Account Manager

4 Weeks ago • 3 Years + • Account Management

Job Summary

Job Description

Bragg is seeking a motivated Account Manager to join their collaborative and growth-focused team, responsible for the commercial and operational relationship with iGaming industry customers. This role aims to maximize the game portfolio and actively seek new opportunities, serving as the primary point of contact for strategic customers. Responsibilities include creating account plans, identifying revenue growth strategies, collaborating with internal teams on issues, building strong customer relationships, monitoring operator performance, managing product launches, and supporting the sales team. The position requires effective client management, commercial awareness, strategic thinking, and strong communication skills, with a daily requirement to use CRM.
Must have:
  • 3+ years experience in iGaming/B2B
  • Manage customers and increase revenue
  • Coordinate internal departments
  • Build and sustain relationships
  • Technical background/SDLC understanding
  • SQL queries and reports knowledge
  • Data analysis and trends experience
  • Strategic thinking & problem resolution
  • Generate results in complex environments
  • iGaming content knowledge
  • Effective client management
  • Commercial awareness & business development
  • Analytical and strategic thinking
  • Strong relationship building
  • Effective communication
  • Leadership & facilitation skills
Good to have:
  • Familiarity with online gaming software
  • Front-end development experience
  • Hands-on experience in digital technologies
Perks:
  • Competitive compensation
  • Hybrid or remote work model
  • Educational learning opportunities
  • Team buildings and informal gatherings

Job Details

Are you a proactive team player with great business acumen? Do you understand the importance of excellent business relationships and know how to translate this understanding into creating and maintaining these relationships? Then you will be perfect for this story. We’re looking for a motivated Account Manager to join our collaborative and growth-focused team. As Account Manager, you will be responsible for the commercial and operational relationship with customers from the iGaming industry to maximize the game portfolio and actively seek new opportunities.



This position is a pipeline opportunity intended to cultivate future talent for upcoming openings within Commercial Regional Department. While not guaranteed, high-performing individuals may be considered for long-term roles.


Your responsibilities:

  • Serve as the primary point of contact for commercial support, assisting highly strategic customers both before and after launch.
  • Create and oversee detailed account plans to drive specific business objectives and meet KPIs.
  • Identify opportunities and develop strategies to increase revenue and margins from customers,   including tailored commercial incentives, promotional campaigns, and effective upselling of content and products.
  • Collaborate with both customers and internal teams to triage and raise software issues.
  • Build and maintain strong, long-term relationships with customers while spotting and pursuing new business development opportunities.
  • Monitor operator performance closely by regularly reviewing key KPIs such as revenue, game positioning, and promotional efforts.
  • Be the gate keeper for all product / game launches, upgrades as well as all legal, contractual and Compliance matters associated with your customer.
  • Support the Sales team with commercial activities, including onboarding new operators, securing contracts, and other necessary initiatives.
  • Address daily queries and resolve commercial issues raised by operators promptly and effectively.
  • Act as the main liaison for operators on all day-to-day commercial matters, fostering lasting relationships and taking full ownership of the customer experience - own the customer.
  • Forecast and track key account metrics with accuracy to support business goals.
  • Maintain working knowledge of competitors and industry trends.
  • Contribute new ideas on how to improve the Bragg offering; pro-actively improving and sharing knowledge of industry competitors and customers, news, changes and developments across the team. 
  • Identify solutions and improve processes to reduce support costs.
  • It is essential to use CRM daily in your day-to-day customer management.


  What you bring to the team:

  • 3+ years’ experience within the igaming industry in a similar role ideally within a B2B environment with a track record of high performance
  • Previous experience of managing customers and increasing revenues.
  • Proven track record in coordinating internal departments and resources to solve complex customer support or implementation problems.
  • Demonstrate an ability to build and sustain relationships at any business level.
  • Must have a technical background, understanding the concepts of the Software Development Life cycle
  • General knowledge of SQL queries and reports.
  • Experience analysing data and trends.
  • Demonstrate strong strategic thinking and problem resolution skills.
  • Bring fresh and innovative ideas to the team, using out-the-box thinking to achieve results.
  • Demonstrate a clear knowledge of how to generate results in a complex commercial environment.
  • Have extensive knowledge on iGaming content with specific expertise in online casino games
  • Experienced at effective client management at senior level.
  • Sound commercial awareness and knowledge of business development.
  • Analytical with the ability to think strategically.
  • Ability to build strong relationships and communicate effectively.
  • Familiarity with online gaming software and front-end development is an advantage.
  • Solid technical background with hands-on experience in digital technologies.
  • Requires effective leadership and facilitation skills in project planning and execution, risk and issue mitigation and escalation when appropriate


What’s in it for you:

  • Competitive compensation (based on your experience);
  • Hybrid or remote work model;
  • Educational learning opportunities to support each employee's professional growth journey;
  • Team buildings, and informal gatherings.


Who are we?

Bragg is a content-driven iGaming technology provider, serving online and land-based gaming operators with casino content, cutting-edge technology, and expert-managed services to deliver a full turnkey solution.

We create high-performing, data-driven, and passionately crafted casino gaming titles, built on Bragg remote games server technology.

Our modern omnichannel Player Account Management platform powers multiple leading iCasino and sportsbook brands and is supported by powerful data analytics tools, as well as Fuze™ – an innovative player engagement toolset.


Our way:

  • We are highly business-oriented, with a strong focus on long-term relationships with our clients,
  • As a team of highly skilled experts, we appreciate genuine relationships and co-worker support,
  • We nurture honest relationships within teams, between teams, and with our business partners.



At Bragg Gaming, we celebrate diversity and are committed to creating an inclusive environment where everyone feels valued and empowered to succeed. We welcome applicants from all backgrounds, experiences, and identities. We believe that diverse perspectives drive innovation and strengthen our team.


Did we catch your attention? Become a part of our story - apply now

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About The Company

Bragg Gaming Group (NASDAQ: BRAG, TSX: BRAG) is a content and technology solutions provider to the iGaming industry, serving operators with its proprietary and exclusive content, and its cutting-edge technology. Bragg Studios offer high-performing, data-driven and passionately crafted casino gaming titles from in-house brands including Wild Streak Gaming, Atomic Slot Lab and Indigo Magic. Its proprietary content portfolio is complemented by a range of exclusive titles from carefully selected studio partners which are Powered By Bragg: games built on Bragg remote games server (Bragg RGS) technology, distributed via the Bragg Hub content delivery platform and available exclusively to Bragg’s customers. Bragg’s modern and flexible omnichannel Player Account Management (Bragg PAM) platform powers multiple leading iCasino and sportsbook brands and is supported by expert in-house managed operational and marketing services. All content delivered via the Bragg Hub, whether exclusive or from Bragg’s large, aggregated games portfolio, is managed from a single back-office and is supported by powerful data analytics tools, as well as Bragg’s Fuze™ player engagement toolset. Bragg is licensed or otherwise certified, approved and operational in multiple regulated iCasino markets globally, including in New Jersey, Pennsylvania, Michigan, Connecticut, Ontario, the United Kingdom, the Netherlands, Germany, Sweden, Spain, Italy, Malta and Colombia.

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