Network Operation Center Operator
Job Summary
Job Description
As a Network Operation Center Operator (NOC), you will proactively monitor online games and related systems to ensure 24/7 service. Your responsibilities include analyzing system health and performance using various tools, triaging problems, and providing critical information to on-call personnel. You will conduct troubleshooting, participate in bug fixing meetings with game development teams, create and maintain process documentation, and execute quick patch and build deployments with post-deployment testing. Additionally, you will prepare accurate reports on events and issues, utilizing technical support skills focused on game servers and client crashes. A good understanding of network technologies and GNU/Linux OS is essential, along with the ability to follow established processes and adapt to temporary measures. This role requires availability for shifts, including nights, weekends, and holidays, excellent communication skills, punctuality, and quick response times. Familiarity with common IT infrastructure and practices is expected.
Must have:
- Technical support for game servers/crashes
- Network technologies knowledge
- GNU/Linux OS knowledge
- Work in shifts (nights, weekends, holidays)
- Excellent written and verbal communication
- Punctuality and quick response
- Familiarity with IT infrastructure
Good to have:
- Monitoring/Analyst experience
- Technical support in 24/7 service
- Experience in the games industry (MMO)
- Familiarity with game development/QA/release
Perks:
- Medical Care package
- MyCafeteria system (Multisport card)
- Employee Assistance Program (EAP)
- English or Polish language classes
- Flexible working hours
- Breakfasts, snacks, fruits, tea, coffee
- Care bonus (health, education, safety)
- Corporate parties and team buildings
8 skills required
Job Details
- Proactively monitor a selection of online games and related systems required for 24/7 service
- Analyze and assess game and systems health and performance using various tools for logs, metrics and graphs
- Triage problems and provide on-call personnel with critical information, in a quick, clear and concise manner
- Conduct triage and troubleshooting as well as bug fixing meetings for game development personnel
- Consult, create and maintain process documentation
- Carry out quick patch and build deployments including post deployment smoke testing
- Prepare accurate and timely reports with updates and summaries on events and issues
- Technical support skills with focus on game servers and client crashes
- Knowledge of network technologies and GNU/Linux OS
- Ability to perform tasks by both established processes as well as placeholder and temporarily agreed measures
- Availability to work in shifts, including nights, weekends and holidays
- Excellent written and verbal communication skills
- Maintaining strict punctuality and quick response
- Familiarity with common IT infrastructure and its practices
Would be a plus:
- Monitoring/Analyst experience (assessments based on data, graphs etc.)
- Technical support experience in an online 24/7 service industry
- Experience working in games industry, particularly multiplayer and MMO games
- Some familiarity with terminology and process for game development, QA and release management
- Medical Care package
- MyCafeteria system - including Multisport card and more
- Employee Assistance Program (EAP), offering confidential legal, financial, and personal counseling
- English or Polish language classes
- Sensibly flexible working hours
- Breakfasts, snacks and fruits available during the day, tea and coffee machines
- Additional benefits: care bonus to cover health, educational and safety needs, corporate parties and team buildings
Role Information: EN
Studio: Sperasoft
Location: Europe, Poland, Krakow
Area of Work: Game Development
Service: Create
Employment Type: Full-time, Permanent
Working Pattern: Hybrid
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About The Company
Joining Sperasoft will provide you the opportunity to work on triple-A games with over billion fans. You will apply your skills to create immersive and emotionally compelling experiences that will keep gamers returning for more. Join us as we push the industry's boundaries and provide gamers with a world-class experience.
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