EOR HR Coordinator

About Rippling

Rippling gives businesses one place to run HR, IT, and Finance. It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses, benefits, and computers. For the first time ever, you can manage and automate every part of the employee lifecycle in a single system.

Take onboarding, for example. With Rippling, you can hire a new employee anywhere in the world and set up their payroll, corporate card, computer, benefits, and even third-party apps like Slack and Microsoft 365—all within 90 seconds.

Based in San Francisco, CA, Rippling has raised $1.85B from the world’s top investors—including Kleiner Perkins, Founders Fund, Sequoia, Greenoaks, and Bedrock—and was named one of America's best startup employers by Forbes.

We prioritise candidate safety. Please be aware that all official communication will only be sent from @Rippling.com addresses.

About the role

What is an Employer of Record (EOR)?
An Employer of Record (EOR) is a service provider that allows companies to legally hire and work with employees in foreign countries without establishing their own legal entity in that country. This is made possible through a legal arrangement where the EOR establishes its own legal entity in the country and hires employees on behalf of the client company. This arrangement offers a viable solution for companies that wish to expand their global reach without investing in setting up a legal entity in every country where they operate.

About the Role
As an HR Coordinator, you will serve as the first point of contact for client and employee inquiries, providing guidance and support on straightforward HR matters while ensuring timely and accurate responses. You will manage and triage inquiries through our ticketing system, handling cases within your expertise and escalating more complex matters to Senior HR Advisors.

This role is integral to maintaining service efficiency and ensuring adherence to key performance metrics such as response and resolution times. You’ll collaborate with team members across regions, applying a proactive and resourceful approach to deliver exceptional service to our clients and employees.

Key Responsibilities

• Ticket Management: Own the ticketing system by responding to inquiries in a timely and professional manner, ensuring alignment with service level agreements (SLAs).
• First-Line HR Support: Address straightforward HR questions, including leave policies, performance management basics, system navigation, and updating employee information.
• Case Escalation: Provide initial responses to more complex cases (e.g., terminations, claims), gathering necessary details before assigning them to Senior HR Advisors for further action.
• Regional Expertise: Research and provide accurate answers for inquiries across multiple countries within the region, leveraging provided resources and tools.
• Metrics Accountability: Ensure prompt first responses and efficient case resolution to meet team performance targets.
• Cross-Team Collaboration: Work closely with Senior HR Advisors, Regional Managers, and other internal teams to address client and employee needs comprehensively.
• Process Optimization: Identify opportunities to improve operational workflows and ensure consistency in responses through standardized templates and resources.

What You Will Need

• 2+ years of experience in an HR support role within a fast-paced, client-facing environment.
• Solid understanding of HR practices, including leave management, performance management, and general employment policies.
• Strong organizational and time management skills, with the ability to prioritize and manage multiple tasks efficiently.
• Exceptional written and verbal communication skills, with a focus on clarity and professionalism.
• A resourceful and proactive mindset, with the ability to research and resolve issues independently.
• Proficiency with ticketing systems (e.g., Salesforce) and experience working with HRIS platforms is highly desirable.
• Professional working proficiency in English; additional languages are a plus.

Additional Information

Rippling is an equal opportunity employer. We are committed to building a diverse and inclusive workforce and do not discriminate based on race, religion, colour, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other legally protected characteristics, Rippling is committed to providing reasonable accommodations for candidates with disabilities who need assistance during the hiring process. To request a reasonable accommodation, please email accomodations@rippling.com

Rippling employees work on a Hybrid Office Model - 3 days per week in our Sydney office. 

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