Desk IT Technician | Technicien·ne au service TI sénior·e

3 Months ago • 8-10 Years • Public Relations

About the job

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Job Description

Senior Help Desk IT Technician needed with 8+ years of experience in Windows environment, strong problem-solving and communication skills, and bilingual English/French proficiency.

Must have:

Windows environment
Helpdesk Technician
Problem-solving skills
Communication skills

Good to have:

Mac operating systems
Organizational skills
Attention to detail
Customer-oriented

Perks:

Cutting-edge gaming
Dynamic environment

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Are you ready to dive into the world of cutting-edge video game development? Headquartered in Montreal, Behaviour Interactive is at the forefront of the gaming industry, crafting unforgettable experiences across PC, console, and mobile platforms. We’re a dynamic, independent studio of over 1200 passionate employees, with studios in Toronto (Behaviour Toronto), Seattle (Midwinter Entertainment), Rotterdam (Behaviour Rotterdam) and in the UK (Behaviour UK–North & South). Our day to day revolves around two core business focuses: Services and Original Games. Our Services team collaborates with gaming and entertainment giants like Disney, Sony, Activision, and Nintendo, delivering exceptional work-for-hire development and pioneering immersive location-based entertainment (LBE). Meanwhile, our Original Games unit pushes our creative limits, with our signature IPs, including the iconic Dead by Daylight. Join us and be a part of the future of interactive entertainment!

At Behaviour Interactive, we believe in giving everyone a fair shot. We embrace a diverse and creative environment where everyone is celebrated. We value folks of all ages, sex, ethnicity, colour, ethnic or national origin, religion, sexual orientation, gender identity, civil status, disability, or any other protected characteristics as per applicable law.

The Service desk technician will be responsible for providing technical support and assistance to end-users within the organization, reporting to the IT Director and Service Desk Team Lead. This role involves troubleshooting hardware and software issues, resolving technical problems, and ensuring a high level of customer satisfaction.

In this role you will :

Respond to user inquiries and provide technical support via teams, email, or in-person;
Diagnose and resolve hardware, software, and network issues;
Install, configure, and maintain computer systems and applications;
Assist with the setup and deployment of new equipment;
Maintain accurate records of issues and resolutions using a ticketing system;
Provide training and guidance to users on software and hardware usage;
Ensure timely follow-up and closure of all support requests;
Stay updated with the latest technology trends and best practices;
Ensures that global IT Security Policies are followed & maintained;
Exceptionally available to work outside regular business hours (emergency and maintenance work).

What we're looking for :

College Diploma in Computer technology or equivalent;
8 to 10 years of proven experience as a Helpdesk Technician or in a similar role in a windows environment;
Strong knowledge of Windows and Mac operating systems;
Excellent problem-solving and communication skills;
Strong organizational skills and attention to detail;
Ability to work independently and customer-oriented with a focus on providing exceptional service;
Bilingual English / French, spoken and written.

Le·la technicien·ne du service d'assistance sera responsable de fournir un support technique et une assistance aux utilisateurs·rices au sein de l'organisation, en rapport avec le Directeur informatique et le Responsable de l'équipe du service d'assistance. Ce rôle implique le dépannage des problèmes matériels et logiciels, la résolution des problèmes techniques et l'assurance d'un haut niveau de satisfaction client.

Prêt·e à plonger dans le monde du développement de jeux vidéo à la pointe de la technologie ? Basé à Montréal, Behaviour Interactif est un acteur majeur de l’industrie du jeu, créant des expériences inoubliables sur PC, console et mobile. On est un studio indépendant dynamique avec plus de 1200 employés passionnés, et on a des studios à Toronto (Behaviour Toronto), Seattle (Midwinter Entertainment), Rotterdam (Behaviour Rotterdam) et au Royaume-Uni (Behaviour UK–North & South). On se concentre sur deux grands axes : les Services et les Jeux Originaux. Notre équipe Services collabore avec des géants du jeu et du divertissement comme Disney, Sony, Activision et Nintendo, en offrant un développement sur commande de premier choix et en innovant dans le divertissement immersif en lieu fixe (LBE). Pendant ce temps, notre unité Jeux Originaux repousse les limites de notre créativité avec nos IPs emblématiques, comme le fameux Dead by Daylight. Rejoins-nous et fais partie de l'avenir du divertissement interactif !

Chez Behaviour Interactif, on croit en l’équité des chances pour tout le monde et on célèbre la diversité des personnes, des perspectives et des idées. C’est donc important pour nous de travailler avec des talents qui proviennent de tous les horizons, et ce, indépendamment de leur âge, sexe, ethnicité, couleur, origine ethnique ou nationale, religion, orientation sexuelle, identité de genre, statut familial, handicap ou toute autre caractéristique protégée par les lois applicables.

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About The Company

Behaviour Interactive

40 Active Jobs

Behaviour Interactive is the largest Canadian gaming studio, with more than 1,300 employees worldwide. Behaviour is best known for its flagship franchise, the multiplayer survival horror game Dead by Daylight™, which has entertained over 50 million players across multiple platforms. The studio is currently expanding its portfolio of original IP with multiple projects, including the highly anticipated base building and raiding title Meet Your Maker™. Behaviour has also established itself as one of the world’s foremost providers of external development services. The company has partnered with many of the gaming industry’s leaders, including Microsoft, Sony, EA, Warner, Netflix, and Take-Two, among many others. Over 30 years, Behaviour has developed an unparalleled, award-winning culture. The company was named one of the Best Places To Work in Canada by GamesIndustry.biz, and has been recognized with Deloitte Canada’s Enterprise Fast 15 and Best Managed Company awards. Headquartered in Montreal, Behaviour has expanded its global presence with studios in Toronto (Behaviour Toronto), Seattle (Midwinter Entertainment), and the United Kingdom (Behaviour UK – North and Behaviour UK – South) and in Rotterdam (Behaviour Rotterdam). For more information, visit www.bhvr.com.