VIP Account Manager

Join Skillz and Level Up Your Career!

Are you ready to take your career to the next level? Join Skillz, the first publicly-traded mobile esports platform that hosts billions of casual mobile gaming tournaments for millions of players worldwide. Skillz is revolutionizing the gaming industry, providing the ultimate platform for competitive mobile games. By fostering social competition within games, Skillz empowers developers to create multi-million dollar franchises while connecting players through fair, enjoyable, and meaningful competition.

At Skillz, we firmly believe that everyone is born with unique skills and deserves to experience an epic win. We understand the thrill of achievement and the satisfaction of overcoming challenges. That's why we passionately champion game developers and players alike, empowering them to unleash their full potential through the power of competition.

Life @ Skillz

• Culture of Impact: Join a united team of builders, creators, innovators, and entrepreneurs driven by the desire to win. At Skillz, we create value and make a difference in the world.

• Comprehensive Benefits: Enjoy peace of mind with our comprehensive benefits package, which includes 100% coverage for medical, dental, and vision expenses for both you and your entire family. Additionally, take advantage of our 401K matching, equity incentives, pre-tax benefit options, and more.

• Wellness Support: Enhance your well-being with our array of wellness initiatives, including meditation and mental health resources, physical fitness coaching and classes, family planning assistance, health and parenting guidance, virtual therapy sessions, and more.

• Perks: We believe in enhancing your work experience. Enjoy daily breakfast, lunch, dinner, snacks, Friday Happy Hours, a full-size gym with showers, commuter benefits, insurance, and many more. We also offer competitive paid time off (PTO) & company holidays to help you recharge and pursue your passions.

Why Skillz?

• Pioneers of Skill-Based Competition: Skillz is not just any company in the gaming industry; we are the pioneers of skill-based competition, partnered with industry titans like UFC, NFL, T-Mobile, Buzztime, Bowlero, while also hosting renowned events like the Game Developer Conference (GDC). Join us in transforming the way people play games and building the home of competition for all.

• Impact Beyond Gaming: Skillz harnesses the power of its platform to support nonprofit organizations such as Susan G. Komen, American Cancer Society, the NAACP, and more. By participating in Skillz tournaments, you can make a difference and contribute to causes you care about.

• Recognized Success: Skillz has earned recognition as one of Fast Company's Most Innovative Companies, CNBC's Disruptor 50, San Francisco Business Times' Best Places to Work, Forbes' Next Billion-Dollar Startups, and the #1 fastest-growing company in America on the Inc. 5000 list, and many more.

• Talent Magnet: Join a team of talented professionals who are passionate about what they do. Our team includes experts from Meta, Apple, Amazon, Google, Microsoft, Tesla, Twitter (X), Roblox, Zynga, Samsung, Lyft, EA, Riot, Nexon, Gameskraft, PlayStation, Unity, Scopely, Tinder, Intel, Deloitte, EY, Twitch, DraftKings, and more.

The Future of Gaming Awaits!

The gaming industry is larger than movies, music, and books combined, with over 3 billion active gamers playing monthly and over 25 million active developers worldwide. Mobile gaming, in particular, is the fastest-growing segment, projected to reach $300 billion by 2025. At Skillz, you have the opportunity to be at the forefront of this exciting industry and shape its future. 

The Role: VIP Account Manager - Skillz

Join us on an exciting journey to elevate player experiences! As a pivotal member of our team, you'll drive VIP player retention and reactivation, shaping the future of gaming engagement. Your mission? Cultivate lasting relationships with our VIP players, maximizing their lifetime value and revenue contribution to Skillz.

In this dynamic role, you'll thrive on connecting with VIP players through personalized email communications and proactive outbound phone interactions. Your background in sales or VIP account management will be invaluable as you engage with players, nurturing their investment in the Skillz platform.

This isn't just a job; it's an opportunity to make a tangible impact on our VIP players' experiences. Collaborate with internal teams to align VIP initiatives with our broader business goals, and stay ahead of industry trends to ensure Skillz remains the pinnacle of gaming excellence. Ready to level up your career? Join Skillz and be part of a team shaping the future of gaming—one VIP player at a time.

What you’ll do:

• Cultivate meaningful relationships with our most valued players, serving as their trusted consultant and advocate in their gaming experience.
• Utilize advanced dashboards driven by data science models to precisely target and engage with VIP players, ensuring the most relevant interactions.
• Drive growth in Gross LTV (GLPAI) percentage for the VIP player base, surpassing predefined targets while reducing VIP churn and maintaining a strong retention rate.
• Possess an in-depth understanding of our VIP player base, including their preferences, engagement patterns, and monetization behaviors.
• Demonstrate exceptional communication and presentation skills, fostering high-level relationships with our dedicated VIP base across various channels.
• Maintain a profound knowledge and enthusiasm for Skillz games, facilitating product-driven focus calls and hosting/attending in-person focus groups with VIP players.
• Be available for occasional travel and weekend work to support VIP events and engagements.
• Collaborate closely with Marketing, Product, and User Acquisition teams to leverage insights from the VIP player base, driving product enhancements and organizational change.
• Monitor individual player performance metrics to ensure timely and relevant incentives are extended in alignment with business objectives.
• Actively seek and incorporate player feedback, advocating for their needs to inform strategic decisions and drive continuous improvement.

Qualifications:

• Customer Support Experience: Demonstrated proficiency with 1-2 years of experience in customer support roles, showcasing your ability to provide exceptional service and resolve inquiries effectively.
• Account Management, Sales, or Player Development Background: With 1-2 years of experience in roles related to account management, sales, or player development within the video games or casino industry.
• CRM Software Proficiency: Experience working with CRM software such as Zendesk, Salesforce, or similar platforms.
• Exceptional Communication Skills: Ability to captivate audiences through various channels, fostering strong connections and driving positive outcomes.
• Self-Motivated and Goal-Oriented: Energized by achieving growth targets, demonstrating commitment to success and exceeding expectations.
• Problem-Solving and Analytical Aptitude: Strong problem-solving ability and analytical skills.
• Proven Track Record: Successful implementation and scaling of engagement initiatives with customers.
• Passion for Gaming: Deep understanding and enthusiasm for games, connecting with customers on a personal level.

Job Description:

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