Senior Product Manager

Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,000 of the world’s most valuable enterprises — global brands like Microsoft, P&G, Samsung and more than 50% of the Fortune 100.

Learn more about our culture and how we make our employees happier through The Sprinklr Way.

Job Description

Role: Product Manager / Senior Product Manager

Experience: 4–7 years
Location: Gurgaon
Education: BE/B.Tech and/or MBA
 

What You’ll Do

As a Product Manager at Sprinklr, you’ll own the end-to-end lifecycle of a product module within our suite. You will:

• Take complete ownership of a module — from gathering requirements, collaborating with design and engineering teams, driving execution, to launching and supporting the product.

• Work closely with senior product leaders to define and drive the roadmap for Sprinklr’s Marketing Suite, helping CMOs and marketing leaders solve complex digital and social marketing challenges.

• Partner with other Product Managers to shape cross-platform product strategies, giving you exposure to Sprinklr’s comprehensive Unified-CXM ecosystem.

• Engage directly with global brands to understand their business needs and consult on configuring Sprinklr’s platform to deliver maximum value.

• Analyze product usage data to identify pain points and continuously improve user experience.

• Drive product adoption by establishing best practices and working cross-functionally to implement them.
   

What We’re Looking For

• 4–7 years of experience in product management, preferably in B2B SaaS, enterprise software, or MarTech.

• Strong problem-solving skills with the ability to translate complex workflows into scalable, productized solutions.

• Analytical mindset with the ability to extract actionable insights from data.

• Experience collaborating across design, engineering, and customer success teams in a matrixed environment.

• Excellent communication skills with a track record of influencing stakeholders and presenting to leadership.

• A bias for action, ownership mindset, and passion for building world-class enterprise products.
   

Why You’ll Love Working at Sprinklr

• We’re reinventing customer experience across every modern channel — and building something that’s never existed before.

• You’ll grow with us. Sprinklrites are learners at heart, and we offer opportunities to build skills, take risks, and lead.

• You’ll be part of a culture that cares. We genuinely support one another, operate with transparency, and celebrate wins together.

• You’ll work with top brands. Our platform powers some of the largest and most influential companies in the world.

• We’re proud of our product. Recognized by Forrester and Gartner, Sprinklr is the most complete enterprise Unified-CXM platform available today.

Why You'll Love Sprinklr:

We're committed to creating a culture where you feel like you belong, are happier today than you were yesterday, and your contributions matter. At Sprinklr, we passionately, genuinely care. For full-time employees, we provide a range of comprehensive health plans, leading well-being programs, and financial protection for you and your family through a range of global and localized plans throughout the world.

For more information on Sprinklr Benefits around the world, head to https://sprinklrbenefits.com/ to browse our country-specific benefits guides.

We focus on our mission: We founded Sprinklr with one mission: to enable every organization on the planet to make their customers happier. Our vision is to be the world’s most loved enterprise software company, ever.
 

We believe in our product: Sprinklr was built from the ground up to enable a brand’s digital transformation. Its platform provides every customer-facing team with the ability to reach, engage, and listen to customers around the world. At Sprinklr, we have many of the world's largest brands as our clients, and our employees have the opportunity to work closely alongside them.
 

We invest in our people: At Sprinklr, we believe every human has the potential to be amazing. We empower each Sprinklrite in the journey toward achieving their personal and professional best. For wellbeing, this includes daily meditation breaks, virtual fitness, and access to Headspace. We have continuous learning opportunities available with LinkedIn Learning and more.
 

EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a judgment-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we’re more innovative, creative, and successful.
 

Sprinklr is proud to be an equal-opportunity workplace and is an affirmative-action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. See also Sprinklr’s EEO Policy and EEO is the Law.