Sr Media Systems Engineer

This role is considered Onsite, which means the employee will work 100% onsite 5 days a week at a Company designated location.

Join the Media Systems Engineering team as a Media Systems Engineer at the stunningly remodeled Presidio campus in San Francisco. We are seeking a dedicated individual to support Industrial Light & Magic / Lucasfilm technology. This is an outstanding opportunity to get exposed to a wide variety of technology at our prestigious and high-end facility.

What You'll Do

Frontline Maintenance and Problem Solving:

• Address technical issues involving both consumer-grade and professional AV equipment.
• Maintain specific AV equipment including Video routers, enterprise KVM matrix, signal distribution equipment, video monitors, AV control systems, motion capture equipment, video playback workstations, AV streaming technology, etc!
• Use video scopes, audio meters, fiber test kits, and network analyzers to troubleshoot and resolve signal flow issues.

Installation and Deployment:

• Install and commission various AV and computer equipment across different technical and operational departments within ILM and Lucasfilm.
• Assist with rack-mounting computer and AV equipment in server rooms.
• Perform wiring tasks including crimping, soldering, and labeling AV cables (e.g., BNCs and XLRs).
• Calibrate consumer monitors.

Ticket Updates and Documentation:

• Create and update support tickets in Jira and Zendesk.
• Make and maintain documentation related to new projects and infrastructure changes.
• Provide technical operational assistance to production.

Out of Hours Work:

• Participate in maintenance, upgrades, and installations as needed outside standard working hours.

Technology Research and Evaluation:

• We are always looking for people with a passion for technology so you will have the opportunity to research and evaluate new technologies and trends to assess their potential impact on current and future workflows.

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What We're Looking For

• At least 3+ years of support and installation experience in post-production or broadcast facilities, focusing on audiovisual systems.
• A good understanding and enthusiasm for consumer and prosumer AV technology, coupled with a strong desire to broaden your expertise in professional post-production equipment.
• Basic knowledge of media file formats and post-production equipment, including video routers, playback devices, KVM switchers and AV control systems.
• Basic administration skills in Windows and macOS.
• Ability to identify and resolve problems efficiently with good strategic problem-solving skills.

Nice to have:

• Strong admin skills with Linux, Windows and macOS.
• Proven mechanical skills.
• Film and video post production experience.
• Basic understanding of networking.
• Familiarity with Dante, Q-SYS control and video over IP systems.

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