Technical Account Manager

1 Month ago • 4 Years + • Account Management • $70,000 PA - $100,000 PA

Job Summary

Job Description

Demandbase is seeking an enthusiastic and customer success-driven Technical Account Manager (TAM). The TAM will act as a technical product expert, assisting customers with hands-on tasks to achieve strategic goals and outcomes. This role involves collaborating with customers and internal teams (Sales, Product Development, Customer Success) to develop solutions using Demandbase products and gather customer requirements to enhance product utilization. The TAM will focus on deepening adoption, building customer relationships, and improving results. Key responsibilities include understanding the Demandbase One Platform, providing technical consultations, managing client projects, and acting as a trusted technical advisor. Experience with CRM and Marketing Automation Systems, particularly Salesforce automation, lead management, and marketing automation, is essential.
Must have:
  • Minimum of 4 years of experience in a technical, agency, or marketing operations role.
  • Solid understanding of CRM and Marketing Automation solutions.
  • Experience articulating complex technical topics diplomatically.
  • Proven ability to provide quick resolution to problems.
  • Excellent presentation skills.
  • At least 3 years consulting experience integrating Sales and Marketing technology.
  • Experience with SFDC, Microsoft Dynamics, HubSpot CRM, or other B2B CRMs.
  • Experience in Salesforce automation, Lead Management, and Marketing.
  • Experience with Marketo, Pardot, Hubspot, Eloqua, or related B2B MAS.
  • Experience with marketing automation, lead scoring, lead nurturing, and campaigns automation.
Good to have:
  • Project Management / PMP skills preferred.
  • Previous Technical Account Manager or Solutions/Sales Engineering experience preferred.
  • Experience in campaign management, B2B advertising, and account-based marketing strategy.
  • Working knowledge of partner technologies in the ABM/MarTech stack.
Perks:
  • Up to 100% paid premiums for Medical and Vision coverage.
  • Access to mental wellness resources, including Modern Health.
  • Flexible PTO policy.
  • 15 paid holidays in 2025 (including three-day break around July 4th and a full week off for Thanksgiving).
  • No Internal Meetings Fridays.
  • Competitive 401(k) plan.
  • Short-term and long-term disability coverage.
  • Life insurance.

Job Details

Introduction to Demandbase: 

Demandbase is the leading account-based GTM platform for B2B enterprises to identify and target the right customers, at the right time, with the right message. With a unified view of intent data, AI-powered insights, and prescriptive actions, go-to-market teams can seamlessly align and execute with confidence. Thousands of businesses depend on Demandbase to maximize revenue, minimize waste, and consolidate their data and technology stacks - all in one platform.

As a company, we’re as committed to growing careers as we are to building world-class technology. We invest heavily in people, our culture, and the community around us. We have offices in the San Francisco Bay Area, Seattle, and India, as well as a team in the UK, and allow employees to work remotely. We have also been continuously recognized as one of the best places to work in the San Francisco Bay Area including, “Best Workplaces for Millennials” and “Best Workplaces for Parents”!

We're committed to attracting, developing, retaining, and promoting a diverse workforce. By ensuring that every Demandbase employee is able to bring a diversity of talents to work, we're increasingly capable of living out our mission to transform how B2B goes to market. We encourage people from historically underrepresented backgrounds and all walks of life to apply. Come grow with us at Demandbase!

About the Role:

We are looking for an enthusiastic, customer success driven Technical Account Manager (TAM) who will be a technical product expert navigating customers' hands-on tasks to help drive outcomes and implement strategic vision. Working closely with our customers and internal teams from Sales, Product Development, and Customer Success, you will develop solutions within current Demandbase products to meet customers’ needs. You’ll be responsible for listening to customer challenges and gathering customer requirements in order to enable our customers to better utilize the Demandbase suite of products with success.

We’re looking for candidates with excellent project management skills, technical acumen and strong knowledge and experience across the following B2B related applications: 

  • SFDC, Microsoft Dynamics, HubSpot CRM, or other B2B Customer Relationship Management (CRM) applications
  • Marketo, Pardot, Hubspot, Eloqua, or related B2B focused Marketing Automation Systems (MAS)
  • Focus in the area of Salesforce automation (SFA), Lead Management and Marketing
  • Focus on marketing automation, lead scoring, lead nurturing and campaigns automation

The goal of the TAM practice is to deepen adoption, be an extension of the customer team, develop relationships with customers, drive outcomes and improve results.

