Account Manager, Large Customer Sales, gReach Program for People with Disabilities
Job Summary
Job Description
- Bachelor's degree or equivalent experience
- 2+ years sales/customer support experience
- Fluent Japanese communication
- Project management skills
- Client service dedication
- Google Ads expertise
- Online ad sales experience
- Business development experience
- Marketing/consulting sales experience
- Excellent leadership, communication, and teamwork skills
- Problem-solving and critical thinking skills
- 12-month paid upskilling program
- On-the-job training
- Career growth opportunities
5 skills required
Job Details
Minimum qualifications:
- Bachelor's degree or equivalent practical experience.
- 2 years of experience in sales, customer support, marketing, digital advertising, business development, or consulting.
- Experience managing multiple projects under pressure and show dedication to client services.
- Ability to communicate in Japanese fluently in order to interact with internal and external stakeholders.
Preferred qualifications:
- Experience in areas such as online ad sales, business-development, marketing or consulting sales.
- Ability to deliver quality work.
- Excellent leadership, organization, communication, and teamwork skills.
- Excellent problem-solving and critical thinking skills.
- Passion for growth and development through self-directed learning.
About the job
Businesses that partner with Google come in all shapes, sizes and market caps, and no one Google advertising solution works for all. Your knowledge of online media combined with your communication skills and analytical abilities shapes how new and existing businesses grow. Using your relationship-building skills, you provide Google-caliber client service, research and market analysis. You anticipate how decisions are made, persistently explore and uncover the business needs of Google's key clients and understand how our range of product offerings can grow their business. Working with them, you set the vision and the strategy for how their advertising can reach thousands of users.
The gReach Program is a 12 months paid upskilling program for industry professionals with disabilities where participants will receive on-the-job-training and work on a range of projects. The goal of the gReach program is to provide participants from underrepresented groups with the opportunity to grow their career as professionals.
Account Manager is a front seller who needs to develop and manage relationships directly with top advertisers in the Media Platform / Commerce industry, by supporting advertisers’ and agencies’ Google Ads account management, solving problems, and responding to their inquiries.
Additionally, Account Manager is an advisor and consultant, and an advocate for clients within Google. Account Manager supports provision of data and tactical recommendations to customers, partner teams, and leadership based on analyses and utilize insights to influence others and drive change, and to support customer growth.
Our Large Customer Sales teams partner closely with many of the world’s biggest advertisers and agencies to develop digital solutions that build businesses and brands. We enjoy a bird’s eye view on the massive transformation occurring as advertising shifts to mobile and online platforms. We're uniquely situated to help shape how companies grow their businesses in the digital age. We advise clients on Google's broad range of products across search, video and mobile to help them connect instantly and seamlessly with their audiences.
Responsibilities
- Provide excellent customer service to Google's advertisers. Respond to customer inquiries by finding relevant information proactively in a timely manner, while understanding issues to solve and meeting their needs.
- Catch up with new product features / updates proactively and propose them to customers by gathering and sharing necessary information.
- Optimize client’s campaigns with Google ads to maximize client campaign results.
- Identify opportunities and make proposals to increase advertiser performance and investment
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