Senior Technical Writer, Platform & Data

About Rippling

Rippling is the first way for businesses to manage all of their HR & IT—payroll, benefits, computers, apps, and more—in one unified workforce platform.

By connecting every workforce system to a single source of truth for employee data, businesses can automate all of the manual work they normally need to do to make employee changes. Take onboarding, for example. With Rippling, you can just click a button and set up a new employee’s payroll, health insurance, work computer, and third-party apps—like Slack, Zoom, and Office 365—all within 90 seconds.

Based in San Francisco, CA, Rippling has raised $1.2B from the world's top investors—including Kleiner Perkins, Founders Fund, Sequoia, Bedrock, and Greenoaks—and was named one of America's best startup employers by Forbes (#12 out of 500).

About the role

As a Senior Technical Writer for Rippling's Platform and Data offerings on our Customer Education team, you'll create, maintain, and enhance help documentation and training material for our platform and data products. We're looking for a dynamic content creator who can communicate complex concepts clearly and succinctly, and turn those concepts into rich, effective deliverables.

In this role, you’ll be creating documentation for a wide range of audiences with varying degrees of technical aptitude. The ability to communicate complex technical concepts to both HR personas and technical software engineers is an important and must-have skill.

What you will do

• Create user documentation, migration guides, reference material, and tutorials for Rippling platform and data cloud offerings
• Engage with Product and Customer Experience teams to identify and close knowledge gaps, and improve self-service
• Incorporate structured content principles for single-sourcing information across locations and audiences
• Contribute your product and content expertise to the development of training materials including videos, system diagrams, infographics, and hands-on exercises
• Review success metrics across content delivery methods
• Evangelize the Help Center; inspire other teams to contribute to our knowledge base as content creators or subject matter experts

What you will need

• Minimum 5 years of experience creating technical product documentation for a complex, data-centric platform or product suite. Must provide documentation samples.
• Experience using SaaS platforms and tools related to data engineering, data system architectures, data connectors, and data ingestion methods (ELT, ETL).
• Proficient in SQL and relational database management systems (RDBMS).
• Experience with Business Intelligence and Analytics technologies.
• Familiarity with data security and governance technologies related to Identity and Access Management (IAM), such as SSO, OAuth, MFA, RBAC, SCIM.
• Demonstrated experience managing complex projects with various stakeholders.
• Proficiency in writing structured content that uses variables and metadata to serve context-sensitive material to unique audiences.
• Experience supporting product release cycles in a fast-paced, ambiguous environment.
• Excellent writing and grammatical skills; content is clear, succinct, and logical.
• Strong organizational skills; ability to manage expectations and maintain focus.
• Grit; a sustained history of hard work and perseverance.
• Curiosity; a bias to constantly question, dig deeper, and learn.
• Customer empathy; an ability to understand the technical and conceptual challenges of users trying to learn a new technology, combined with a passion to empower those individuals with the right documentation and training materials to self-serve and be successful.

About the team

The Customer Education team is focused on building best-in-class help documentation and on-demand training materials to help our customers and their teams learn how to use every aspect of the Rippling platform and our products to be successful. Whether it's a tutorial, troubleshooting FAQ, training video, or hands-on simulation, the Customer Education team creates a variety of educational materials that drive product adoption and customer success across our products, services, and global audiences.

Additional Information

Rippling is an equal opportunity employer. We are committed to building a diverse and inclusive workforce and do not discriminate based on race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other legally protected characteristics, Rippling is committed to providing reasonable accommodations for candidates with disabilities who need assistance during the hiring process. To request a reasonable accommodation, please email accomodations@rippling.com

Rippling highly values having employees working in-office to foster a collaborative work environment and company culture.  For office-based employees (employees who live within a 40 mile radius of a Rippling office), Rippling considers working in the office, at least three days a week under current policy, to be an essential function of the employee's role.

This role will receive a competitive salary + benefits + equity. The salary for US-based employees will be aligned with one of the ranges below based on location; see which tier applies to your location here.

A variety of factors are considered when determining someone’s compensation–including a candidate’s professional background, experience, and location. Final offer amounts may vary from the amounts listed below.