Account Consultant (f/m/d) German-speaking

Purpose of Position

This is an exciting ground-level opportunity for someone looking to get their foot in the door of the fast paced and exciting digital marketing world. Our Account Consultants provide first class support and assistance to numerous clients on our network. These include both high profile brands and specialist sites. You will work alongside a pool of Account Consultants, providing support to client on the Awin network, advising on how to make their affiliate program work and ‘teaching them the ropes’. As an active member of the team, you will focus on being responsive, enthusiastic, and accurate in the delivery of your Account Consultative service. 

Please note that this is a 12-months contract. 

Key Tasks

• Teach Advertisers how Affiliate Marketing works and how to use the Awin interface
• Advise Advertisers on industry best practises
• Advise on strategies for the optimisation of Advertiser programmes
• Mediate between Publishers and Advertisers when disputes arise
• Deliver presentations to Advertisers about program and publisher performance
• Deliver sector relevant opportunities
• Support on internal projects aligned with company and department goals

[Early Life]

• Support the onboarding process of new advertisers to ensure that sales forecasts are achieved
• Monitoring and analysis of monthly performance and enforce optimization measures in line with client needs to reach full potential

[Service Development]

• Deliver the Essentials SLA to advertisers beyond the first 3 months, supporting their development and growth on the network
• Identify opportunity for optimisation and provide expert guidance to clients on how to achieve their goals

[Client Partnership]

• Support VIP clients by focusing on high-potential, high-risk customers to drive program growth, optimize performance, and reduce churn
• Collaborate closely with cross-functional teams to identify optimization + growth opportunities, establish strong relationships with clients, and enhance engagement

[Customer Success]

• Support the developing, running and optimizing of risk management processes across the Platform Services portfolio
• Proactively help to identify new advertiser risks and opportunities through data analysis and qualitative metrics

Skills & Expertise

• Core understanding of affiliate marketing
• Strong English and German communication skills (both verbal and written) 
• Superb presentation skills and confidence in presenting in front of clients
• Excellent computer literacy including MS Word, Excel and PowerPoint
• Show impeccable attention to detail for internal and external facing work
• Demonstrate a proactive approach to improving efficiencies and quality of work
• Able to prioritise workload and meet multiple deadlines
• Be highly organised and able to juggle several tasks simultaneously
• Willing to help peers and pick up additional tasks to share workload
• Once settled, be approachable and help train more junior members of staff in the company
• Salesforce knowledge would be desirable 

Our Offer

• • Flexi-Week and Work-Life Balance: We prioritise your mental health and wellbeing, offering you a flexible four-day Flexi-Week at full pay and with no reduction to your annual holiday allowance. We also offer a variety of different paid special leaves.
  • Remote Working Allowance: You will receive a monthly allowance to cover part of your running costs. In addition, we will support you in setting up your remote workspace appropriately.
  • Flexi-Office: We offer an international culture and flexibility through our Flexi-Office and hybrid/remote work possibilities to work across Awin regions
  • Development: We’ve built our extensive training suite Awin Academy to cover a wide range of skills that nurture you professionally and personally, with trainings conveniently packaged together to support your overall development. 
  • Appreciation: Thank and reward colleagues by sending them a voucher through our peer-to-peer program.

Established in 2000, Awin is proud of our dynamic, social and inclusive culture.

Like all businesses, we’ve had to adapt and nurture our culture in a virtual environment. Our virtual ‘Life @ Awin’ hub brings our colleagues from across the globe together for various social activities.

Diversity & Inclusion are paramount to us, and we proudly pursue and hire diverse team members. We champion uniqueness and authenticity; this is who we are at our core. Our network of affiliate partnerships are diverse and transparent, as are the employees powering our vision to build the world’s leading open partner ecosystem. We welcome all backgrounds, identities, and experiences. If you need support at any point in the application or interview process, please let us know.

Apply now to begin the next stage of your career at a progressive company that supports both your professional and personal development.

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