Technical Product Manager III - PETS

As a Technical Product Manager on Player Platform, you’ll lead passionate cross-functional teams to create innovative internal and external tools that unlock Riot’s ability to deliver player value. By leading engineers, and user experience you’ll drive development, smash through obstacles, and push projects across the finish-line. You’ll meet and exceed expectations by helping concept, deliver, enhance, and influence projects at every stage of production. You’ll do all of this in service of an ambitious transformation of Riot’s publishing infrastructure and asset delivery into a highly adaptable, efficient and effective machine that increases Riot’s ability to deliver player and community value and reduces the complexity and workload across publishing, content operations, localization, and feature development. Our mission is to build a feature or service once so that all of Riot’s games can benefit, reducing complexity across regions, platform surfaces, and channels and increasing each game’s ability to focus on delivering incredible gameplay experiences for our players.

Player Experience Tools & Services (PETS) is a team within Player Platform accountable for Riot’s SDK, 3rd Party Edge, Owned Channel Experience, Asset and Data Pipeline, Publishing Tools, and Account and Social Services. As the Senior Technical Product Manager for PETS, you will partner with game teams, content operations, publishing, and platform channel teams to build and simplify our digital asset pipeline, our content management system, and provide an API surface to deliver those assets or content across Riot’s games and channels. Your expertise in internal tooling, asset delivery, and product will mean that the complexity of Rioter publishing and localization operations is reduced, integration and development of features against our digital asset management system is simple and performant, that stakeholders and operators are ready for product delivery, and that relationships are prioritized foremost. You will report to the Director, Product Management of Player Platform Player Experience.

Responsibilities:

• Create team’s product vision and problem space definition, while developing and managing the product roadmap for PETS content management system, metadata asset pipeline, and publishing services API, all aligned with Player Experience, Game, and Content Operation’s strategy
• Define requirements / write-product requirements for new CMS and DAM features or new products within problem space, ensuring alignment with stakeholders, dependents, and dependencies and effectively communicating and documenting those things with engineering, design, insights, publishing, content operations, localization, and production 
• Partner with the publishing, content operations, and channel teams to understand their pain points or assets needs and translate them into actionable product requirements and validate requirements and designs for continual tool and API improvement, communicating technical tradeoffs to a non-technical audience
• Develop an understanding of and empathy for our operational partners and integrated development customers, and build relationships with partner teams across Riot Games, particularly within publishing, content operations, and Player Experience channel teams in order to make Rioter and player-focused decisions
• Analyze Rioter tooling and API usage data and identify opportunities to improve the operational, developer or player experience, and use that data to refineOKRs with Player Platform and KPIs with key partners, setting clear expectations for quantifiable impact and accountability. 
• Negotiate with vendors and product / engineering from contracted software integrations in order to drive Riot’s outcomes on their roadmaps (Bynder, Sanity, etc.)

Required Qualifications: 

• A minimum of 6 years of relevant product experience
• A solid foundation in content management, digital asset management, tooling design, qualitative and quantitative data analysis, and API driven features across channels 
• Product visioning and development done against laddered objectives and key indicators to drive real product impact 
• Technical bachelor’s or master’s degree (or equivalent experience)
• Understanding of player/customer needs within complex audience segments and the ability to discern needs from wants
• Ability to clearly communicate complex topics to audiences with little-to-no context, conveying nuances effectively to lead multiple software development teams at a visioning and development level

Desired Qualifications:

• Experience collaborating with game, platform, infrastructure, publishing, and ops teams
• A history of partnering with creative stakeholders and technical teams in gaming, media, or similar fields
• Experience with Riot’s out of game experience as well as core game publishing

For this role, you'll find success through craft expertise, a collaborative spirit, and decision-making that prioritizes your fellow Rioters, who are the customers of your work. Being a dedicated fan of games is not necessary for this position!

Our Perks:

Riot has a focus on work/life balance, shown by our open paid time off policy, in addition to other perks such as flexible work schedules. We offer medical, dental, and life insurance, parental leave for you, your spouse/domestic partner and children, and a 401k with company match. Check out our benefits pages for more information.

Riot Games fosters a player and workplace experience that values teamwork embodied by the Summoner's Code and Community Code. Our culture embraces differences as a strength, and our values are the guiding principles for how we approach work. We are committed to putting diversity and inclusion (D&I) at the center of everything we do, and promoting a fair and collaborative culture where Rioters treat one another with dignity and respect. We encourage you to read more about our value of thriving together and our ongoing work to build the most inclusive company in Gaming.

It’s our policy to provide equal employment opportunity for all applicants and members of Riot Games, Inc. Riot Games makes reasonable accommodations for handicapped and disabled Rioters and does not unlawfully discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, handicap, veteran status, marital status, criminal history, or any other category protected by applicable federal and state law. We consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with applicable federal, state and local law, including the California Fair Chance Act, the City of Los Angeles Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, the San Francisco Fair Chance Ordinance, and the Washington Fair Chance Act.

Per the Los Angeles County Fair Chance Ordinance, the following core duties may create a basis for disqualifying candidates with relevant criminal histories:

• Safeguarding confidential and sensitive Company data
• Communication with others, including Rioters and third parties such as vendors, and/or players, including minors
• Accessing Company assets, secure digital systems, and networks
• Ensuring a safe interactive environment for players and other Rioters

These duties are directly related to essential operations, safety, trust, and compliance obligations within our organization. Please note that job duties may evolve based on business needs and additional responsibilities may be assigned as necessary to maintain operational efficiency and security.