Account Specialist

2 Months ago • 3 Years + • Account Management

Job Summary

Job Description

VGW seeks an Account Specialist for an 18-month contract in Toronto. This role involves managing a portfolio of high-potential and high-activity customers, providing exceptional customer support exceeding expectations. Responsibilities include resolving customer queries, handling complex issues, using reporting dashboards for proactive tasks, identifying customer retention opportunities, and ensuring compliance with team mandates. The ideal candidate has 3+ years of customer service experience, online interaction skills (ideally with Salesforce or Zendesk), relationship-building abilities, and strong time management. Experience managing account portfolios is a plus.
Must have:
  • 3+ years customer service experience
  • Experience with online customer interaction (Salesforce or Zendesk)
  • Excellent problem-solving and communication skills
  • Strong time management and prioritization abilities
  • Compliance with team and business mandates
Good to have:
  • Experience managing a portfolio of accounts
Perks:
  • Flexibility
  • Competitive compensation and benefits
  • Opportunities for learning and career advancement
  • Fun and inclusive workplace

Job Details

VGW is an interactive entertainment company, harnessing technology and creativity to deliver world-class, free-to-play games. 

Our Account Management team in Toronto are currently looking for an Account Specialist to join the team for 18 months.

As an Account Specialist, you'll be responsible for managing a portfolio of high potential customer accounts and high-activity customers who would not currently benefit from a fully Account-managed experience, providing them with outstanding customer support that exceeds their expectations. 

Key responsibilities will include:

  • Go above and beyond to solve customers’ queries as satisfactorily as possible.
  • Confidently handles complex customer queries and diffuses heated situations.
  • Utilise reporting dashboards to action a set of proactive tasks to enhance key moments in our customer’s journey.
  • Identify & act on opportunities to sustainably retain customers, or pass high quality players to Account Managers, positively impacting VGW’s revenue.
  • Compliant with all team and business mandates with minimal supervision.

What you will bring to the role:

  • Customer service experience of 3+ years or experience supporting an Account Manager at a coordinator level.
  • Experience interacting with customers online, ideally via Salesforce or Zendesk.
  • Demonstrated understanding of building relationships with customers.
  • Strategic with time management, able to distinguish between what is important and what is urgent.
  • Candidates with experience managing a portfolio of accounts will be considered an asset.

 

About VGW

VGW is an interactive entertainment company, harnessing technology and creativity to deliver world-class, free-to-play games. With high-quality, acclaimed brands including Chumba Casino, Global Poker and LuckyLand Slots, we entertain and delight over one million players in North America.

As pioneers in sweepstakes promotions for online social games, we also offer our players the opportunity to redeem incredible prizes.

At VGW, one of our core values is "our players come first". This means always striving to deliver a safe, responsible and positive player experience.

Why VGW?

At VGW, we’re more than just a team. We’re a diverse and inclusive group of individuals, each playing a vital role in our success. Our core values are clear and strong; we win together, do what’s right, put our players first and are powered by passion.

We believe in our people and are committed to creating an environment where everyone feels welcome, inspired, and supported. We recognise that life is more than just work - that’s why we’re all about flexibility so you can strike a healthy balance between your personal life and career. We’re also here to champion your growth in your current role and future aspirations, providing opportunities for learning and career advancement. And to top it off, we back this all up with competitive compensation, perks and benefits.  

But it’s not all business. We inject fun into the workplace, celebrate together and create lasting memories, from a mix of in-person and online events, to social gatherings and much more.

It’s our combined skills, ideas and visions that drive us forward. Join us on this exciting journey, and together, we’ll achieve remarkable things. 

If you want to join a team that does things differently, apply today - we look forward to seeing what you can bring to our team.

Find out more at www.vgw.co

 

VGW Canada Inc. is an equal opportunity employer and will provide reasonable accommodation for qualified individuals with disabilities throughout the recruitment and selection process.  Please advise our Talent Acquisition Specialist in advance should accommodation be required. We encourage all qualified applicants to apply, however only those selected for further consideration will be contacted.

 

 

#LI-AR1

Similar Jobs

Notion - Marketing Manager, DACH

Notion

Germany (Remote)
6 Months ago
Rackspace Technology - Sales Executive VI BT.

Rackspace Technology

England, United Kingdom (Hybrid)
4 Months ago
Whoop - Senior Product Manager (Business Systems)

Whoop

Boston, Massachusetts, United States (On-Site)
6 Months ago
WebMD - Associate Director, Marketing

WebMD

Newark, New Jersey, United States (On-Site)
6 Months ago
Canva - Senior Manager, Revenue Operations

Canva

Los Angeles, California, United States (Remote)
1 Month ago
Epic Games - International Payroll Manager

Epic Games

London, England, United Kingdom (On-Site)
1 Month ago
Anthology  Inc  - Customer Success Manager

Anthology Inc

United States (Remote)
1 Month ago
Axon - Accounting Manager, Germany (Remote)

Axon

Dietzenbach, Hessen, Germany (Remote)
2 Months ago
Go Fund Me - Lead Technical Revenue Accountant

Go Fund Me

(Remote)
3 Months ago
Overwolf - Publisher Success Manager - Nitro

Overwolf

Chicago, Illinois, United States (On-Site)
3 Months ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

Dentsu - Digital Engagement Consultant (Fresh Graduates)

Dentsu

Makati, Metro Manila, Philippines (On-Site)
1 Month ago
The Walt Disney Company - Director, Contact Center Technology & Workflows

The Walt Disney Company

Santa Monica, California, United States (Remote)
2 Months ago
Sonar Source - Enterprise Expansion Representative - DACH

Sonar Source

Bochum, North Rhine-Westphalia, Germany (On-Site)
6 Months ago
Rackspace Technology - Sales Executive DE, Level IV.

