Simulator Operations Coordinator

Do you have a passion for technical project installations involving both hardware and IT-infrastructure? And do you thrive by working closely with customers around the world with a great company culture?

We are looking for someone who is detailed oriented, has a basic understanding of construction or the drive to find the answers. The desired candidate will be working in an office environment and must exemplify a high level of professionalism in meeting the needs of and interfacing with the customer, sales representatives, contractors and others associated with the projects. The position will coordinate the maintenance and completion of our indoor golf simulators and calls for a flexibility and willingness to perform various job duties and roles as needed.

Responsibilities include but are not limited to:

• Coordinate revisits, maintenance, or anything requiring internal staff and contractors. All actions reflected and captured using internal tools.
• Scheduling installers/Sales Reps work times with contractors, location owners, and customers.
• Data capture and analysis of field operations tasks completed.
• Monitor and answer all emails in a timely fashion. These will also be phone calls for information, support, scheduling, and more by our customers, contractors, sales, and internal staff.
• Planning the material needs for the project or revisit by populating the appropriate picklists and ensuring shipment and tracking are captured. Experience in Excel needed.
• Oversight of shipments relating to scheduled and coordinated work.
• Create a working knowledge base with all information pertaining to Indoor Golf Simulator installations and projects. This can be used for the email and phone responsibilities.
• Establish best practices and innovative concepts related to product installations.
• Work directly with the Director of Field Operations, sim design project managers and sales representatives to understand and verify all project requirements and prerequisites prior to project coordination and installation.
• Establish positive relationships with clients and co-workers.
• Provide simulator client support in accordance to our current policies and agreements.
• Assist TrackMan Operations team with additional tasks as needed to help the TrackMan business.
• OSHA documentation, logs and reporting.
• Assist with insurance claims and incidents reported in the field.
• Lead by example, demonstrating an attitude of safety, cost control, asset management, and professionalism to all in direct supervision.

Job requirements

• Computer skills – proficient in all MS Office products and a strong willingness to maintain our planned schedule/board, Planner skills are a plus but not required.
• Strong organization, planning and problem-solving skills.
• Excellent interpersonal and communication skills, including the ability to establish and maintain effective working relationships with employees, customer representatives and private home-owners.
• Good analytical and strategic thinking skills.
• Good understanding of basic AV and PC components.
• Ability to read and understand project schematics and diagrams.
• Basic understanding of golf and/or golf swing.
• Ability to create/read instructions, reports, and document after action forms to ensure proper follow up on all installations.
• Passion, drive, excellent work ethic, and ability to self-start without direct supervision.

We offer:

• A competitive compensation and benefits package.
• The chance to work with a dynamic and global team.
• The opportunity to make a major impact in a company on the leading edge of technology, data, and sports.

Join the home of a powerful sports brand and a one-of-a-kind technology

Our proprietary technology is based on expert knowledge about radar, computer vision, data, and software engineering. Our solutions are developed by specialists who endlessly explore and challenge new technical boundaries. Trackman’s blend of cutting-edge technology, sports, and continued growth make our company an outstanding place to work. Our work culture is entrepreneurial, ambitious, and rewarding as you get to collaborate with inspiring colleagues and interact with the leaders of golf, baseball, and football. Based on a unique brand reputation, we are proud of working in close partnership with the top athletes, organizations, and teams that rely on our technology to stay ahead of the race.

We are a Danish company founded, owned, and managed since 2003 by three entrepreneurs with a strong passion for sports. Today, we have a global footprint with our headquarter located in Denmark (Vedbæk) and offices in New York, Phoenix, Poland, Seoul and Tokyo. We employ about 650 people worldwide, half of which work in Denmark, where all hardware and most software products are developed, tested, and manufactured. We will in Q1 2024 move from Vedbæk to DTU Science Park in Hørsholm to our state-of-the-art 12.400 m2 new Headquarter.

Where innovation happens

At Trackman, we know that great people make great products. We believe that teams thrive, and innovation sparks in an atmosphere where people are encouraged to think for themselves, where everybody’s voices are heard, and where the best ideas prevail in the pursuit of the exceptional solution. This mix is what makes Trackman an inspiring company – for our customers and our colleagues.

Share our Passion!

Apply today and join a company with great technologies, great colleagues, and great opportunities to grow.

Start date is as soon as possible, and interviews take place on an ongoing basis.