Customer Success Partner

1 Month ago • All levels • Customer Service • $50,000 PA - $60,000 PA

Job Summary

Job Description

Maersk is a global leader in integrated logistics. This role is for a Customer Success Partner who will be a key point of contact for customers, responsible for nurturing customer relationships, managing space allocations, and supporting tender negotiations. The primary focus is on ensuring high customer satisfaction and retention, while also driving business growth and revenue. Key responsibilities include managing space allocations, supporting tender negotiations, leading contract efforts, and tracking customer performance. The company offers various benefits like medical, dental, vision, 401k, and paid time off.
Must have:
  • Experience in customer-facing roles, preferably in sales logistics services
  • Strong analytical, problem-solving, and communication skills
  • Proficiency in CRM software
  • Ability to work independently and as part of a team
  • Strong organizational and time management skills
Good to have:
  • Relevant bachelor's degree
  • Industry experience in ocean carrier, transportation logistics, or shipping logistics
  • Inside sales contract management experience
Perks:
  • Medical
  • Dental
  • Vision
  • 401k + Company Match
  • Employee Assistance Program
  • Paid Time Off
  • Flexible Work Schedules

Job Details

Customer Success Partner

The Woodlands, TX

We Offer:

Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence.

 

At Maersk, we believe in the power of diversity, collaboration, and continuous learning and we work hard to ensure that the people in our organisation reflect and understand the customers we exist to serve.

With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics.

 

Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together, let's sail towards a brighter, more sustainable future with Maersk.

The opportunity:

We are seeking a highly skilled and experienced Customer Success Partner to join our team! As a key point of contact for our customers, you will be responsible for nurturing customer relationships, managing space allocations, and supporting tender negotiations. Your primary focus will be on ensuring high customer satisfaction and retention levels, while also driving business growth and revenue.

Key Responsibilities:

  • Nurturing customer relationships to achieve high satisfaction and retention levels

  • Managing required space allocations while ensuring compliance with process

  • Supporting tender negotiations by handling tasks such as submitting credit requests, customer BAF requests, NAP management, and coordinating with the TCM team on opportunity updates in SFDC *

  • Assisting with Logistics & Services (L&S) negotiations and quotations by aligning with TCM and Product teams

  • Leading contract efforts for Ocean and L&S, including sharing nominations with TCM, ensuring accurate filing, and obtaining customer signatures for FMC filing

  • Overseeing Ocean contract management, including rate reviews, BAF updates, adding or removing lanes, and ensuring contract or rate extensions are executed

  • Managing all waiver requests within the GAM process

  • Tracking customer performance with proactive follow-up on forecasts

  • Facilitating customer escalations and managing internal resolutions

  • Ensuring invoice quality and vendor performance

  • Handling all customer lift reporting requirements

We are looking for:

  • Relevant bachelor's degree (highly preferred)

  • Experience in customer-facing roles, preferably in sales logistics services (must)

  • Strong analytical, problem-solving, and communication skills

  • Proficiency in CRM software and other relevant tools

  • Ability to work independently and as part of a team

  • Strong organizational and time management skills

  • Industry experience in ocean carrier, transportation logistics, or shipping logistics (highly valued)

  • Inside sales contract management experience (desirable)

Company Benefits:

  • Medical

  • Dental

  • Vision

  • 401k + Company Match

  • Employee Assistance Program

  • Paid Time Off

  • Flexible Work Schedules (when possible)

  • And more!

*The above stated pay range is the anticipated starting salary range for the position. The Company may adjust this range in light of prevailing market conditions and other factors such as location. The Company will work directly with the selected candidate(s) on the final starting salary in accordance with all applicable laws.

Notice to applicants applying to positions in the United States

You must be authorized to work for any employer in the U.S.

#LI-DS1

#LI-Hybrid

#LI-AA10

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

 

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing  accommodationrequests@maersk.com

Similar Jobs

Ettain Group - Sr. Automation Engineer/Developer

Ettain Group

Westlake, Texas, United States (On-Site)
10 Years ago
NVIDIA - Solution Architect - CSP Cloud

NVIDIA

Beijing, Beijing, China (On-Site)
6 Months ago
LeoVegas - CRM Communications Delivery Specialist

LeoVegas

Leeds, England, United Kingdom (Hybrid)
2 Months ago
Adyen - Senior Commercial Business Manager

Adyen

London, England, United Kingdom (On-Site)
1 Month ago
BioFire - Field Medical Director

BioFire

United States (On-Site)
1 Month ago
Growe - Customer Support Representative

Growe

Bogota, Colombia (On-Site)
2 Months ago
Tesla - Customer Experience Specialist, Vehicle Handover

Tesla

Birmingham, England, United Kingdom (On-Site)
6 Months ago
Sword Health - NHS Customer Success Manager

Sword Health

United Kingdom (Remote)
2 Months ago
Betson Group - Customer Service Agent - Lithuanian Speaking

Betson Group

St. Julian's, Malta (Hybrid)
1 Month ago
Tesla - Customer Support Advisor German, Ukrainian Speaker

