Customer Support Specialist

About Us

At Next Comms Talk, we are dedicated to delivering innovative communication solutions that keep businesses connected and thriving. With a strong foundation in service excellence and operational efficiency, we support our clients through advanced systems and reliable customer care. Our mission is to ensure accuracy, speed, and quality in every aspect of our operations.

Job Description

We are seeking a Customer Support Specialist to join our dedicated team in Tampa, FL. The ideal candidate will provide outstanding service to our clients by resolving inquiries and technical issues in a timely and professional manner. This role is perfect for someone who is solution-oriented, thrives in a fast-paced environment, and is passionate about delivering a great customer experience.

Responsibilities

• Respond to customer inquiries via phone, email, and internal ticketing systems

• Troubleshoot and resolve client issues related to communication services and products

• Document all interactions and solutions in the company’s CRM system

• Collaborate with internal departments to ensure timely issue resolution

• Follow up with clients to ensure full satisfaction and proper issue closure

• Identify and escalate complex problems to the appropriate channels

• Maintain a positive and professional attitude with every customer interaction

Qualifications

• High school diploma or equivalent (Associate’s or Bachelor's degree preferred)

• Minimum of 2 years of experience in a customer support or service-related role

• Excellent verbal and written communication skills

• Strong problem-solving skills and attention to detail

• Ability to multitask and manage time effectively

• Familiarity with CRM software and support ticketing systems is a plus

• Proficient in Microsoft Office Suite

Benefits

• Competitive annual salary ($50,000 - $55,000)

• Opportunities for professional growth and promotion

• Supportive and team-oriented work environment

• Training and development programs to enhance skills

• Full-time position with consistent weekday schedule