The base compensation for this position, not including the company bonus, is: $70,000-$100,000

What you’ll be doing:

As part of our Professional Services Team, you will be responsible for helping drive customer satisfaction, adoption, and renewals. This will require you to:

  • Partner closely with the customer account team (Account Executive, Growth Account Director and Customer Success Manager) to drive and strengthen the customer relationship 
  • Provide understanding of Demandbase One Platform and how it integrates into the overall B2B marketing tech stack. 
  • Assist customers with business and technical requirement definition through subject matter expertise.
  • Provide hands on assistance within the platform to ensure customers are set up with best practice recommendations
  • Lead customer calls and discussions, and provide meeting agendas 
  • Collaborate with customer to define positive business outcomes and become integral part of their team’s success
  • Manage a diverse portfolio of customers within a variety of industries at different levels of sophistication.
  • Leverage experience to manage client expectations, provide valuable insight and deliver top notch client service
  • Proactively manage client projects and expectations while delivering exemplary customer service. Meet or exceed the customer’s expectations of knowledge and professionalism. 
  • Provide technical consultations for architecture integration and service optimization 
  • Manage technical feature requests and requirements that are key to the customer’s success and process workflow
  • Develop a trusted- technical advisor relationship with customers and provide recommendations based on the Demandbase solution to address their business needs
  • Have experience & knowledge in campaign management, B2B advertising, and best practices of account-based marketing strategy.
  • Become an expert on all Demandbase products and have a thorough working knowledge of partner technologies that customers leverage in their ABM/MarTech stack.
  • Supporting customer office hours and internal enablement as needed

What we’re looking for:

  • Minimum of 4 years of experience in a technical, agency or marketing operations role.
  • Solid understanding of CRM and Marketing Automation solutions
  • Experience articulating complex technical topics, diplomatically addressing customer concerns, while providing consistent and high levels of customer satisfaction and retention in a fast-paced environment
  • Proven ability to provide a quick resolution to problems
  • Excellent presentation skills
  • Project Management / PMP skills preferred by not required 
  • At least 3 years consulting experience integrating Sales and Marketing technology including all of the following:
    • SFDC, Microsoft Dynamics, HubSpot CRM, or other B2B Customer Relationship Management (CRM) applications
    • Experience in the area of Salesforce automation (SFA), Lead Management and Marketing
    • Marketo, Pardot, Hubspot, Eloqua, or related B2B focused Marketing Automation Systems (MAS)
    • Experience with marketing automation, lead scoring, lead nurturing and campaigns automation
  • Previous Technical Account Manager or Solutions/Sales Engineering experience is preferred

 

Benefits:

We offer a comprehensive benefits package designed to support your health, well-being, and financial security. Our employees enjoy up to 100% paid premiums for Medical and Vision coverage, ensuring access to top-tier care for you and your loved ones. In addition, we provide a range of mental wellness resources, including access to Modern Health, to help support your emotional well-being. We believe in a healthy work-life harmony, which is why we offer a flexible PTO policy, 15 paid holidays in 2025—including a three-day break around July 4th and a full week off for Thanksgiving—and No Internal Meetings Fridays to give you uninterrupted time to focus on what matters most. For your financial future, we offer a competitive 401(k) plan, short-term and long-term disability coverage, life insurance, and other valuable benefits to ensure your financial peace of mind.

Our Commitment to Diversity, Equity, and Inclusion at Demandbase:

At Demandbase, we believe in creating a workplace culture that values and celebrates diversity in all its forms. We recognize that everyone brings unique experiences, perspectives, and identities to the table, and we are committed to building a community where everyone feels valued, respected, and supported. Discrimination of any kind is not tolerated, and we strive to ensure that every individual has an equal opportunity to succeed and grow, regardless of their gender identity, sexual orientation, disability, race, ethnicity, background, marital status, genetic information, education level, veteran status, national origin, or any other protected status. We do not automatically disqualify applicants with criminal records and will consider each applicant on a case-by-case basis.

We recognize that not all candidates will have every skill or qualification listed in this job description. If you feel you have the level of experience to be successful in the role, we encourage you to apply!

We acknowledge that true diversity and inclusion requires ongoing effort, and we are committed to doing the work required to make our workplace a safe and equitable space for all. Join us in building a community where we can learn from each other, celebrate our differences, and work together.

Personal information that you submit will be used by Demandbase for recruiting and other business purposes. Our Privacy Policy explains how we collect and use personal information.

Similar Jobs

kaizen gaming  - Data Scientist

kaizen gaming

Thessaloniki, Greece (Hybrid)
1 Month ago
luxsoft - Murex Technical Consultant

luxsoft

(On-Site)
3 Weeks ago
Activision - Senior Technical Producer

Activision

Warsaw, Masovian Voivodeship, Poland (On-Site)
2 Months ago
PlayStation Global - QA Lead (Contract)

PlayStation Global

Los Angeles, California, United States (On-Site)
7 Months ago
Razer - Operations - Support 3

Razer

Temecula, California, United States (On-Site)
2 Months ago
Axon - Senior Accountant, Revenue Policy & Enablement

Axon

Scottsdale, Arizona, United States (Hybrid)
1 Month ago
Unity - Senior Account Executive, Industry Verticals

