Simulator Operations Coordinator

Do you have a passion for technical project installations involving both hardware and IT-infrastructure? And do you thrive by working closely with customers around the world with a great company culture?

We are looking for someone who is detailed oriented, has a basic understanding of construction or the drive to find the answers. The desired candidate will be working in an office environment and must exemplify a high level of professionalism in meeting the needs of and interfacing with the customer, sales representatives, contractors and others associated with the projects. The position will coordinate the maintenance and completion of our indoor golf simulators and calls for a flexibility and willingness to perform various job duties and roles as needed.

Responsibilities include but are not limited to:

• Coordinate revisits, maintenance, or anything requiring internal staff and contractors.  All actions reflected and captured using internal tools.

• Scheduling installers/Sales Reps work times with contractors, location owners, and customers.

• Data capture and analysis of field operations tasks completed.

• Monitor and answer all emails in a timely fashion. These will also be phone calls for information, support, scheduling, and more by our customers, contractors, sales, and internal staff.

• Planning the material needs for the project or revisit by populating the appropriate picklists and ensuring shipment and tracking are captured. Experience in Excel needed.

• Oversight of shipments relating to scheduled and coordinated work.

• Create a working knowledge base with all information pertaining to Indoor Golf Simulator installations and projects. This can be used for the email and phone responsibilities.

• Establish best practices and innovative concepts related to product installations.

• Work directly with the Director of Field Operations, sim design project managers and sales representatives to understand and verify all project requirements and prerequisites prior to project coordination and installation.

• Establish positive relationships with clients and co-workers.

• Provide simulator client support in accordance to our current policies and agreements.

• Assist TrackMan Operations team with additional tasks as needed to help the Trackman business.

• OSHA documentation, logs and reporting.

• Assist with insurance claims and incidents reported in the field.

• Lead by example, demonstrating an attitude of safety, cost control, asset management, and professionalism to all in direct supervision.