Tesla

Berlin, Berlin, Germany (On-Site)
6 Months ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

Toast - Senior Associate, Corporate Finance & Strategy

Toast

San Francisco, California, United States (Hybrid)
1 Month ago
Riot Games - Principal User Experience Designer - League of Legends

Riot Games

Los Angeles, California, United States (On-Site)
3 Months ago
Keywords Studios - Player Engagement Operations Manager

Keywords Studios

Pasig, Metro Manila, Philippines (Hybrid)
3 Months ago
Grammarly - Finance Analytics Lead

Grammarly

San Francisco, California, United States (Hybrid)
3 Weeks ago
Aera Technology - Client Partner

Aera Technology

San Francisco, California, United States (Hybrid)
7 Months ago
Riot Games - Staff Software Engineer (UI) - League of Legends

Riot Games

Los Angeles, California, United States (On-Site)
6 Months ago
SBM Management - Assistant Operations Manager - MIT

SBM Management

Indianapolis, Indiana, United States (On-Site)
3 Months ago
Tesla - Inside Sales Advisor

Tesla

Manchester, England, United Kingdom (On-Site)
6 Months ago
Zenoti - Senior SaaS Implementation Manager

Zenoti

Seattle, Washington, United States (On-Site)
1 Month ago
frozenbyte games - IT

frozenbyte games

Helsinki, Uusimaa, Finland (On-Site)
1 Month ago

Get notifed when new similar jobs are uploaded

Jobs in The Woodlands, Texas, United States

UPF Industries  - Senior Project Manager (Architectural Spaces)

UPF Industries

United States (Remote)
3 Weeks ago
Pika - Software Engineer, iOS

Pika

Palo Alto, California, United States (On-Site)
3 Months ago
bytedance - Software Development Engineer Graduate (SDN Traffic Intelligence & Control) - 2025 Start (PhD)

bytedance

San Jose, California, United States (On-Site)
9 Months ago
HCL Tech - Senior Business Analyst with HL7 (Health Level Standard)

HCL Tech

New Jersey, United States (On-Site)
2 Months ago
FICO - Full stack (Java/Angular) Engineer

FICO

United States (Remote)
1 Month ago
Pattern - Associate Inventory Manager

Pattern

Lehi, Utah, United States (Hybrid)
1 Month ago
singularity 6 - QA Application Drop Box

singularity 6

Los Angeles, California, United States (Hybrid)
2 Years ago
Meow Wolf - Show Video Designer

Meow Wolf

Santa Fe, New Mexico, United States (On-Site)
3 Weeks ago
Bandai Namco - Associate Digital Sales LCM Manager

Bandai Namco

Irvine, California, United States (Hybrid)
3 Weeks ago
Matic Robots - Senior Global Supply Manager

Matic Robots

Mountain View, California, United States (On-Site)
5 Months ago

Get notifed when new similar jobs are uploaded

Customer Service Jobs

Sailpoint - Strategic Customer Success Manager

Sailpoint

Germany (Remote)
1 Month ago
cyara - Customer Success Manager

cyara

United States (Remote)
10 Months ago
cyara - Senior Customer Success Manager

cyara

United States (Remote)
7 Months ago
luxsoft - Senior Technical Support Analyst

luxsoft

Gurugram, India (On-Site)
2 Months ago
Lambda - Customer Success Manager

Lambda

San Francisco, California, United States (Hybrid)
2 Months ago
Anthology  Inc  - Associate Technical Support I

Anthology Inc

United States (Remote)
2 Months ago
The Globel Talent Co - Customer Support Representative

The Globel Talent Co

South Africa (Remote)
2 Months ago
Rippling - Customer Support Supervisor, Compliance

Rippling

United States (Remote)
1 Month ago
Kavalirio - Help Desk Support I

Kavalirio

Louisville, Kentucky, United States (On-Site)
1 Month ago
Autodesk - Customer Success Manager

Autodesk

Barcelona, Catalonia, Spain (On-Site)
1 Month ago

Get notifed when new similar jobs are uploaded

About The Company

A.P. Moller - Maersk is an integrated container logistics company working to connect and simplify its customer's supply chains. As the global leader in shipping services, the company operates in 130 countries and employs roughly 100,000 people. With simple end-to-end offering of products and digital services, seamless customer engagement and a superior end-to-end delivery network, Maersk enables its customers to trade and grow by transporting goods anywhere - all over the world.

Mexico City, Mexico (Hybrid)

Bremerhaven, Bremen, Germany (Hybrid)

Mexico City, Mexico (Hybrid)

Lima, Callao Region, Peru (On-Site)

Ho Chi Minh City, Ho Chi Minh City, Vietnam (Hybrid)

Ho Chi Minh City, Vietnam (Hybrid)

Sydney, New South Wales, Australia (Hybrid)

Pasig, Metro Manila, Philippines (Hybrid)

Rotterdam, South Holland, Netherlands (On-Site)

Ho Chi Minh City, Ho Chi Minh City, Vietnam (On-Site)

View All Jobs

Get notified when new jobs are added by Maersk

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug