Specialist, Key Account Management-大客户高级运营

8 Months ago • 3 Years + • Account Management

Job Summary

Job Description

Ninja Van seeks a Specialist, Key Account Management to manage and monitor key client KPIs, proactively identify anomalies, and implement effective solutions. Ideal candidate possesses 3+ years of experience in 3PL, cross-border e-commerce logistics, or e-commerce client operations, strong communication and problem-solving skills, fluent English, and G-Suite proficiency.
Must have:
  • 3PL experience
  • Client Operations
  • Problem-solving
  • Fluent English
Good to have:
  • Cross-border logistics
  • E-commerce logistics
  • G-Suite proficiency
  • API experience
Perks:
  • Fast-growing company
  • Opportunity to learn

Job Details

Ninja Van is a tech-enabled logistics company on a mission to provide hassle-free delivery services for businesses of all sizes across Southeast Asia. Launched in 2014, we started operations in Singapore and have become the region's largest and fastest growing last-mile logistics company, partnering with over 35,000 merchants and delivering more than 1,000 parcels every minute across six countries. 

At our core, we are a technology company that is disrupting a massive industry with cutting-edge software and operational concepts. Powered by algorithm-based optimisation, dynamic routing, end-to-end tracking and a data-driven approach, we provide best-of-class delivery services that delight both the shippers and end customers. But we are just getting started! We have much room for improvement and many ideas that will further shape the industry.

1、管理和监控重点客户KPI表现,主动发现异常,及时合理发起会议和各相关方沟通并针对问题找出有效措施,让问题有效改善。
2、根据客户要求,发起物流及系统优化方案项目和联调各部门分工配合,解释优化目的和收益,让项目成员理解,明确优化项目时间线,并确保优化按项目计划落地及有效达成,及时和客户复盘和汇报进程;
3、通过解决运营期间产生物流或系统异常问题,建立和不断完善与重点客户合作的标准流程SOP,减少内部标准和客户需求的差异化,确保服务标准减少不必要赔偿;
4、结合跨境物流、跨境电商的市场发展,和重点客户业务趋势,有效预测/预判货量及业务量增减或风险评估,及时同步内部业务变动提前做好应对方案;
5、在KPI制定/需求承接前期,通过分析历史数据,结合成本卖价,工作量等多维度考虑,作出决定和提供分析结果。当需求因客观因素受影响,技巧性地和重点客户解释并安抚客户接受。
6、通过不断沟通和达成重点客户需求项目来提高客户粘性和满意度,以维持和提高业务体量

任职要求

    • 物流管理、国际贸易或相关专业,大专以上学历优先;
    • 具备3年以上第三方物流、跨境电商物流或电商客户运营或项目管理经验优先;
    • 熟练运用办公软件,有G-suite操作、扎实的英语基础(听说读写流利,可作为工作语言)API对接经验者优先;
    • 乐观开朗,积极主动,有责任心,具备较强的抗压与应变能力及解决问题的能力;
    • 具备较强的应变能力.协调能力和沟通能力,能独立处理紧急问题,和具备同时处理多个问题的能力;
    • 具备良好的沟通与表达能力,协调内外部沟通;
    • 具有一定数据整合与分析能力,具备一定客户洽谈能力或经验;
    •  有较强的自驱力,能接受适当的出差和紧急会议;
Submit a job application
By applying to the job, you acknowledge that you have read, understood and agreed to our Privacy Policy Notice (the “Notice”) and consent to the collection, use and/or disclosure of your personal data by Ninja Logistics Pte Ltd (the “Company”) for the purposes set out in the Notice. In the event that your job application or personal data was received from any third party pursuant to the purposes set out in the Notice, you warrant that such third party has been duly authorised by you to disclose your personal data to us for the purposes set out in the the Notice.
Submit a job application
By applying to the job, you acknowledge that you have read, understood and agreed to our Privacy Policy Notice (the “Notice”) and consent to the collection, use and/or disclosure of your personal data by Ninja Logistics Pte Ltd (the “Company”) for the purposes set out in the Notice. In the event that your job application or personal data was received from any third party pursuant to the purposes set out in the Notice, you warrant that such third party has been duly authorised by you to disclose your personal data to us for the purposes set out in the the Notice.

Similar Jobs

Reddit - Senior Client Partner, Large Customer Sales (Telco)

Reddit

New York, United States (On-Site)
1 Day ago
N-ix - Client Partner, Key Accounts UK&I

N-ix

United Kingdom (On-Site)
1 Month ago
Adyen - Team Lead, Customer Due Diligence

Adyen

Singapore (On-Site)
1 Month ago
Liquid Asia - Executive- Brand Management

Liquid Asia

Mumbai, Maharashtra, India (On-Site)
1 Month ago
WebMD - Client Success Manager (Account Manager)

WebMD

Newark, New Jersey, United States (On-Site)
2 Months ago
Oliver Plus - Project Manager (Account Managers)