Rackspace Technology

Germany (Hybrid)
6 Months ago
Salesforce - Technical Architect

Salesforce

Tokyo, Japan (On-Site)
5 Months ago
Reversing Labs - Federal Sales Manager

Reversing Labs

United States (Remote)
1 Month ago
Sinch - Senior Product Manager, Mailgun Integrations & Ecosystems

Sinch

United States (Remote)
1 Month ago
Notion - Scaled Customer Success Manager

Notion

San Francisco, California, United States (On-Site)
6 Months ago
Axon - Account Executive, Corrections

Axon

Los Angeles, California, United States (Remote)
2 Months ago
Salesforce - Account Executive, Data Cloud

Salesforce

San Francisco, California, United States (On-Site)
6 Months ago

Get notifed when new similar jobs are uploaded

Jobs in Toronto, Ontario, Canada

Epic Games - Animateur de jeux

Epic Games

Montreal, Quebec, Canada (On-Site)
3 Months ago
Mistplay - Human Resources Internship (Summer 2025)

Mistplay

Montreal, Quebec, Canada (Hybrid)
1 Month ago
Haven Studios  Inc  - Programmeur·euse Senior – Jouabilité/Senior Gameplay Programmer

Haven Studios Inc

Montreal, Quebec, Canada (On-Site)
4 Months ago
Xsolla - Senior Mobile QA (Xsolla App)

Xsolla

Montreal, Quebec, Canada (Hybrid)
6 Months ago
Ubisoft - Senior ML Data Scientist

Ubisoft

Montreal, Quebec, Canada (On-Site)
3 Months ago
Ubisoft - Développeuse.eur infonuagique

Ubisoft

Montreal, Quebec, Canada (Hybrid)
6 Months ago
Ingenuity Studios, LLC - CG Generalist

Ingenuity Studios, LLC

Vancouver, British Columbia, Canada (Remote)
10 Months ago
Luxoft - Java Team Lead

Luxoft

Mississauga, Ontario, Canada (On-Site)
5 Months ago
Digital Extremes - Weapons and Cosmetics 3D Generalist

Digital Extremes

Ontario, Canada (Remote)
1 Month ago
Turbulent - UX Writer

Turbulent

Montreal, Quebec, Canada (On-Site)
1 Month ago

Get notifed when new similar jobs are uploaded

Account Management Jobs

Netflix - Technical Accounting Manager

Netflix

(On-Site)
6 Months ago
SmileGate - [재무회계] 재무회계 담당 (경력 5년 이상)

SmileGate

Seongnam-si, Gyeonggi-do, South Korea (On-Site)
4 Months ago
Epic Games - Shared Services Analyst

Epic Games

Porto Alegre, State Of Rio Grande Do Sul, Brazil (On-Site)
2 Months ago
PLAYSTUDIOS - Senior Accountant

PLAYSTUDIOS

Beograd, Serbia (On-Site)
1 Month ago
Glean - Enterprise Account Executive- Australia (Remote)

Glean

Australia (Remote)
5 Months ago
Interactive Brokers - New Accounts Associate - Application Support Group

Interactive Brokers

Mumbai, Maharashtra, India (Hybrid)
6 Months ago
Trend Micro - Enterprise Account Manager

Trend Micro

Amsterdam, North Holland, Netherlands (On-Site)
6 Months ago
NinjaVan - B2B Account Manager

NinjaVan

Cabuyao, Calabarzon, Philippines (Hybrid)
6 Months ago
Logitech - Enterprise Account Manager, B2B

Logitech

Jakarta, Jakarta, Indonesia (On-Site)
6 Months ago
Epic Games - Accounting Analyst

Epic Games

Porto Alegre, State Of Rio Grande Do Sul, Brazil (On-Site)
2 Months ago

Get notifed when new similar jobs are uploaded

About The Company

Pioneering the online social gaming experience. 


We are a fast-growing technology company and creator of market-leading online social games.  


Our business is innovative and is setting new standards in the online social games market. Our success comes from hiring amazing people who are challenging the status quo by testing, pioneering and pushing the boundaries. 


For over a decade, VGW has developed popular games that provide our many players entertainment with a thrill. 


We understand the importance of providing games and content that capture our customers’ imagination while building a reputation of trust and security, working alongside the biggest marketing and payment partners across the globe. 


VGW exists to provide our players with the ultimate entertainment experience.


To ensure we maintain a safe and respectful online community, we have developed house rules for our LinkedIn page: https://www.vgw.co/social-media-policy/

Toronto, Ontario, Canada (On-Site)

Toronto, Ontario, Canada (On-Site)

Gibraltar (Remote)

Birkirkara, Malta (On-Site)

Gibraltar (Remote)

Sydney, New South Wales, Australia (On-Site)

Perth, Western Australia, Australia (On-Site)

Krakow Am See, Mecklenburg-Vorpommern, Germany (On-Site)

Krakow Am See, Mecklenburg-Vorpommern, Germany (On-Site)

Sydney, New South Wales, Australia (On-Site)

View All Jobs

Get notified when new jobs are added by VGW

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug