Japanese Operations Support Agent

3 Months ago • All levels • Operations

Job Summary

Job Description

The Japanese Operations Support Agent is a crucial member of the operations team, responsible for crafting in-game and website text in Japanese and English, coordinating global operations and support teams, and providing translation services. The role involves translating customer-facing materials, communicating game bugs and customer issues to Japanese teams, and facilitating communication between Japanese and US staff. The agent also translates various documents and utilizes company tools to directly and indirectly support customers. Responsibilities include translating in-game notifications, social media posts, news announcements, reports, tickets, and player feedback, ensuring world-class player treatment by coordinating between customer support and development teams.
Must have:
  • Fluent English and Japanese
  • Translation experience
  • Game industry experience
  • Strong writing skills (English & Japanese)
Perks:
  • Competitive remuneration
  • Holidays
  • Team competitions
  • Social calendar
  • Inclusive work environment
  • Employee wellbeing program

Job Details

Description

Operations Support Agent
Monday - Friday, Business Hours (UK Timezone)
3-Month Fixed Term Contract
Remote

The Operations Support Agent is a key member of our operation team, crafting text for in-game and website communications, coordinating global operations and support teams, and providing translation and operational support to internal teams. 

Additionally, the agent helps ensure that our players get world-class treatment by coordinating between customer support teams and development teams, translating and passing on key information needed to resolve bugs and other customer support issues.

Responsibilities:

  • Provides translation of customer facing in-game notifications, social media posts, and more.
  • Help communicate game bugs, customer issues, and community feedback to teams in Japan.
  • Provides translation and coordination for communication between Japan staff and US staff.
  • Translates news announcements, special reports, troubleshooting tickets, player reports, records and other documentation.
  • Utilize company tools to provide both direct and indirect support to customers.

Requirements

  • Minimum High School diploma, 4-year degree at an accredited university preferred.
  • Fluent or near-fluent in English, business-level Japanese.
  • Experience with mobile and online games professionally or personally.
  • Strong writing ability in English and Japanese.

Benefits

  • You will be working for the pre-eminent global provider of specialist services to the games industry and provided with full training and the opportunity to work on some of the biggest games titles in the world.
  • Competitive remuneration, holidays, regular team competitions with great prizes; and inclusion into an extensive social calendar. Collaborative team-work with people from all around the world, different nationalities and languages.
  • A supportive community inclusive of LGBTQ+, and any age, ethnicity, religion, or disability. We care about the wellbeing of our employees and have a dedicated employee wellbeing programme.

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About The Company

We’re a global team of passionate, hard-working, ambitious gamers, whose goal is always to make every gamer's experience as perfect as possible. We’re dedicated to helping your players, because they’re part of our community too. We’ve been working hard for players, clients, and the games industry for over 30 years, providing industry-leading services to every part of the globe.


We believe great work gets done by teams who love what they do. This is why we approach every solution with an all-minds-on-deck strategy that leverages our global workforce's strength, creativity, and passion. 

8,500+ passionate gamers

650+ top developers and publishers as clients

5.3 million hours QA testing

7 year average client partner tenure

2,500+ LQA titles


PTW is a boutique games services company with over 40 offices in 16 countries worldwide. Our range of services include quality assurance, localization, player support, community management, art production, game development, and audio production services.


We believe that innovation comes in all sizes, which is why we take on projects of any size and love crafting a custom solution, no matter the scale. 


PTW, comprised of global subsidiaries, is a UK-based holding company formed in 2016 under the umbrella of Poletowin Holdings, Inc. which is listed on the 1st Section of Tokyo Stock Exchange as 3657. 


The PTW family of brands includes SIDE, 1518 Studios and Entalize

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