Oliver Plus

Mumbai, Maharashtra, India (On-Site)
1 Day ago
Zones - Management Accountant

Zones

Islamabad, Islamabad Capital Territory, Pakistan (On-Site)
1 Week ago
Rippling - Account Manager - Strategic, Growth & Retention (Partner Referred Business)

Rippling

San Francisco, California, United States (Hybrid)
3 Weeks ago
dun bradstreet - Small Business Account Executive, Outbound

dun bradstreet

Jacksonville, Florida, United States (On-Site)
3 Weeks ago
Tencent - Technical Account Manager

Tencent

Seoul, South Korea (On-Site)
1 Month ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

MiQ - Senior Account Manager

MiQ

Tokyo, Japan (Hybrid)
2 Months ago
Adyen - Account Manager

Adyen

London, England, United Kingdom (On-Site)
1 Month ago
Philips - Sales, Territory Manager

Philips

Burbank, California, United States (On-Site)
1 Month ago
Saviynt - Identity Security - Practice Manager - Customer Experience

Saviynt

Poland (On-Site)
4 Months ago
Adyen - Senior Enterprise Account Manager

Adyen

New York, United States (On-Site)
1 Month ago
Rocket Science - Producer (Technical Account Manager)

Rocket Science

Albany, New York, United States (Hybrid)
3 Months ago
Ziff Davis - Intermediate Software Engineer

Ziff Davis

Mexico (Remote)
5 Days ago
Wrike - Account Development Manager 2

Wrike

Nicosia, Nicosia, Cyprus (Hybrid)
1 Month ago
WaveApps - Customer Support Specialist

WaveApps

Toronto, Ontario, Canada (Remote)
2 Months ago
NinjaVan - Field Sales Executive Jawa Tengah (Talent Pool)

NinjaVan

Surakarta, Central Java, Indonesia (On-Site)
8 Months ago

Get notifed when new similar jobs are uploaded

Jobs in Guangzhou, Guangdong Province, China

Philips - Senior Director - Software Engineering

Philips

Shenyang, Liaoning, China (On-Site)
1 Year ago
Tencent - PC Game Publishing Channel Promotion Manager (Domestic Market)

Tencent

Shenzhen, Guangdong Province, China (On-Site)
3 Months ago
Zengame Technology - Advertising Optimization Specialist

Zengame Technology

Shenzhen, Guangdong Province, China (On-Site)
5 Months ago
NinjaVan - Regional Associate, Cross Border (Finance Operations)

NinjaVan

Guangzhou, Guangdong Province, China (On-Site)
1 Month ago
Springer Group - Senior Project Manager

Springer Group

Shanghai, China (On-Site)
1 Month ago
Haleon - New Retail Business Development Manager

Haleon

Beijing, China (On-Site)
12 Months ago
sony global (Games) - HR Specialist

sony global (Games)

Dalian, Liaoning, China (On-Site)
1 Month ago
Tencent - WXG-HRBP

Tencent

Guangzhou, Guangdong Province, China (On-Site)
6 Months ago
Black Bery - QNX Senior Systems Software Developer

Black Bery

Shanghai, China (On-Site)
1 Day ago
Illumina - Engineer 2 – LCM

Illumina

Shanghai, China (On-Site)
1 Day ago

Get notifed when new similar jobs are uploaded

Account Management Jobs

PwC - Senior Associate to  to Tax Reporting & Strategy Team (Senior Tax Accountant) Almaty/Astana

PwC

Almaty, Almaty Region, Kazakhstan (On-Site)
9 Months ago
Philips - Sales, Account Executive

Philips

Allentown, Pennsylvania, United States (On-Site)
1 Month ago
Ansys - Technical Account Manager

Ansys

Tokyo, Japan (On-Site)
2 Months ago
undefined - Account Growth Lead

Bucharest, Bucharest, Romania (Hybrid)
4 Months ago
Snap Mobile INC - Account Executive

Snap Mobile INC

Jackson, Mississippi, United States (On-Site)
2 Months ago
TAG - Account Manager - Pharma

TAG

New York, United States (Hybrid)
1 Month ago
Tesla - HR Operations Payroll Specialist

Tesla

Oslo, Oslo, Norway (On-Site)
4 Months ago
Aeries technology - Staff Accountant

Aeries technology

Bengaluru, Karnataka, India (On-Site)
1 Month ago
Glean - Enterprise Account Executive - Australia

Glean

Australia (Remote)
1 Month ago
Toku - Strategic Account Manager – Payroll & HR Solutions

Toku

United States (Remote)
4 Months ago

Get notifed when new similar jobs are uploaded

About The Company

Ho Chi Minh City, Vietnam (On-Site)

Johor Bahru, Johor, Malaysia (On-Site)

Jakarta, Indonesia (Hybrid)

Hanoi, Vietnam (On-Site)

Johor Bahru, Johor, Malaysia (On-Site)

Subang Jaya, Selangor, Malaysia (On-Site)

Taguig, Metro Manila, Philippines (Hybrid)

Subang Jaya, Selangor, Malaysia (On-Site)

Ho Chi Minh City, Vietnam (On-Site)

View All Jobs

Get notified when new jobs are added by NinjaVan

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug