Senior Technical Account Manager - LATAM

1 Month ago • 4 Years + • Account Management • $145,000 PA - $160,000 PA

Job Summary

Job Description

As a Senior Technical Account Manager, you will be the primary contact for customers, guiding them in product utilization, identifying new use cases, and acting as a liaison with support and engineering. Key responsibilities include training customers, showcasing new features, building strong customer relationships, proactively finding additional use cases, conducting regular meetings, and working with the product team on feature requests. You will also triage escalations from the customer support team. This role requires a customer-focused approach to ensure customer satisfaction.
Must have:
  • 4+ years in customer-facing roles within software/technology.
  • Strong understanding of Internet protocols.
  • Basic understanding of data formats and structures.
  • Knowledge of networking, endpoint security, cloud security, and vulnerability management.
  • Strong verbal and written communication skills.
  • Ability to present technical information to various audiences.
  • Self-driven problem solver in a fast-paced environment.
  • Customer-focused and strong ownership of results.
  • Basic understanding of Python.
Good to have:
  • Experience building a technical partner enablement program.
  • Familiarity with APIs and their practical application.
  • Intermediate knowledge of coding in Python, Bash, Batch, and/or Powershell.
  • Understanding of data sets and information extraction.

Job Details

Location: Texas or Florida 

Required: Professional language proficiency in Portuguese, Spanish, English

As part of our rapid growth we are looking for a trilingual Sr. Technical Account Manager to join our team! As a Technical Account Manager, you will be our customer’s main point of contact in growing their use of the product, helping them find new use cases and their liaison with support and engineering. Ultimately, you would be responsible for making sure they are a satisfied and happy Axonius customer. 

Responsibilities

  • Train customers on how to use the product. 
  • Confidently demonstrate all new features as they are added.
  • Build customer relationships and ensure the relationships remain a positive experience.
  • Proactively engage with customers to find additional use cases for their environment.
  • Conduct regular meetings and QBRs with both the technical and executive customer teams.
  • Work with customers and the product team on feature requests and ensure their expectations are met in a timely manner. 
  • Triage escalations of tickets from the customer support team and engage the appropriate resources to expedite a resolution for the customer.

Requirements:

  • At least 4 years industry experience in a customer facing role within software and/or technology
  • Strong understanding of how Internet protocols work (HTTP/HTTPS, SMTP, SSH, SMB, FTP, Telnet, LDAP/LDAPS etc.)
  • Basic understanding of data formats and structures (JSON, CSV, SQL/NoSQL, etc.)
  • Knowledge of networking topology, network configuration and components (firewalls, routers, etc.), endpoint security technologies (AV, EDR, malware detection etc.), cloud security principles, and vulnerability management
  • Strong verbal and written communication skills
  • Capable of presenting technical information to technical and non-technical audiences
  • Self driven problem solver who thrives in a fast paced environment
  • Provide a customer focused approach and a strong sense of ownership over customer results
  • Basic understanding of Python
  • Demonstrate critical thinking skills

Advantages: 

  • Experience building and delivering a technical partner enablement program
  • Familiarity with API’s and their practical application in a real world environment
  • Intermediate knowledge of coding in Python, Bash, Batch, and/or Powershell
  • Understanding of data sets and how to effectively extract useful information

#LI-REMOTE #LI-MS1

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About The Company

Axonius gives customers the confidence to control complexity by mitigating threats, navigating risk, automating response actions, and informing business-level strategy. With solutions for both cyber asset attack surface management (CAASM) and SaaS management, Axonius is deployed in minutes and integrates with hundreds of data sources to provide a comprehensive asset inventory, uncover gaps, and automatically validate and enforce policies. Cited as one of the fastest-growing cybersecurity startups, with accolades from CNBC, Forbes, and Fortune, Axonius covers millions of assets, including devices and cloud assets, user accounts, and SaaS applications, for customers around the world. For more, visit Axonius.com.

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