Head of Production Engineering & Site Reliability Engineering (SRE)

As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries. Some 20,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology.

Job Description

About SS&C Technologies

SS&C is a global provider of investment and financial software-enabled services and software for the global financial services and healthcare industries. The GIDS product suite powers mission-critical investor and distributor services across asset managers, insurance companies, retirement providers, and wealth management platforms.

Job Overview

As the Head of Production Engineering and Site Reliability Engineering (SRE) for the GIDS organisation, you will lead a team responsible for the scalability, resilience, performance, and reliability of cloud and hybrid infrastructure powering some of the most critical client-facing applications in financial services.

You will be the strategic and operational leader for platform reliability, observability, incident response, CI/CD modernisation, and developer productivity.

Why Join SS&C GIDS?

• Lead mission-critical infrastructure for a globally recognised financial technology provider.
• Influence the technical direction of a high-impact product suite.
• Build a modern engineering organisation with a strong culture of innovation, ownership, and reliability.

Key Responsibilities

Leadership & Strategy

• Define and execute the vision and roadmap for Production Engineering and SRE within GIDS.
• Build and lead globally distributed, high-performance teams with a focus on talent development, SRE culture, and operational excellence.
• Collaborate cross-functionally with Engineering, Product, Compliance, and Infrastructure teams to improve system reliability and efficiency.

Production Operations & Incident Management

• Own reliability, uptime, and performance KPIs for GIDS applications and services.
• Implement a comprehensive incident management lifecycle (on-call, escalation, RCA, blameless postmortems).
• Reduce Mean Time to Detect (MTTD) and Mean Time to Resolve (MTTR) through automated observability, alerting, and playbooks.

CI/CD and Platform Engineering

• Oversee the development and evolution of CI/CD pipelines for all GIDS products using GitHub Actions, ArgoCD, TeamCity, Octopus Deploy, and GitOps principles.
• Integrate static and dynamic code analysis, vulnerability scanning, artifact promotion, and release gating into the SDLC.
• Ensure pipeline scalability and governance while maintaining developer velocity.

Observability & Troubleshooting

• Lead the implementation and usage of modern observability stacks (e.g., OpenTelemetry, Prometheus, Grafana, Splunk, Datadog).
• Establish SLOs, SLIs, and error budgets with product and engineering teams.
• Drive root cause identification using distributed tracing, advanced log analysis, and anomaly detection.

Security, Audit & Compliance

• Partner with security and compliance teams to embed controls into infrastructure and software delivery.
• Automate audit evidence collection, change tracking, and access management (e.g., HashiCorp Vault, OPA, AWS IAM).
• Ensure all systems meet internal and regulatory audit requirements (SOC2, GDPR, etc.).

Infrastructure & Automation

• Champion infrastructure-as-code (IaC) using Terraform, Helm, and Kubernetes for scalable cloud and hybrid deployments.
• Optimise infrastructure cost, elasticity, and resilience through autoscaling, canary deployments, and chaos testing.
• Maintain high SLAs for critical services running on Kubernetes, AWS, and on-prem hybrid infrastructure.

Talent Management & Culture

• Attract, retain, and mentor top engineering talent with a strong focus on diversity and continuous learning.
• Cultivate a culture of ownership, transparency, blameless accountability, and operational excellence.
• Drive career development through structured learning paths, performance reviews, and skills-based mentoring.

Talent Management & Global Operations

• Build and scale a globally distributed 24/7 operations team, ensuring consistent coverage and operational resilience.
• Establish and enforce engineering and operational standards for deployments, monitoring, and incident response across geographies.
• Implement and continuously refine a multi-tiered support structure (L1, L2, L3) with clear escalation paths and accountability.
• Drive hiring, onboarding, and training initiatives that support both site reliability and continuous delivery.
• Foster a strong engineering culture rooted in transparency, autonomy, learning, and operational excellence.
• Develop strategies to prevent burnout in around-the-clock operations, including tooling, automation, and shift rotation planning.

Qualifications

Required:

• 10+ years of experience in engineering, with 5+ years in a leadership role in SRE, DevOps, or Production Engineering.
• Proven track record managing reliable, scalable systems in a high-compliance environment (e.g., FinTech, HealthTech).
• Strong understanding of modern software development lifecycle, CI/CD, IaC, and cloud-native technologies.
• Expertise in Kubernetes, AWS (or Azure/GCP), GitOps workflows, observability tools, and automation frameworks.
• Excellent leadership, communication, and stakeholder management skills.
• Certifications: AWS Certified Solutions Architect, CKA/CKAD, or relevant DevOps/SRE certs.
• Familiarity with ISO/SOC2/GDPR compliance frameworks and evidence collection automation.

We encourage applications from people of all backgrounds and particularly welcome applications from under-represented groups, to enable us to bring a diversity of perspectives to our thinking and conversation. It's important to us that we strive to have a workforce that is diverse in the widest sense.

Unless explicitly requested or approached by SS&C Technologies, Inc. or any of its affiliated companies, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services.

SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.