Unity

Germany (Remote)
4 Months ago
Cognite - Technical Account Manager

Cognite

Phoenix, Arizona, United States (Hybrid)
2 Months ago
Octopus - Associate Account Executive

Octopus

United States (Remote)
2 Months ago
Hitachi - CRM Technical Consultant - NA Team

Hitachi

Chennai, Tamil Nadu, India (On-Site)
9 Months ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

USE Insider - Customer Success Manager - US

USE Insider

United States (On-Site)
9 Months ago
Tesla - Service Technician/Auto Mechanic

Tesla

Voluntari, Ilfov County, Romania (On-Site)
5 Months ago
Sporty - IN Manager Payment Operations

Sporty

Mumbai, Maharashtra, India (Remote)
1 Year ago
Fictiv - Manufacturing Data Analysis Intern

Fictiv

Monterrey, Nuevo Leon, Mexico (On-Site)
2 Months ago
Simcorp - Data Vendor Category Manager

Simcorp

Warsaw, Masovian Voivodeship, Poland (Hybrid)
2 Months ago
Aristocrat - Games Design Manager

Aristocrat

Reno, Nevada, United States (On-Site)
1 Month ago
Flexra Software - Senior UX Designer

Flexra Software

United Kingdom (Hybrid)
3 Months ago
Nice - General Manager, Compliance

Nice

London, England, United Kingdom (On-Site)
1 Month ago
Interactive Brokers - Senior Java Developer

Interactive Brokers

Tallinn, Harju County, Estonia (On-Site)
9 Months ago
GoMotive - Mid-Market Account Executive - Expansion

GoMotive

(Remote)
3 Months ago

Get notifed when new similar jobs are uploaded

Jobs in San Francisco, California, United States

SimpliSafe - Sr. CX Analyst, Billing & Payments

SimpliSafe

Richmond, Virginia, United States (Hybrid)
2 Months ago
Glocomms - Staff/Senior Software Engineer

Glocomms

San Francisco, California, United States (On-Site)
3 Months ago
Ansys - Senior Application Developer

Ansys

Canonsburg, Pennsylvania, United States (On-Site)
1 Month ago
Advanced Systems Group, LLC - Implementation Engineer

Advanced Systems Group, LLC

Emeryville, California, United States (On-Site)
1 Year ago
TruPlay Games - FP&A

TruPlay Games

Austin, Texas, United States (On-Site)
7 Months ago
bytedance - Large Language Model Research Scientist Graduate (Doubao-Seed) - 2024 Start (PhD)

bytedance

San Jose, California, United States (On-Site)
9 Months ago
Sprinkler - Sr. Manager - West Region Professional Services

Sprinkler

United States (Remote)
2 Months ago
MiQ - Talent Acquisition Coordinator

MiQ

Chicago, Illinois, United States (Hybrid)
1 Month ago
Apple - Panel Design Engineer

Apple

Sunnyvale, California, United States (On-Site)
1 Month ago
Anavation - Program Manager

Anavation

Huntsville, Alabama, United States (On-Site)
4 Months ago

Get notifed when new similar jobs are uploaded

Account Management Jobs

Eqvilent - Senior Accountant

Eqvilent

(Remote)
1 Month ago
NinjaVan - Key Account Management Manager

NinjaVan

Ho Chi Minh City, Vietnam (On-Site)
1 Month ago
Oliver Plus - Project Manager (Account Managers)

Oliver Plus

Mumbai, Maharashtra, India (On-Site)
1 Month ago
appzen - Enterprise Account Executive - US

appzen

Denver, Colorado, United States (Remote)
9 Months ago
Zuru - Key Account Manager

Zuru

Bentonville, Arkansas, United States (On-Site)
1 Month ago
Pivotroots - Senior Payroll Accountant

Pivotroots

Puteaux, Île-de-France, France (Hybrid)
2 Months ago
Snap Mobile INC - Account Executive

Snap Mobile INC

Atlanta, Georgia, United States (On-Site)
3 Months ago
Dentsu - Account Executive

Dentsu

Cairo, Cairo Governorate, Egypt (On-Site)
10 Months ago
Hudl - Account Executive, Enterprise Licensing (German speaker)

Hudl

London, England, United Kingdom (On-Site)
3 Months ago
everyday health - Strategic Account Manager

everyday health

United States (Remote)
1 Month ago

Get notifed when new similar jobs are uploaded

About The Company

United States (On-Site)

London, England, United Kingdom (Remote)

United States (Remote)

San Francisco, California, United States (Hybrid)

United States (Remote)

San Francisco, California, United States (Remote)

United States (Remote)

United States (Remote)

San Francisco, California, United States (On-Site)

View All Jobs

Get notified when new jobs are added by Demandbase

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug