Cloud Ops Engineer

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.

Cloud Operations Engineer 

A Cloud Operations Engineer works with NICE Customers and Internal stakeholders, and their responsibilities include showing leadership in proactive alert case management. The Ops Engineer should be efficient in terms of accuracy in execution, documentation, timeliness, communication, consistency, and professionalism.  The Ops Engineer will be responsible for liaising with management to follow and share feedback on existing and new processes, methodologies, best practices, and changes. 

Key Responsibilities

• Work efficiently under pressure to meet tight deadlines and goals while keeping the momentum needed to drive initiatives to completion.
• Ability to effectively and proactively communicate (both written and verbal) to various Internal stakeholders/groups and customers daily.
• High level of accountability at the individual level; service and support that exceeds client needs.
• Experience in working independently and with other team members.
• Ability to multi-task as required and provide rapid support in production.
• Experience with and understanding of complex process and data flow.
• Is self-motivated to strive for professional excellence in all aspects of work.
• Excellent interpersonal and communication skills
• Good skills in team relationship building.
• Takes a “Can-Do” approach and attitude and delivers. 
• Perform end to end operational duties including application server health, as per documentation, process and methodology.
• Identify and resolve operational issues (e.g., batch failures, network issues, client data feed errors)
• Monitor infra and Application performance, CPU, file systems, databases, batch jobs.
• Maintain COMPLETE operational documentation, e.g., incident tracking and run books. 
• Produce metric reports including daily productivity status.
• Review Client service request tickets under service SLAs.
• Provide on-call off hour support and work during non-prime shift hours.

Qualifications

• 3+ years’ experience in Application/production support experience with Cloud-Based hosting administration, management, and performance tuning under a high availability SLA environment.
• Excellent Proficiency with Unix, Linux, Windows, Tomcat, SSH
• NICE product knowledge & experience (from implementation or support) will be key.
• Experience with PowerShell and scripting skills.
• Experience with SQL Server, Oracle and MySQL.
• Experience with application debugging, performance, scalability
• Familiarity with standard application security compliance best practices
• Knowledge of fault detection and resolution processes
• Must be able to provide on-call off-hour support and work during non-prime shift hours.
• Experience with AWS is a good to have.
• Knowledge of ETL is a plus.

About NiCE

NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.

Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.